客戶經理 Account Manager

工作內容：

1.負責企業客戶問題的第一線受理，進行諮詢回應、問題紀錄及初步分類與整理。
2.熟悉公司產品功能與操作流程，能準確辨識客戶需求與問題類型。
3.與內部團隊（如產品、技術支援等）協作，進行資訊共享與問題轉交，提升處理效率。
4.協助彙整常見問題與處理經驗，支持知識庫建立與流程優化。
5.依照標準作業流程，準時回覆客戶來電、電子郵件或線上諮詢，並做好紀錄與回報。
6.依據案件分類標準，將問題導向相關處理部門，確保客戶需求能被妥善接手。

Job Description:

1.Serve as the first point of contact for enterprise client inquiries, responsible for receiving, documenting, and conducting preliminary classification of client issues.

2.Develop strong familiarity with the company’s products and operational procedures to accurately identify client needs and issue types.

3.Collaborate with internal teams (e.g., product, technical support) to share information and escalate issues efficiently.

4.Assist in compiling frequently asked questions and support cases to contribute to knowledge base development and process improvement.

5.Respond to client requests received via phone, email, or online channels in a timely manner, and ensure proper documentation and reporting.

6.Route issues to appropriate departments based on classification standards, ensuring smooth handover and resolution of client needs.

任職要求：

1.擁有大學畢業以上學歷，科系不拘，可無經驗，公司提供在職培訓。

2.熟悉 Microsoft Office 辦公軟體（Excel、Word 和 PowerPoint）基本操作

3.有上進心，態度良好並願意接受新知識學習與探索。

4.具備獨立解決問題的能力。

5.正面和有激勵心的思想去解決棘手的問題。

6.處事靈活，快速響應工作過程中遇到的問題。

Job Requirements:

1. A university degree or higher, with any major. No prior experience required; on-the-job training will be provided by the company.

2. Proficient in basic Microsoft Office software (Excel, Word, PowerPoint).

3. Demonstrates motivation, a positive attitude, and a willingness to learn and explore new knowledge.

4. Possesses the ability to solve problems independently.

5. Approaches challenging issues with a positive and proactive mindset.

6. Handles matters with flexibility and responds quickly to problems encountered during work processes.

一面為業務/技術面，由業務負責人直接面談。
二面為HR面，HR主要針對公司願景、文化、薪酬、福利等項目進行告知和協商。

The first interview is for the business/technical aspect and is conducted directly by the business leader.

The second interview is with HR, where they primarily provide information and discuss topics such as the company vision, culture, salary, and benefits.