NEGOTIATOR – NHÂN VIÊN ĐÀM PHÁN [URGENT/NIGHT SHIFT]

- Work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients.

- Analyzing customer profiles and identifying the conditions required for the best agreement for the customer, following company guidelines (training will be provided upon employment).

- Analyzing and evaluating the financial situation as well as the current debts of customers based on the billing department's provided records (training will be provided upon employment).

- Collecting and submitting necessary documents provided by customers.

- Checking, reviewing files, and contacting the responsible person at the bank to explain and present the reasons of the customer for approving specific support programs offered exclusively for the customer.

- Ensuring efficiency to always obtain the best offers from the bank for customers.

- Informing customers about the offers provided by the bank.

- Persuading customers to follow the bank's plan to receive the best benefits.

- Coordinating with departments (Sales, Customer Service, Billing, etc.) to address customer inquiries when needed.

- Performing other tasks as required by management.

- Good English communication skills, IELTS score of 7.0 or above (mandatory requirement), preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.

- Minimum 1 year of experience as a Negotiator or related positions.

- Age: 18 - 33 years old, good health and willing to work night shift.

- Pronounce clearly, confidently and attractively.

- Strong analytical and organizational skills. Excellent research & problem solving skills.

- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.

- Ability to multitask in a fast-paced environment.

- Ability to work independently and demonstrate sound judgment under high stress and time critical deadlines.

- Basic CRM and ZOOM skills is a plus (training will be provided; prior experience is not required).

We Can Offer:

- High salaries for high performance, Official Salary: 16.000.000 VND + Bonus.

_ Work in a foreign-friendly and professional environment.

- Full participation in social insurance according to government regulations.

- Annual regular health check-ups.

- Team building activities and a 13th-month salary based on the company's business performance.

- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.

- The company provides all the necessary work equipment.

- Training on software usage such as CRM, ZOOM as required by the company.

- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.

- Separate resting area during lunch break.

- Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.

- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

Job Details:

Employment type: Full-time (Night shift).

Industry: Financial services in the US market (No insurance, No lending).

Working hours: 20:45 – 05:45, 5 days/ week (working by US business hours).

+ Round 1: Screen CV & Phone Interview

+ Round 2: Cultural Interview & Test English

+ Round 3: Professional Interview with Team Leader

+ Round 4: Offer letter