IT Officer

Location: Panasonic R&D Center Vietnam - Lotte Tower, 54 Lieu Giai, Ba Dinh, Ha Noi

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers.

• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation.

• Handle asset management, maintain inventory, and liaise with vendors.

• Maintain and monitor office network infrastructure, IT security and antivirus tools.

• Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports.

• Implement activities and train employees on information security.

• Monitor networks, databases, and computer systems and create a risk management plan for IT systems.

• Perform security updates and build firewalls and other security features, and assessing security practices and procedure

1. Must have

• Minimum 1-2 years of relevant experience operating in a similar role.

• Knowledge of computer hardware, software, and OS (Windows, Linux and Mac)

• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.

• Experience implementing ISO27001 or have information security certificates is a plus.

• Professional Qualification - Microsoft Certified/CCNA is a plus.

• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.

• Competent at documenting standard operating procedures and knowledge articles

• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.

• Enthusiastic and willing to learn in a fluid and fast-paced environment

2. Nice to have

• Passionate in IT technology and wants to make a difference with technology solutions.

• Good interpersonal and communication skills to interact effectively at all levels.

• Strong analytical and troubleshooting skills

Benefits:

Panasonic R&D Center Vietnam was established in April 2007, is a company specializing in R&D of Panasonic Group in Vietnam with the aim of enhancing R&D activities in the field of digital home appliances, automation, mobility in Vietnam, providing R&D services for software solutions in today's hottest fields such as AI, Cloud, IoT in a chain of R&D centers of worldwide corporations

1. Career Path Development

• Long-term multi-career roadmap;

• Learning & development (Language Training, Technical Training, Soft-skill Training, On-job Training, etc.)

• Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.)

2. Work-life Balance

• Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday - Friday/ week)

• Additional special holiday

3. Compensation package

• Attractive salary

• Competitive bonus package depend on abilities, performance and competencies

• Diversified allowance scheme

4. Wellness

• Well-protected with 24/7 personal accident and medical care insurance;

• Well-designed Annual Health Check-up program;

5. Activities

• Team-building activities; Birthday Party; Year-end party; Sport Day/ Family Day

• Summer Vacation (Trip to famous tourist spots domestic/ overseas,...)