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English Customer Experience Solutions
Job Description
• Provide customer support primarily through call, email, chat or other channels, addressing inquiries, resolving issues and delivering timely responses to customers' queries or concerns in accordance with predetermined parameters
• Resolves customer inquiries and prioritizes customer satisfaction by putting their needs first
• Demonstrate good written and communication skills in English (and other relevant languages as required), ensuring clarity, accuracy and professionalism
Requirements
- Education min. D3 with min. GPA 2.75.
- Fresh Graduate are welcome to apply
- Active English with a minimum B2 level CEFR with good pronunciation and clear articulation is required
- Have a strong service mindset, multitasking and able to understand customer problems well
- Willing to work 24 shifting
- Willing to be placed in Semarang
About us
Welcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights.
At transcosmos Indonesia, we excel in two key areas: elevating customer experiences and optimizing corporate infrastructure. With a holistic approach, we take swift and effective actions that encompass digital promotion, EC operations, and online services.
Additionally, we extend our expertise to your internal operations, digitally transforming processes such as IT helpdesk support, back-office operations, and invoice and procurement procedures. This integrated approach ensures a streamlined corporate infrastructure, unlocking new levels of efficiency and productivity. Together, we deliver exceptional experiences and driving sustainable growth for your business.