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Technical Support 技術客服 (需輪班)
Job Description
Job Responsibilities:
1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner.
2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams.
3. Take ownership and proactive approach to resolve issues and complaints.
4. Guide clients in using our product and application, making them comfortable in accessing its features.
5. Provide end users and clients’ feedback, working closely with the product, engineering and operation teams to ensure continuous improvement in product development and user experience.
6. Able to collaborate with different teams.
7. Support the team with ad-hoc tasks: training and coaching new hires, reporting etc.
8. Flexible work shifts.
9. Strive to meet both the individual and team’s KPI targets.
10. Working Hours: 3 shifts system, candidates need to be coordinated with shift scheduling and rotation.
Morning Shift: 07:30-16:30
Afternoon Shift: 14:30-23:30 (with NT$3,000 afternoon shift allowance per month)
Night Shift: 23:00-08:00 (with NT$6,000 night shift allowance per month)
工作內容
1. 以客戶為導向且積極協助處理B2B客戶端透過各類的渠道(如電子郵件、即時通訊軟體、網站) 所提出的建議、詢問、需求以及客訴。
2. 能夠迅速清晰分辨問題及判断相應提交的部門以進行後續處理。
3. 針對客戶端的各類問題及客訴主動提供解決方案。
4. 引導客戶端使用產品及系統。
5. 將最終用戶及客戶端的建議提供給對應部門，以確保產品研發及使用者體驗持續進行優化。
6. 能夠跨部門溝通及合作
7. 協助團隊處理額外的工作任務，如培訓指導新進同仁或是制作報告等。
8. 可配合輪班。
9. 盡力達成個人及團隊的積效目標。
10. 工作時間：三班輪班制，需配合排班與輪班
早班 07:30-16:30
中班 14:30-23:30 (有3,000中班津贴)
晚班 23:00-08:00 (有6,000夜班津贴)
Requirements
Requirements & Skills:
1. Ideally educated to degree level
2. iGaming experience and technical background is a plus
3. Fluent in reading and writing English and Mandarin
4. Good communication skills
5. Self-motivated and ability to work in a fast-paced environment
工作特質及技能要求
1. 大學畢業
2. 有技術背景或遊戲業相關經驗尤佳
3. 良好的溝通能力
4. 流利的中英文讀寫能力
5. 能夠自我激勵及能適應快速步調的工作環境
Interview process
Face to Face interview with Team Lead.
About us
裕順資訊有限公司 致力於提供高效、創新的解決方案，滿足客戶在科技和商業上的各種需求。作為一家領先的技術外包服務提供商之一，我們憑藉豐富的經驗和專業知識，支持客戶在數字化轉型、軟體開發、IT基礎設施管理及其他關鍵領域的需求。
我們的價值主張：
- 客戶導向： 我們始終以客戶需求為中心，通過深入理解其業務挑戰來提供度身定制的解決方案。
- 技術卓越：我們擁有多才多藝的技術專家團隊，能夠應對各種複雜的技術挑戰，並提供可靠且創新的解決方案。
- 品質保證：我們注重每一個細節，確保交付產品和服務的高品質，以滿足客戶的期望和需求。
- 合作共贏：我們認為合作是成功的關鍵，通過與客戶、合作夥伴和員工的緊密合作，實現共同成長和成功。
我們的服務範圍：
1. 軟體開發與定制：包括全球化的應用程式開發、網站開發、移動應用程式開發等。
2. IT基礎設施管理：提供全面的IT基礎架構管理和維護服務，確保系統的安全和高效運行。
3. 數位轉型解決方案：協助客戶實現數字化轉型，包括雲端遷移、大數據分析、物聯網（IoT）應用等。
我們深知每個客戶的需求獨特，因此我們樂意通過創新和協作來實現您的業務目標。如果您尋找一個可靠的技術合作夥伴，請與我們聯繫，我們將竭誠為您服務。
