Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • 4
    No requirement for relevant working experience
    30 ~ 45 TWD / month
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    About us

    睿宏國際貿易顧問有限公司 is tremendously proud of the impact that we have made in helping our clients by providing quality incorporation, accounting and regulatory services. Our multi-lingual team, tailor-made services and multi-disciplinary nature has enabled our clients to start and operate offshore hurdle free.

    We offer tailored consulting services for a variety of businesses and company situations. We advise on both organisational and structural changes within a business, as well as specialist subject areas within the fields of finance and risk management. We also support you in handling IT challenges and large-scale IT projects by providing intensive training and coaching, quality management, and IT and ERP architecture-related support, for instance.

    We provide operational support and oversee projects until the (predefined) goal is reached, and beyond, if required. Our recommendations bring useful, tangible results and can be implemented immediately with or without our assistance.

    We are confident that our team’s unique experiences will absolutely be an asset to your business.



    Jobs

    Full-time
    Entry level
    3
    35K ~ 45K TWD / month