In this role you will support developing and implementing the commercial strategy (Marketing and Sales) and commercial excellence initiatives with a focus on sales excellence and CRM. You will help to establish the CRM as a key steering tool and drive improvement of and training on the tool. To achieve this, you will collaborate closely with the entire Growth organization (e.g., Global Sales, Global Portfolio Strategy and Customer Solutions, Global Marketing) and other functions at SHL (e.g., technology, finance, corporate strategy, supply chain etc.) on a global level.
【Main Responsibilities】
• Strategic CRM: Support anchoring the CRM system as a key management and steering tool in SHL. Ensure that it reflects the strategic priorities and that it is relevant to sales activities and the newest market advancements. Assess the CRM adoption and identify areas for improvement. Proactively initiate enhancements and updates as needed (e.g., customization of the CRM to align with the sales team's processes, capturing relevant data and enabling efficient workflows) and at the same time be the point of contact for the sales team for change requests.
• Sales Excellence: Set up a performance measurement system, e.g., in CRM, and support measuring performance towards the commercial strategic priorities, in particular towards the set sales targets. Suggest respective initiatives to achieve the targets and to enhance the overall efficiency and effectiveness of the sales team. Together with the commercial leadership team you will drive these initiatives forward. Stay updated on emerging technologies and best practices related to CRM, integrating relevant insights into the strategic priorities, and driving the digital journey.
• Systems management: Develop and maintain the commercial tool architecture such that the tools seamlessly integrate and are distinct in their capabilities and usage. Define and co-lead the training management for the CRM, ensuring a thorough understanding of its capabilities and benefits.
• Education: Master’s degree in business and / or economics with top grades from a leading university.
• Experience: Minimum of two years of experience working in a commercial or strategic role. Experience from management consulting or corporate development is considered an asset for this role.
• CRM proficiency: Technical savviness and understanding of the applications landscape around CRM systems. High proficiency in and hands-on experience with CRM systems, ideally Salesforce. Relevant CRM certifications are considered a plus.
• Functional expertise: Broad experience in strategy, sales and / or account management, marketing. Demonstrated impact in driving commercial improvement projects in a global environment.
瑞健集團(SHL)成立於1989年,目標以西方管理模式在亞洲打造具有國際水準的生產中心。如今,在全球製藥及生物科技領域,SHL已成為藥物輸送系統的OEM/ODM領導製造商,如自動安全注射器。除此之外,SHL還擴展許多產品線,像是軟性結構類醫療產品、醫療氣墊床、醫療床、腦神經手術器具、工業 設備和醫療用吊昇設備等,目標市場為北美、歐洲及亞洲。
SHL (Scandinavian Health Ltd) is currently the world's largest privately-owned designer, developer and manufacturer of advanced drug delivery systems. The organization was established in 1989 by Swedish entrepreneurs Roger Samuelsson and Martin Jelf with the goal of combining world-class manufacturing in Asia with the strengths of Western Management practices.
SHL manufactures devices including pen injectors, auto injectors and inhaler systems. We also manufacture a range of other products including pressure mattress systems, patient lifting slings, medical soft goods, beds, neurosurgical devices, catheters and industrial equipment
* 承諾 Commitment
對客戶的承諾是我們成功的基石。我們致力提供客製化且全方位的解決方案來滿足客戶的個別需求。
Commitment to our customer is one of the cornerstones of our success. SHL strives to provide solutions that have been fully customized to meet individual customer requirements.
* 品質 Quality
品質保證是我們的基本原則,也是生產製程的核心部分,高品質的產品是SHL Group對客戶的保證。
Quality at SHL is a fundamental part of our organization and is built into the core of processes. This ensures that the products we manufacture meet customer requirements without compromise.
* 專業 Professionalism
我們在各階段的商業合作關係中皆秉持一貫的專業性,此為SHL Group在亞洲成為國際級製造商的主因。
Professionalism throughout every stage of our business relationships is one of the primary reasons that SHL has such a strong reputation as a world-class manufacturer in Asia.