Shopee Viet Nam

Collaborate with requesters from all departments to properly understand the requirements and accomplish the E2E purchase requisition process.Enrich manage strategic vendors with quantitative qualitative folders.Process and manage full cycles of purchase orders and contracts (if any) for approved purchase requisitions.Update the related procurement status (ordered, good received, invoiced, paid) for purchase orders and manage goods/ services delivery in accordance with agreed schedule with requesters.Manage purchase orders within budget in the approved purchase requisition.Collect invoice and supporting documents from vendors.Prepare payment requests and manage payment schedule and status with vendors and Financial Accounting team.Follow daily operational purchasing needs, including monitoring inventories (if any).Assist Line Manager in other tasks assigned.

Training plans:Create detailed training plans, roadmaps for onboarding training. Update advancedtraining programs on new features and business operations (SOPs). Ensuring trainingschedules are implemented on time.Organizing training and evaluating effectiveness:Schedule appropriate classes and prepare materials.Develop effective training frameworks.Organize or observe training sessionsMonitor, measure, and report on the progress and outcomesStakeholder Coordination:Work with outsourced vendors to drive overall quality improvements and knowledgeWork closely with regional teams to ensure alignment on quality strategy.Identify insights and optimize processes and SOP to ensure efficiency and complianceCollaborates with the operations team to align build SOP from end to end, and improveprocessesIdentify team pain points and suggest improvements to streamline workflows and optimizeperformance.KYC auditAudit randomly weekly and identify process inefficiencies and propose enhancements tostreamline processes.Support and training for agents (if needed).AI Bot Training: Work with the regional team to complete AI training in the required stages.Reporting: report to line reporting weekly on work progress and any challenges or initiatives to support work.

Tạo PR/PO và theo dõi thanh toán, cấp phát cho hàng hóa, công cụ, nguyên vật liệu và văn phòng phẩm cho Kho.Tạo PR/PO và theo dõi các chi phí cố định, phát sinh như thuê kho, điện, nước, rác, dịch vụ vệ sinh, bảo vệ, chuyển phát nhanh, sửa chữa...Phối hợp kiểm tra và đánh giá tài sản, kiểm tra Capex theo kế hoạch hàng năm.Lập kế hoạch ngân sách cho các hoạt động vận hành kho (hàng hóa, văn phòng phẩm,...).Quản lý tồn kho và phân phối hàng hóa cho nhân viên kho (quà tặng công ty, đồ ăn nhẹ, đồng phục, tủ locker...).Quản lý dịch vụ vệ sinh trong kho, bao gồm kiểm tra nhiệm vụ đầy đủ của họ, số lượng nhân viên tạp vụ và theo dõi sự hiện diện, điều phối công việc cho họHỗ trợ nhóm kho trong các chiến dịch.Phối hợp với bộ phận HSE, SEC về các vấn đề an toàn, an ninh, vệ sinh và kỷ luật tại nơi làm việc.Phối hợp với bộ phận Nhân sự để theo dõi chốt công nhân viên FTE làm việc hàng tháng, thu thập các tài liệu liên quan đến nhân sựPhối hợp với các bộ phận tổ chức các hoạt động văn hóa, phong trào đoàn kết tập thể.Phối hợp với các bộ phận liên quan để đề xuất và phát triển các quy trình cho công tác hành chính/ kho.Thực hiện các công việc khác theo sự phân công của quản lý trực tiếp.

Collaborate with Hiring Managers and HRBP: Work closely with various departments to understand their hiring needs and tailor hiring strategies.Source and Engage Passive Candidates: Use creative sourcing methods to identify, attract top talent through multiple channels and understand candidates.Manage Recruitment Pipeline: Oversee the end-to-end process, track resource needs, input data to prepare reports and ensure timely candidate placement.Achieve Monthly KPIs: Focus on meeting recruitment targets by sourcing and placing high-quality candidates in assigned SLAs.  

(30%) BAU - Forecast Model Maintenance Performance MonitoringDevelop, maintain, and continuously improve headcount and cost forecasting models for CS/RR.Monitor daily/weekly/monthly performance signals (volume trends, productivity, contact rate, reopen, SLA, backlog aging…) to detect new trends and operational issues early.Adjust forecast assumptions proactively based on: business initiatives seasonality, ops changes / policy updates, unexpected demand spikes and risk eventsTrack forecast accuracy and budget adherence, provide early warning alerts and mitigation plans.(70%) Improvement - HC Cost Optimization Strategy BuildingLead deep-dive analysis and simulations to drive headcount cost optimization, focusing on: rate card optimization / commercial modeling, workforce strategy (WFM design, shrinkage, capacity buffers, staffing mix), operational efficiency improvement (process streamlining, task elimination, automation opportunities)Work closely with CS/RR leaders to translate business strategy into resource plans and cost implications.Provide structured recommendations backed by data and identify opportunities to improve cost efficiency.Other tasks assigned. (If any)

Insurance is looking for a passionate and result-driven Business Development for Insurance to join our team in Ho Chi Minh. You will play a key role in identifying new insurance product opportunities, forging strategic partnerships, and driving the GWP and adoption of Insurance products across various categories. This is a great opportunity to work in a fast-paced, tech-driven environment with a dynamic and ambitious team:Identity and approach assigned external partners (insurers/ insurtech) to establish the partnership and launch new products on Shopee and ShopeePay App regarding embedded and standalone insurance productsCoordinate internal external stakeholders and work across departments, key account managers, business intelligence, and legal and compliance functions for go-to-market plan, marketing initiatives, and product growth.Gather market insights from partners/ competitors and assist with data tracking analysis on marketing campaigns performance to provide insights, recommendations for campaign optimization, and new product design and customization.  Ensure campaigns are delivered efficiently with excellence, on time, and within budget.Support the team lead to compose proposal of new business/ product opportunities sales push planning.Coordinate with the Product Management Team and Operation Team to complete UAT Live testing  Completing other jobs assigned by the team lead and manager.  

Brand/Seller CollaborationCollaborate with seller-managed teams (Business Development, AMS, CMI, etc.) to understand brand insights, category preferences, and KOL needs in order to boost affiliate traffic and commercial performance.Onboard potential KOLs based on brand wishlists and existing relationships to expand the Shopee KOL pool.Work closely with KOL-managed teams (KAM, MCN, etc.) to match brands with suitable KOLs and build strong KOL x Brand collaborations.Design KOL x Brand packages, coordinate execution, and track performance.Analyze campaign and KOL performance to provide actionable recommendations, identify growth opportunities, and develop operational strategies. Budget Voucher Plan  Propose monthly PRM budget based on targets and KOL/buyer incentives, reflecting platform trends and overall project direction.Plan monitor voucher schemes for different KOL groups according to project strategy.Deliver data-driven insights to enhance Meta partnership performance and ensure alignment with platform strategic objectives.

Competitor Counter PlanWork closely with KOL-managed teams (KAM, MCN, etc.) to understand KOL insights, pain points, and needs, with a focus on building stronger relationships with TikTok-native KOLs.Onboard potential KOLs based on project strategy to continuously expand and strengthen the Shopee KOL pool.Design KOL and competitor-focused incentive schemes to grow and retain high-performing KOLs; coordinate execution and track performance.Analyze campaign and KOL performance to provide actionable recommendations, identify growth opportunities, and develop operational strategies to stay ahead of competitors.Data Analysis Report  Work closely with BI teams to understand data logic, tracking frameworks, and key performance metrics.Monitor performance data regularly to detect trends, risks, and opportunities related to Meta and competitor activities.Deliver clear, data-driven reports and insights to enhance Meta partnership performance and ensure alignment with platform strategic objectives.

Looking for a strong performance strategist to expand the acquisition pipeline, guarantee seamless UI/UX experience, boost the performance of acquired KOL/KOCs secure a loyal affiliate community. The role involves monitoring, analyzing, optimizing performance of potential existing KOLs/KOCs, providing data-driven recommendations for ongoing initiative improvement, and collaborating seamlessly with cross-functional teams.Strategic Project DrivingTake charge of driving commercial-driven quality enhancement projects to scale up affiliate traffic conversionFacilitate internal working processes and foster collaboration among functional workstreams to ensure organizational objectives are met and exceeded.Deep Analysis Strategic InsightIdentify challenges or opportunities in key initiatives, conduct analyses to gain insights, and propose data-driven solutions to synchronize with platform objectivesExplore, develop, conduct refine research/testing to enhance the full affiliate funnel, support initiative conceptualization system/feature improvement.Performance Management ReportingMonitor key commercial metrics (e.g. A1, ADO, GMV, CR, retention, cost per lead/A1/order, ROI) through automated dashboards trackingStructure storyline reporting flow, deliver presentations to high levelsOther tasks assigned by team leads 

Own daily and weekly performance tracking for affiliate-driven video livestream traffic (views, A2C, orders, GMV, ROI).Analyze video livestream performance drivers (hook, CTA, content format, product/category fit, livestream mechanics).Identify performance gaps and conduct root-cause analysis across creator tier, content type, category, and incentive structure.Partner closely with Key Account team and Programs teams to coordinate program execution, optimize SOPs and workflows, enhance performance review frameworks, and support scaling and prioritization decisions.Deliver clear, insight-led dashboards and recommendations that guide commercial and program decisions.