Senior Associate, User Intelligence, SPX Express

1. Operational Data Analysis & Reporting

• Collect, clean, and analyze data on Riders & Social Seller’s behavior from interna systems.
• Develop and maintain weekly/monthly dashboards tracking performance metrics such as order volume, check-in time, and app interaction.
• Collaborate with cross-functions to translate behavioral data into insight for service improvement.

2. Segmentation & Personalization

• Design and maintain segmentation logic based on behavioral and performance pattern (e.g., high/low performers, app adopters, disengaged users).
• Monitor and evaluate the effectiveness of segmentation-driven campaigns and personalization strategies.

3. Project Monitoring (PMO Support Role)

• Track the progress and timeline of internal team projects using project tracking tools.
• Coordinate with Project Owners to ensure milestone updates, flagging delays or risks where needed.
• Support weekly/monthly reporting on overall project status to relevant cross-functional stakeholders.

• Bachelor’s degree in Communications, Human Resources, Marketing, or a related field.
• 3+ years of experience in customer experience, project management, familiarity with operational metrics in logistics, e-commerce, or workforce management is a plus.
• Proficient in Excel/Google Sheets, SQL; experience with dashboard tools like Google Data Studio, Tableau, or Looker is a plus.
• Ability to manage project timelines, follow up with owners, and report status clearly without being a project owner & comfortable working with a cross-functional team to drive alignment and follow-through.