KOL Key Account Performance Management - Marketing, Shopee

Key Account Management Supervisor is responsible for ensuring smooth and scalable operations across affiliate growth and Key Account management.

1.Outsource & Program Execution Coordination (50%)

• Plan on headcount demands & manage BPOs (outsourced headcounts) to deliver assigned roles such as lead scanning, affiliate contact via calls, and others when required
• Monitor BPO KPI achievement, task completion, work quality, and escalate operational issues.

2. Operations & Process Optimization (30%)

• Standardize working flows, tracking templates and reporting structures across outsource/in-house Key Account teams.
• Identify manual bottlenecks and propose automation or workflow improvements to enhance operational efficiency and scalability.
• Perform operational tasks when required (i.e. commission rate setup request, campaign tracking, etc.)

3. Affiliate Data Management & Performance Tracking (20%)

• Coordinate with BI to allocate affiliates & KPIs to outsourced/in-house KAMs
• Maintain and synchronize master tracking files and working sheets, ensuring data accuracy and timely updates.
• Support report preparation for leadership review.

• 2+ years of experience in Operations, Sales Admin, KAM Support, Business Operations, or similar roles.
• Structured thinking, strong task management & stakeholder management skills.
• Strong Google Sheets / Excel skills (formulas, pivot tables, data validation, cross-sheet linking).
• Experience managing KPIs, tracking files with large datasets.
• High attention to detail and strong data accuracy mindset.
• Comfortable working in performance-driven environments.