Supply Chain & Fulfillment Strategy PMO Lead - FBS

1. Supply Chain Performance & Delivery Speed

• End-to-End Optimization: Identify and resolve structural bottlenecks across the fulfillment lifecycle—from inbound processing to last-mile delivery—to improve overall lead times.
• Process Engineering: Lead data-driven reviews of supply chain workflows to implement best practices that enhance fulfillment accuracy and velocity.
• Performance monitoring: Overseeing the control tower to ensure healthy operations and optimize the action framework overtime 

2. Customer & Seller Experience (CX) Excellence

• Experience Roadmap: Define and monitor key performance indicators (KPIs) for the buyer and seller journeys, focusing on fulfillment speed, delivery reliability, failed delivery reduction, and return efficiency.
• Seller Integration: Oversee the functional development of the fulfillment portal (UI/UX) to ensure sellers have full transparency and ease of operation within the FBS ecosystem.
• Root Cause Analysis: Utilize Voice of the Customer (VOC) data and operational metrics to diagnose service failures and lead the corrective cross-functional projects.

3. Strategic PMO & Stakeholder Management

• Upward Management: Act as the primary point of contact for senior leadership regarding project progress, providing concise, data-backed reporting on strategic initiatives and resource requirements.
• Cross-Functional Leadership: Drive collaboration between Warehouse Operations, Logistics, Product, and Commercial teams to ensure unified execution of the fulfillment strategy.
• Governance & Risk: Establish project frameworks, manage dependencies across multiple workstreams, and perform rigorous risk assessments to ensure timely delivery of results.

• 5–8 years of experience in management consulting, strategic supply chain management, or a lead PMO role within a high-growth environment.
• Bachelor’s degree in Supply Chain, Industrial Engineering, Business, or a related technical field.
• Advanced proficiency in data analysis (SQL, Power BI, or Tableau) and project management frameworks (Lean, Six Sigma, or PMP).
• Proven track record of toggling between high-level strategic planning and "on-the-ground" operational problem-solving.
• Strong ability to build consensus among diverse teams and influence senior decision-makers through structured logic and data.
• A disciplined approach to project governance, with a focus on measurable outcomes rather than just process completion.
• Familiarity with the Vietnam e-commerce and logistics landscape is highly preferred.