【JPSGMO0501】Solution Manager

As a Solutions Engineer at SHOPLINE, you'll enable clients and partners to create compelling solutions using our platform. Your role will focus on eliminating technical barriers and onboarding new clients and partners. By fostering strong relationships and serving as a trusted technical advisor, you'll help clients and partners provide more effective services, accelerating SHOPLINE's revenue growth.

WHAT YOU'LL BE DOING:

- Client and Partner Engagement: Serve as a Shopline evangelist and technical advisor to potential clients and partners, driving technical collaborations and mutual business growth.
- Client and Partner Tech Enablement: Deliver tailored onboarding and training sessions to key strategic partners and clients. Develop and refine programs and playbooks to scale partner onboarding effectively.
- Project and Technical Management for Implementation: Oversee engineering and architectural design for clients, supervising extensive engineering projects from discovery to deployment, aligning with strategic business goals and ensuring successful merchant onboarding.
- Third-Party Solution Integration: Collaborate with third-party app providers to customize solutions that enhance merchant functionality and user experience based on specific needs.
Global Team Execution: Coordinate and collaborate with international technical teams, ensuring cohesive execution and communication.

WHO WE ARE LOOKING FOR:

- Language Skills: Proficiency in Japanese is required, with fluency in either Mandarin or English as a secondary language.
- Experience: Proven experience in enterprise e-commerce, digital agencies, solutions engineering, or partner management across various industries and business types.
- Technical Skills: Solid development experience with a strong grasp of web technologies such as HTML, CSS, and JavaScript, with proficiency in any templating language. Experience with Handlebars.js is advantageous.
- Version Control: Familiarity with version control systems and development environments, particularly Git/GitHub.
- Solutions-Focused Mindset: Ability to guide partners in developing custom solutions to achieve their merchants' goals.
- Communication Skills: Proficiency in conveying technical roadmaps and strategic visions to consulting and solution implementation partners.
- Interpersonal Skills: Strong ability to navigate diverse technical and non-technical groups, managing stakeholder interactions effectively.
- Passion and Time Management: A passion for education and empowerment, coupled with strong time management and prioritization abilities.