Parts Advisor 零件管理顧問 (台中)

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located in Taichung. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities:

• Return missed phone calls and emails promptly.

• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.

• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.

• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.

• Maintain records of time, expenses, and materials.

• Communicate estimated parts ship and arrival time, including regular updates.

• Follow up with customer on parts order and ensure complete satisfaction with the order.

職務說明：

• 回覆相關問題來電及電郵

• 接收及運送不同物資和管理庫存，以有效支援售後服務及零件供應

• 準確而詳細地記錄問題到經銷商管理系統

• 分析和解決所有內外供應商的運送及包裝等問題

• 詳細地記錄維修或跟進時間、費用及物料使用。

• 與零件供應商議定運送物料及時間，並定時更新報告

• 執行其他被指派的相關任務

其他條件:

• 對汽車維修保養等技術知識有基本概念

• 具有零件, 物料管理相關經驗

• 了解基本汽車操作、設備和維修方法

• 明白經銷商的業務流程

• 能操作DMS系統及MS Office 軟件

• 至少3年物資和物流管理經驗

• 良好的英文及中文書寫能力

• 無論對內對外都能建立及保持良好的合作關係