**此職缺需外派馬尼拉,能配合長期居住於菲律賓馬尼拉**
**公司提供報到機票和入境簽證報銷**
「工作內容」
1、須熟悉電腦、電話及對談互動禮儀
2、熟悉公司規章及客服作業流程
3、接聽電話及線上顧客互動等相關業務
4、傾聽並能迅速回覆顧客問題及解決客戶疑問
5、確保工作正常運作並回饋改善建議,並可針對工作流程提出便捷之優化需求。
6、蒐集、監控各產品相關問題,突發狀況之處理與回報。
7、其他主管交辦事項
「工作時間」
輪值三班,月休8天,每班時間9小時,包含1小時用餐及兩次15分鐘休息時間。
早班:0800-1600
中班:1500-2400
晚班:2300-0800
※ 輪班制: 每四個月排班一次
※ 夜間津貼: 晚間十點至早上六點,該時段薪資+10%
※ 加班津貼: 加班時段薪資+30%
「員工福利」
「需求條件」
1、了解電腦基本知識,熟練使用Excel和Word等Office軟體
2、中文打字速度每分鐘50字以上
3、能獨立作業,即時與客戶應對,提供良好的顧客服務
4、能有效理解文字訊息,瞭解客戶真實的需求
5、有較強的邏輯思維能力和問題分析能力
6、具備良好的電話服務意識、溝通能力及思維表達能力尤佳
7、能適應海外生活
面試總共會有兩次,初試及部門主管的複試。
將會提供Google Meet面試連結做為使用,每次面試時間約20~60分鐘不等。
We are a solutions company, made out of solutions-finders ready to make a difference in the world of digital by providing real value solutions to real problems.
Our Story
In 2014, two friends, Kirby Gonzaga and Dwight Santos, took on a challenge – to create solutions for real-world problems using digital.
From years of working for different media companies, ad agencies, and publishers, Dwight and Kirby knew well the challenges that these companies encounter online. Frequently, digital was treated as a “budget” way to get results, or as an afterthought, not as a way to solve problems. They wanted to make digital a simpler, and solutions-oriented process that aims to solve problems, not create new ones. With that vision in mind, Kirby and Dwight, joined by a few brave souls, started Thirty One Digital Media Solutions, Inc.
In the years since, Thirty One Digital grew from a small 5-man team which started out banner ads and websites, into a group of passionate solutions-finders 40+ strong. Together, they worked on a wide array of projects as they encountered clients with different problems that can be solved creatively through digital. Through analyzing the data and providing real solutions, 31D has made exceptional growth with its relatively young team.
Our Culture
With the mission of creating genuine digital solutions to real-world client problems, Thirty One Digital fosters a culture of solutions-finding. Instead of finding someone to blame, we deal in solutions, not problems.
Thirty One Digital works to create a company culture that gives room for our team members to grow. We want every person on the team to be able to think outside of their role and identify real solutions. By giving them opportunities to be real solutions-finders, we were able to help them find ways to expand their skills, build their own passions, and help out causes that matter.