Operations Management Intern

Job updated 3 months ago
Actively Reviewing Resumes

Job Description

As an Operations Management Intern at Wise Panda, you will support the team in ensuring both tutors and students have an exceptional experience. Our goal is to create a seamless, end-to-end product experience where everyone involved feels supported and valued. Your focus will be on assisting with various operational tasks, learning the ins and outs of customer support, and helping build lasting relationships within our community. This role offers the opportunity to gain hands-on experience in a dynamic, growth-stage startup environment.

Responsibilities:

  • Customer Support: Assist in providing customer support for both tutors and students, addressing inquiries, resolving issues, and ensuring a positive experience.
  • Tutor Profile Assistance: Help tutors create and refine their profiles, offering support to ensure they are complete and professional.
  • Concierge Services: Support the matching process by helping ensure the perfect tutor-student fit.
  • Scheduling Coordination: Assist in managing lesson scheduling between tutors and students efficiently.
  • Process Improvement: Contribute ideas to improve workflows and enhance service quality.
  • Operational Protocols: Assist in developing and managing protocols and SOPs to handle operational challenges.
  • Feedback Collection: Help gather customer insights and feedback to drive continuous improvement.
  • Tutor Recruitment Support: Assist in the operational aspects of tutor recruitment and management.
  • Data Analysis: Learn to use analytics tools to understand user behavior and improve platform functionality.
  • Global Coordination: Help coordinate schedules to meet the needs of US-based students and collaborate with tutors in China and Taiwan.
  • Effective Communication: Participate in calls, texts, and video meetings with students and tutors to address their needs and concerns.
  • Attention to Detail: Ensure all operations are carried out efficiently and effectively.

Requirements

  • Currently pursuing a degree in Business, Operations Management, Education, or a related field.
  • Interest in customer support and operations, with a focus on high-touch customer service or education platforms.
  • Excellent communication skills, both written and verbal, with a knack for building strong relationships with customers.
  • Exceptional organizational skills and attention to detail.
  • Ability to work independently and as part of a team, with a proactive approach to problem-solving.
  • Fluent in Mandarin and English.
  • Willingness to work flexible hours to meet the needs of students and tutors across different time zones.
1
No requirement for relevant working experience
50,000 ~ 60,000 TWD / month
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About us


Trait enables people, businesses, and organizations to share, connect, and transact where they otherwise wouldn’t. We are developing a world class verification platform with the long term goal of creating the verified people graph.

我們的企业使命是驗證世界,讓信任最大化。特質使人們、企業和組織能夠進行原本無法進行的共享、聯繫和交易。我們正在開發一個崭新驗證平台,其長期目標是創建經過驗證的人員圖譜。

Our ambition extends beyond ID verification. We're focused on authenticating attributes and claims (e.g. skills, experiences, professional credentials). This approach fosters trust, ensures certainty, and builds confidence. Our platform is built on a foundation of hundreds of millions of data points and advanced AI and ML, ensuring reliable verification at scale.

我們的目標不僅僅是身份驗證,还專注於驗證屬性和聲明,例如技能、經驗、專業證書等等。這種方法可以促進信任、確更好的信息资源並建立信心。通过在數億個數據點以及先進的人工智慧和機器學習的基礎上,我們的平台能够为客户确保信息交流的实时性、保真性和安全性。

The internet was built without an identity layer. You don’t always know who you are talking to online. This limits what we trust and at worst, exposes us to danger. Every product today needs to be built with trust, authenticity and safety at its core. With authenticity, existing social networks and products focus on identity. e.g. is this a real person? Verifying identity is important, but verifying the underlying attributes about a person (eg. their success, achievements, membership of a specific community, claims) is higher value.

因為互聯網是在沒有身份層的情況下構建的,所以您並不總是知道您在網上與誰交談。這使我們對在網路上閱讀的內容越來越不信任,甚至使我們面臨危險。這就是為什麼當今的每一款產品都必須以信任、真實性和安全性為核心。現有的社群網路和產品注重真實性,注重身分。儘管驗證身分很重要,但驗證一個人的基本屬性像他們的成功、成就、特定社群的成員資格和聲明具有更高的價值。

Founding members of our team have held product and engineering leadership roles at top Silicon Valley companies and have built & managed distributed teams in the US, Europe & Asia. We are a Silicon Valley based startup founded by ex-Facebook, Instagram, Airbnb, Amazon, and Yahoo tech executives with offices in San Francisco, London and Taipei.

我們團隊的創始成員曾在矽谷頂尖公司擔任產品和工程領導職務,並在美國、歐洲和亞洲建立和管理分散式團隊。我們是一家總部位於矽谷的新創公司,由前 Facebook、Instagram、Airbnb、亞馬遜和雅虎科技高層創立,在舊金山、倫敦和台北設有辦公室。

We are lucky to be backed by amazing VCs and individuals who hold key leadership positions at some of silicon valley's biggest companies, and we are extremely thankful for their support and investment.

我們非常感謝在矽谷一些最大的公司中擔任關鍵領導職務的創投家的支持和投資 。

Our Cultural Principles:

我們的文化原則:

Work hard, have fun, make history: Build products that benefit the world by working hard to create new ways to help people, while having fun doing it.

努力工作,享受樂趣,創造歷史:透過努力創造新的方式來幫助社会,同時享受工作的樂趣,打造造福世界的產品。

Proceed and be bold: Take action and be confident in your decisions and actions.

勇往直前:採取行動並對自己的決定和行動充滿信心。

Embrace Wholeness: We believe in embracing all aspects of life in our work journey. We don't compartmentalize personal and professional lives; instead, we recognize that our holistic selves contribute to our success and growth.

完整性:我們相信在工作旅程中擁抱生活的各個層面,不需要區分個人生活和職業生活,認識我們的整體自我有助於我們的成功和成長。

Integrate Passion and Purpose: We encourage bringing your passions and personal values into your work. Finding purpose in what you do enhances motivation and fosters a more fulfilling work experience.

整合熱情和目標:我們鼓勵將您的熱情和個人價值觀融入工作中。找到工作的目的可以增強動力並帶來更充實的工作體驗。

Live Authentically: Authenticity matters. We value team members who are genuine and bring their true selves to work, blurring the lines between personal and professional identities.

真實地生活:真實性很重要。我們重視真誠的團隊成員,在工作中展現真實的自我,模糊個人身分和專業身分之間的界線。

Dedication should be Rewarded: We recognize that the journey to success demands dedication and hard work. We offer competitive compensation that reflects the value of integrating personal and professional lives, while acknowledging that striving for excellence requires an investment of effort and time.

奉獻應有回報:我們認識到成功之路需要奉獻和努力。我們提供具競爭力的薪酬,體現個人生活和職業生活相結合的價值,同時承認追求卓越需要付出努力和時間。


Team

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Co-Founder
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Technical Team Member
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Co-Founder, CEO
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Head of Product & Business Development, Content Creator Solutions
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Product Manager
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Software Engineer