(資深)客戶成功專員, (Sr.) Customer Success Specialist, VSX

About The Role
We are developing exciting EdTech SaaS that will make an impact of teaching and learning experience. As our product line is growing, we are looking for a Senior Client Success who will be taking on the responsibility of understanding the product, user feedback and needs, and work with various organization such as sales, marketing and product to ensure continuous improvement of the product and maintain high adaption and satisfaction rate as well as keeping the retention rate low. If you are forward thinking, solution oriented, willing to share and mentor, highly-adaptable to change, and take accountability, we welcome you to join the team!

• Mentor client success managers,
providing guidance and support to ensure high performance
• Develop and implement scalable processes and best practices
for customer onboarding, adoption, and retention.
• Collaborate with cross-functional teams to align customer success strategies
with sales, marketing, and product development initiatives.
• Work closely with the team to address challenges and ensure timely resolution
• Conduct regular business reviews with key clients to assess satisfaction,
identify opportunities, and drive strategic outcomes.
• Analyze customer data and metrics to track performance, identify trends,
and develop actionable insights, ie health score, churn risk, renewal
• Work with analytics for reports and dashboards
• Work with sales to identify upsell, cross sell, renewal opportunities
and contract negotiation
• Be the advocate of clients and work with product development team
on roadmap decision and feature request
• Engage with marketing team to develop success stories, testimonials, etc
• Stay up to date on industry trends related to client success and experience
• Drive continuous improvement initiatives

• Bachelor's degree in business, marketing, or a related field;
Advanced degree is a plus.
• 8+ solid years of experience in client success or account management
• Demonstrated success in driving customer satisfaction, retention,
and revenue growth.
• Excellent communication and presentation skills,
with the ability to influence stakeholders at all levels.
• Experience in strategic initiatives such as product launch
and process optimization.
• Comfortable in English speaking working environment
• SaaS business experience is preferred




ViewSonic is committed to creating an inclusive and equitable workplace.
We believe in fostering an environment where every individual is valued and respected. Our hiring process is designed to be transparent, fair, and merit-based, ensuring equal opportunities for all candidates. ViewSonic does not tolerate discrimination of any kind, whether based on race, color, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected status.
If you need any support or adjustments during the application process, please let us know through the application form, and we will ensure a smooth and comfortable experience for you.

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https://viewsonic.teamdoor.io/s/Y47zOb9P