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Technical Support
Job updated over 4 years ago
Job Description
Location: around Nanjing Fuxing MRT Station, Taipei City, Taiwan
Company target: USA, Great Europe, APAC
【Responsibility】
- Handling day to day support and service requests from our business customers including Asian and Europe Financial institutional clients
- Assisting for FIX connection, white- labels system questions and so on
- Tracking and following up on bugs and issues with our developers
- Maintaining the processes and tools required to get the job done
- Working from 14:00(GMT+8) till 22:00
- Collaborating with team members in USA , Asia
Requirements
【Requirements】
- BS degree in CS, MIS or related technical field
- 2+ years experience of customer technical support
- Working knowledge of customer service software, databases and tools (e.g., Java, Javascript, API)
- Fluent level of English communication
- Strong client-facing and communication skills
- Awareness of industry's latest technology trends and applications
- Positive attitude and willingness to work in a fast pace environment
【Preferred】
- Knowledge of finance or expertise in the financial sector is a plus
- Experience in FIX connection and trading protocols would be a plus
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About us
ViewTrade Securities, Inc. was founded in 1999 to provide financial institutions around the world secure, compliant, and reliable access to the U.S. securities markets. ViewTrade Securities serves clients in countries across the Americas, Asia, Middle East, and Europe, providing premier service to firms in their local regions and native languages.
ViewTrade Securities, Inc. is a wholly-owned subsidiary of ViewTrade Holding Corp. and a member of FINRA,SIPC, NYSE Arca, NASDAQ, CBOE Edge, and CBOE BATS.
