Sr. Online Experience Enhancement Supervisor

Plan and drive enhancements to ABOs’ online experiences across Amway’s digital platforms, enabling more efficient business operations, stronger engagement, and sustainable sales growth.

<Key Responsibilities and Performance Objectives>

1. Optimize the end-to-end online experience on the Amway e-commerce platform, including product browsing, search, and cross-selling mechanisms, to improve usability and purchasing efficiency for ABOs.

2. Enhance the functionality and user experience of Am-Card by streamlining user flows and providing seamless access to the latest updates, performance tracking, and integration with other Amway online services, empowering ABOs to build and grow their networks with ease.

3. Accelerate content update cycles on the Amway official website to ensure timely and relevant information for online visitors, increasing awareness and interest in Amway’s business opportunity, products, corporate strengths, and CSR initiatives.

4. Identify and analyze critical pain points across digital touchpoints, and collaborate with internal Tech team or external vendors to develop solutions, and drive execution through to completion with continuous progress tracking.

5. Propose innovative and actionable plans to enhance customer experience and improve conversion rates, enabling ABOs to grow their business sustainably through frictionless digital engagement.

⚫歡迎身心障礙者

**Education background : Bachelor's degree or above.

**Related Experience : 5+ years of experience in digital platforms, e-commerce, customer experience, or Sales/Marketing related roles.

<Required Knowledge & Skills and/or Related Experience>:
1. Solid understanding of user experience optimization, conversion funnel management, and online engagement journey.
2. Experience working with cross-functional teams (e.g., Tech, Marketing, Sales and EOD) and external vendors to deliver digital projects.
3. Analytical skills to identify pain points, interpret data, and translate insights into actionable solutions.
4. Familiarity with e-commerce operations, AI or digital tools is a plus.
5. Self-motivated, detail-oriented, and capable of managing multiple projects in a fast-paced environment.
6. Strong communication and stakeholder management abilities.