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Access our extensive library of professional & ready-to-use templates.
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Browse our selection of top resumes shared by our users.
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雲端技術服務工程師
Job updated 16 days ago
The employer was active 13 days ago
Job Description
1.依據客戶端渠道(語音電話、電子郵件、即時通訊軟體)用以協助顧客問題處理。
2.紀錄事件細節並且回報處理狀況，更新管理客戶信息。
3.了解CDN及雲端WAF原理運作，客戶服務有任何問題能立即與技術人員協調溝通。
4.確實完成日常維運記錄，並持續更新相關技術文件與作業文檔。
5.執行其他主管交代相關職責任務。
**上班時間14:00~22:00工作8小時，每週可彈性安排3日居家遠端上班**
Requirements
1. 無相關經驗可，對雲端科技有興趣，具備良好溝通與協調能力。
2. 主動積極、樂於學習，擁有良好文字與邏輯表達能力。
3. 能與工程師有效協作並轉譯技術內容給非技術人員理解。【加分條件】
1. 具客服等相關實習或工作經驗。
2. 了解基本的 CDN或雲端概念（如 AWS、GCP、OCI）。
40,000 ~ 45,000 TWD / month
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About us
淮南寰宇股份有限公司(Why-Not Universal Co., Ltd)於2012年成立，成立初衷希望淮南寰宇能立足亞洲(淮南)放眼全球(寰宇)。公司總部座落於新北市三重區，中南區設有服務據點，主要經營團隊來自電信網路業界專業核心人才，技術團隊亦是集各大通訊網路公司菁英所組成。
台北：台北市三重區重新路四段97號20樓。
台中：台中市北區學士路153號。
高雄：高雄市區中山二路2號11樓之一。
我們深耕於電信業、電商、物流業、媒體業、公共事業、政府機關以及中大型企業網路， 引進技術領先的軟硬體設備，在電信級傳輸網路、骨幹網路、資訊安全、雲端網路應用皆有豐富的整合導入經驗，發展中的SDN、網路虛擬化、智慧網管、智慧平台，也都有著亮眼成績。