Technical Support

Job updated 6 months ago

Job Description

You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.

  • Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
  • Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.
  • Customer Communication: Maintain clear and professional communication with customers throughout the support process.
  • Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.
  • Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.

Requirements

  • 1 years of experience in Technical Support, After-Sales Service, Customer Service.
  • Ability to learn new products quickly, problem-solving skills, and manage time effectively.
  • Proficiency in Microsoft Office Suite, and other relevant software.
  • Have technical knowledge of software product or have experience customer service for software product is a plus
  • Good communication skills, dynamic, good analysis and negotiating, problem-solving.
  • Ability to work independently and finish tasks on time and effectively.
  • Ability to operate under great pressure, as a team, and independently.
4
1 years of experience required
10,000,000 ~ 15,000,000 VND / month
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About us

Xsofts is the partner of choice for many of the world’s leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.