Daniel Simamora

Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.

Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.

My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.

Daerah Khusus Ibukota Jakarta, Indonesia

+6285780961402

[email protected]

Work Experience

Senior Customer Support Representative • PT Equdero Layanan Indonesia

May 2022 - March 2024

Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.

Customer Service Agent • PT Equdero Layanan Indonesia

July 2021 - April 2022

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through live chat and email.
Acknowledging and resolving customer complaints.
Maintain product knowledge.
Keeping records of customer interactions and complaints, and making a follow-up as necessary.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.