蔡宜靜

國內業務暨國際採購

TOEIC: 810 (2023-09)

居住地: 新北市,台灣

學歷: 銘傳大學企管系畢業 (2014-2017)

手機: 0912726679
信箱: [email protected]



業務專員 (進昌貿易股份有限公司)   2017/7~仍在職

職責-

  • 業務推展 - 負責5家國外供應商的代理權,進口採購化學品原物料,銷售跨及6大產業的30+間國內客戶。 
  • 市場分析 - 定期瀏覽國際新原料開發期刊,整合供應商的技術指導與客戶新品開發需求,業績持續4年,複年成長率5-10%。
  • 客戶關係維護 - 擔任協調者,解決40+以上的客訴案,透由收集瑕疵品&生產流程資訊,精準分析品質異常原因,並提供解決方案,提高15-20%客戶滿意度。

【特別事蹟】

創造及開發能力| 雖非本科生,但凡事親力親為及自我精進,成功與供應商共同開發並拓展利基市場,於2020年創造營收增長210%。

善於溝通|具英文談判能力,國際會議中創造史無前例的115%貨款賠款。

勇於挑戰|跨部門爭取向政府單位申請進口許可證明,是公司首位取照者。

#業務或通路開發 #業績與管理報表撰寫 #客戶情報蒐集 

#供應商資料管理維護 #產品進銷存統計分析 #業績目標分配與績效達成

Fiora Tsai

Sales & Procurement

TOEIC: 810 (2023-09)
Education: Bachelor in Business Administration, Ming Chuan University (2014 - 2017)

Mobile: 0912726679
Email: [email protected]


ABOUT ME

7+ years of sales experience in the international trade-chemical industry. Proficiency in utilizing negotiation and communication skills to build up a solid connection between suppliers and clients. 

“Can-do attitude” is also the belief and motivation that drives me to grow.

EXPERIENCE - Roresin Corp., Taipei Taiwan. (July 2017 - Present) 

Sales & Procurement ( Import Chemical Material Department)

• Responsible for managing agency rights for 5 overseas suppliers, procuring and distributing chemical raw materials, and serving over 30 domestic customers spanning 6 key industries.

• Organized supplier visits and aligning technical guidance with customer needs for new product developments.

SKILLS 

Development -

  • Transitioned production of 3 products from European to Asian factories, establishing Taiwan as a leader in innovative product development in the Asia-Pacific region.
  • Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months.

Negotiation - 

  • Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%.
  • Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship.

Problem - solving - 

  • Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier LYB. 
  • Performed in-depth analysis of material costs, scrutinizing their sources and production processes to achieve significant cost reductions ranging from 5% to 10%.