Gordon Chang
Happy customers make my day | product manager | ex-Microsoftee | we're hiring
Experience
Director of Machine Learning and Product at OZK Labs
Tampa / Miami, Florida, USA | 2018 to present
Built and managed a team as the centralized AI unit to support multiple machine learning initiatives for banking use cases.
For consumer and small business loans with $500 millions per year in loan amount, developed a ML-supported loan decisioning process to decrease turnaround time from 72 hours to 0.5 hour for certain loans.
To unblock revenue opportunities with personalized services in marketing and retail banking, initiated a CRM data strategy leading to recommendation engines for financial products and features, churn prediction, etc.
Senior Product Manager in Bing Ads Platform at Microsoft
Seattle, Washington, USA | 2015 to 2018
Managed a team of PMs to launch version 1 of advertising tools for Bing Ads Sales' incentive program with shorter sales planning lead time by 73%, reduced man-hour by 93%, and key processing time by 99.7%; received Greatness Award for Product & Customer Obsessions, which was top 0.5% in a 4000-person org.
Launched labeling and reporting workflow for Bing Ads account management, resulting in 90%+ weekly active users and report generation time reduced up to 98%; roadmap executed with 3 partner teams in engineering.
Product Manager in Dynamics CRM and Marketing at Microsoft
Seattle, Washington, USA | 2011 to 2015
Delivered 4 out of 9 key features leading 2 PMs and a team of ~90 for Dynamics CRM 2015 (code name 'Carina') for better experience across desktop and mobile apps for scenarios in Sales, Marketing, and Customer Service; received Special Stock Award (Gold Star Award) due to exceptional performance.
Launched Business Contact Manager 2013 globally in 36 languages for millions for small business owners.
Product Manager at StudioA
Taipei, Taiwan | 2007 to 2009
Reduced operation time by 90% for inventory controls with system applied nationwide across 10+ retail stores.
Managed a team of 4 and designed and programmed the end user interface.
Education
MSc in Computer Science at The University of British Columbia
Vancouver, British Columbia, Canada | Specialized area: Human-Computer Interaction
Performed in-field user study for audio book listeners with a bio-triggered smart bank with implicit control loop; related paper published in CHI'11.
BSc in Computer Science & Information Engineering at National Taiwan University
Taipei, Taiwan | Minor: Economics
Acted as the President of Melody Lyric Club and the Director of the first pop music album for production and marketing. Famous members from the club include William Wei and Crispy.
Patents
#1 Tracking electronic mail messages in a separate computing system#2 Analysis with embedded electronic spreadsheets
#3 Integrated note-taking functionality for computing system entities
#4 Control of crm data based on spreadsheet actions
