Hafiz Naufal Ismail

IT support & Web Developer

  Kotamadya Depok, Jawa Barat, Indonesia

As an IT support and web developer, I provide technical assistance to users and ensure smooth functioning of IT systems. Additionally, I specialize in web development, creating and maintaining websites with a focus on user experience and functionality. adept at troubleshooting and problem-solving, I contribute to efficient IT operations while actively contributing to the development and enhancement of web-based projects.

 

Work Experience


Engineer on site at The Apurva Kempinski Bali  •  PT. Varnion Technology Semesta

Oktober 2023 - Present

1. Technical Troubleshooting: Identifying and resolving hardware and software issues efficiently.
2. Network Management: Maintaining and managing the hotel's network systems, including Wi-Fi for guests and staff.
3. Customer Service: Providing prompt and courteous support to guests experiencing technical issues.
4. System Maintenance: Regularly updating and maintaining computer systems, servers, and other technological equipment.
5. Software Support: Assisting with hotel management software, booking systems, and other essential applications.
6. Training and Support: Educating staff on using hotel technology effectively and troubleshooting common issues.

Freelance Web Developer  •  PT. Inovasi Putra Satria

Februari 2022 - Maret 2022

Creating and maintaining websites for clients on a contract basis. Design, code, and optimize websites according to client specifications, often working remotely.

Education

SMAN 13 DEPOK

Apr 2018 - Jan 2020

Universitas Gunadarma

Computer Science

2019 - 2023

Skill

  • Networking
  • Web Development
  • Troubleshooting Hardware and Software Problems
  • Communication
  • Leadership + Management

Language

  • Indonesian — Professional
  • English — Intermediate

Licenses & Certifications

  • Certified Programming
  • Oracle Project
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