Hanh Kieu

Project Analyst (Part-time/ Remote)

CLEANLIFE LLC

• Assist in tracking the production timeline of custom light fixtures for hotel projects.
• Track project timelines and deadlines, sending timely reminders to factories and suppliers in Vietnam.
• Evaluate project data and produce insights to enhance performance.
• Supervise data entry and analysis, selecting suitable methodologies based on specific context.

Project Manager/ PMO Lead

Mirae Asset Finance Company (Vietnam)

1. Project Management:

• Managed all project phases, from initiation through planning, execution, monitoring, and closure to ensure projects are delivered on time, within scope, within budget, and at the required level of quality.
• Developed a detailed project plan to track progress.
• Collaborated with stakeholders to gather and analyze business requirements/processes and identify areas of improvement, interpreting business needs to deliver practical solutions.
• Coordinated with User and Technical teams to prepare requests for proposals and evaluate vendors' solutions.
• Worked with vendors for the planning, development, testing, and implementation of the project.
• Resolved project issues promptly and effectively to maintain project progress.
• Identified, communicated, and mitigated risks throughout the project lifecycle.
• Prepared and created project documents such as user guides, test cases, project reports, project charters, and project proposals, role permission matrix.
• Acted as the first point of call for queries about deliverables and problem solving to maintain smooth running operations.
• Projects involved:
• Groupware system
• Data Loss Prevention (DLP)
• Identity and Access Management (IAM): it was an initiative.

• 2. User Management/ IT Operations:Established Access Matrix for all MAFC systems across departments.
• Enforced Role-based access control matrix for each system in line with company policies.
• Conducted regular user account reviews for system access, reporting to BODs/management and Internal Audits.
• Collaborated with Department Heads to categorize accounts and rectify unidentified ones for IT security compliance.
• Analyzed user account data from systems to optimize access management strategies.

Project Management/ Product Management

ANN HOME JOINT STOCK COMPANY

• Responsible for owning the product requirements and developing roadmap for core system (real estate).
• Collaborated and aligned with cross-functional teams to ensure development team understanding the requirements to deliver quality of product.
• Cooperated with the development team to ensure the features implemented match business goals and acceptance criteria.
• Prepared test cases and performed careful UAT.
• Designed business workflow, created project documentation and user manual for internal teams (Sales Admin, Accounting).
• Translated business users’ requirements into user stories.
• Project involved: AnnSmart system - a core real estate system used by internal users.

Senior Project Officer - PMO

HD SAISON Finance Co., Ltd

• Coordinated project activities and reported to Head of Project Management frequently based on the planned project management for all process groups including initiating, planning, execution, monitoring & control, and closing
• Worked with project teams to liaise with business users to identify and define requirements, scope and objectives.
• Aligned processes with business strategies as well as describing business processes.
• Achieved desired results by monitoring project progress, anticipating potential bottlenecks and implementing preventative action.
• Project involved: Core banking system, Mobile app.

Project Coordiator - PMO

EASY CREDIT Vietnam

• Coordinated project activities and reported to project managers frequently based on the planned project management for all process groups including initiating, planning, execution, monitoring & control, and closing.
• Created and maintained comprehensive project documentation plans and reports for progress tracking and to inform strategic decision-making.
• Supported Head of PMO in preparing Project Charter with high level information: scope, schedule, stakeholders, budget, benefit… to submit for getting approval of Project Sponsor.
• Supported in coordinating, organizing project's testing/UAT, soft launch if needed.
• Project involved: Epay virtual account project; BPO project; Nationwide expansion; Core banking; Mobile app.

Risk&Quality Officer

PwC Vietnam

➢ Risk management:

• Performed checking, control, identify non-compliance which follows company’s policies as well as government and regulation.
• Built relationships with a wide variety of individuals at a wide variety of levels – from senior partners to staff
• Performed data reconciliations.
• Assisted with the coordination of internal quality reviews;
• Assisted with regular and annual R&Q compliance monitoring, activities and reporting;
• Scheduled and prepare meetings for the other internal audit team from SEAPEN yearly for internal purpose.
• Negotiated with other teams to obtain information for KPIs testing purpose under supervision.
• Handled day-to-day Risk &Quality (R&Q) queries raised by practice members.
• Updated a number of Risk & Quality systems
• Carried out data quality review on client opportunities (client and other parties)
• Updated/maintained nature of audit clients in CES which is a database to manage information of group audit clients within PwC network.
• Assisted in R&Q training material preparation and conducted training for Risk Management and Independence Policy
• Worked cross border with other PwC firms
• Researched and consulted to acquire knowledge and risk management procedures
• Supported R&Q projects (eg. File reviews)
• Other RM assignments as designated by the managers

• ➢ New joiners / leavers management:Updated and managed new joiners / leavers monthly.
• Proceeded risk management procedure for leavers before they have left the company.
• Proceeded reminder for those new joiners who have not completed New Joiner Independence Form according to firm’s policy.
• Followed up the completion of mandatory e-learning.
• Monthly reporting the number of new joiners, leavers.

Administrator

SGS

• Performed administrative tasks.

Posts and Telecommunications Institute of Technology

Business Administration and Management, General

Skills: Contract Negotiation · Project Reporting · Business Process · Leadership · Creative Problem Solving · Business Acumen · Reporting Requirements · Critical Thinking · Interpersonal Skills · Driving Results · Resource Planning · Timelines · Stakeholder Management · Report Writing · Project Governance · Budgeting · Software Process Management · Document Preparation · Business Administration · Coordination Skills · Project Management Training · Vietnamese · Administration · Build Strong Relationships · Customer Experience Management · Project Performance · Planning & Scheduling