Cake Job Search

About inline inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace. We are seeking a Business Operations Intern to join our team and enhance the efficiency of our Customer Success Management Team, as well as strengthen our client relationships through various tools and solutions. As a Business Ops Intern, you will work cross-functionally with teams including Revenue, Customer Support, and Business Development, collaborating closely to drive value for both inline and its clients. If you're looking to start your career in Operations or Customer Success Management, this is the perfect opportunity for you to shine. What you'll do Daily Operations Organize and manage contract files for the CSM team, developing an automated archiving system to streamline file management.Record client information in internal forms, ensuring data consistency and accuracy across cross-functional documentation.Maintain and periodically update forms, regularly verifying the accuracy of all automated forms.Complete additional tasks as assigned by supervisors. Process Optimization and Automation Tool Development Optimize existing processes and design new workflows, setting clear priorities for improvements that will drive greater sales efficiency.Take responsibility for developing and managing automation tools, ensuring seamless and refined end-to-end processes.Data Analysis Utilize data analysis and client trend assessment to identify potential customer and sales opportunities, supporting data-driven decision-making.Develop client data reports that enable the CSM team to gain insights into customers' business performance, fostering stronger partnerships and collaboration.

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.If this sounds like you – read on!

About BTSE:BTSE Groupis a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.About the Opportunity:We are seeking a Senior VIP Relationship Manager to provide high-quality support and relationship management for our most valued clients. This role does not require extensive industry experience and is well-suited for candidates with backgrounds in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high-end service industries. The ideal candidate is highly responsive, detail-oriented, and proactive, ensuring VIP clients receive an exceptional experience.Responsibilities:VIP Relationship Ownership: Cultivate strong, trusted relationships with high-value clients by understanding their needs and delivering proactive, white-glove service.Real-Time Client Support: Respond to VIP inquiries with speed, accuracy, and professionalism across various channels (chat, email, and calls).Issue Tracking Resolution: Manage and follow up on client requests end-to-end, ensuring timely resolution and high client satisfaction.Client Experience Enhancement: Anticipate VIP needs and provide customized, concierge-level support with a solutions-oriented mindset.Cross-Functional Coordination: Act as the bridge between clients and internal stakeholders (Customer Support, Business Development, Product), ensuring seamless issue escalation and resolution.Service Improvement Initiatives: Contribute to the refinement of internal processes and play a key role in shaping the VIP operations framework.Requirements:At least 5 years of experience in premium service environments such as hotel guest relations, luxury retail, private banking support, or airline VIP services.Excellent communication skills in both English and Chinese (written and spoken), with the ability to serve a global client base.Strong interpersonal and client-handling skills, with a passion for delivering best-in-class service under pressure.Highly detail-oriented and organized, with the ability to multitask and manage competing priorities effectively.Demonstrated maturity, discretion, and professionalism when dealing with confidential or sensitive client matters.Nice to HavesPrior experience supporting international or high-net-worth clientele.Perks BenefitsCompetitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employees and dependentsAnd many more! Apply and let us tell you more!#LI-GL1

●負責處理保戶申訴案件、各項專案計劃、及主管臨時交付之任務，並與相關部門溝通及協調。 ●處理保戶親訪之申訴案件。 ●處理保戶來電、來信、電子郵件及執行主管通報案件。 ●處理保險局、評議中心、消基會、民意代表及其他單位來文之申訴案件。 ●倘發現公司內部作業未盡周全，照會相關單位處理。 ●部門教育訓練及行政作業。 ●完成主管臨時交辦之任務。

●負責處理保戶申訴案件、各項專案計劃、及主管臨時交付之任務，並與相關部門溝通及協調。 ●處理保戶親訪之申訴案件。 ●處理保戶來電、來信、電子郵件及執行主管通報案件。 ●處理保險局、評議中心、消基會、民意代表及其他單位來文之申訴案件。 ●倘發現公司內部作業未盡周全，照會相關單位處理。 ●部門教育訓練及行政作業。 ●完成主管臨時交辦之任務。

•訪談客戶 : 深入了解客戶的訴求與爭議事項 •摘要申訴內容 : 釐清與分析AG/客戶問題及爭議點 •與權責單位合作 : 依案情斟酌相關事證後，公平合理、迅速有效處理 •彙整分析 : 集權責單位、法務、醫務等意見並共同決定案件處理方向 •回覆客戶/後續追蹤 : 及時回覆客戶處理結果，追蹤後續處理事項 •執行法遵、個資及內控事項，確保部門作業能符合公司政策及法令規範

具體工作內容 此職位歡迎「注重用戶成長之客服」或「重注客戶關懷服務的業務」前來應徵。 日常客服以及嚴重客訴案件處理(以電話進行客戶服務為主要)。定期關懷負責的客戶 account，找出能提升用戶使用量的模式，加以制訂關懷話術、手法與分享優化成功案例。有能力分析客戶常見問題的現象及流程，與營運及工程人員討論內外流程或技術解決方案。公司最新活動的吸收與傳遞給團隊 (如:活動內容、目的、因應話術、常見問題擬訂、確保活動推行後的服務順利)具有文字客服、電話客服經驗，響應速度快且邏輯清晰，對自我本身有一定的服務顧客品質要求。定期參加與檢視客服培訓內容的合適性、並檢視過去文字或通話品質以供未來調整。 Working with OP team！ 在這個 team，我們的步調很快，我們會很常問：「你會怎麼想？覺得怎麼做更好？」在這個團隊裡面，就算是每天有一千萬種不同的事情進來，我們都希望你能享受破解任務的成就感。我們注重團隊合作，一起解決問題並讓產品與服務流程變得更好。 還有，這絕對稱不上一份FANCY JOB！我們的責任是讓營運穩定，並且找出營運成長的蛛絲馬跡。我們希望team內的每一個人，腳踏實地地解決問題，能和我們以及合作業者協力，打造一個也屬於你的車麻吉。

國內最大化妝品使用心得及排行榜綜合網站@cosme Taiwan(前身UrCosme,2004年創建)在台營運20年，為國內消費者找尋化妝品使用心得及排行榜綜合資訊的主流網站，隸屬於日本上市公司集團istyle.Inc.。除日本、台灣外，在香港、大陸、韓國、美國等地，亦有集團旗下化妝品社群/電商/零售等相關事業營運。 【@cosme】資深美妝客戶業務顧問此職缺可完整了解美妝產業脈動，運用@cosme美妝社群平台數據，了解消費者旅程及美妝趨勢洞察，進而能對知名美妝品牌客戶進行： 美妝品牌之行銷活動建議與規劃提案客戶關係維繫與管理、開發潛在客戶專案進度控管有媒體/社群/網路行銷/代理商 相關經驗者佳有管理經驗者尤佳(加分項目)過往曾有顧問式解決方案銷售/管理經驗，具有數位行銷或美妝行銷、業務顧問實務經驗三年以上，並對美妝產業品牌行銷有高度興趣者尤佳

▋職責概述負責商務拓展、開發品牌(2B)與廣告客戶需求，推廣並銷售公司客製化整合行銷服務，積極拓展企業及公共機構的合作專案，並建立長期的客戶合作夥伴關係。品牌端企業開發、提案策略、銷售成交、專案執行及客戶關係管理等技能尤為重要。此職位需具備卓越的協調和資源整合能力，能高效地運用內外部資源，推動業績達成。 ▋工作內容⁍ 創新思維： 創意發想、跳脫制式產業框架，運用科學人品牌資源為客戶創造最大的獲利。⁍ 品牌與客戶開發： 進行市場分析，挖掘潛在品牌與廣告客戶，推動專案合作機會。 ⁍ 行銷策略整合： 制定行銷策略，撰寫提案並監督執行情況，助力客戶品牌成長。 ⁍ 痛點解決與團隊協作： 針對客戶需求設計解決方案，並協調內外部資源以達成目標。 ⁍ 專案進度管理： 實施專案監控，確保按時完成並於結案時提交成效報告。 ⁍ 客戶維繫與溝通： 持續追蹤客戶滿意度，定期提供專業建議以強化合作關係。 ⁍ 業績目標達成： 依據公司目標規劃銷售策略，定期優化執行方案以達成績效指標。 ⁍ 數據分析與回饋： 收集市場和客戶數據，進行分析並提供相關建議供公司參考。

工作內容1. 開發企業健康管理市場，拓展新客戶與維穩客戶關係。2. 運用H2U平台資源，為客戶擬定最適化解決方案，為企業客戶創造最佳使用成效。3. 主要銷售職場健康服務，包含臨場醫護服務、健檢顧問、健康促進服務以及數位健康平台。4.. 協助企業達成 CSR 及 ESG 目標，落實社會責任。5. 積極了解客戶體驗及意見反饋，掌握與發掘客戶需求。6. 與產品團隊研討服務體驗優化及規劃創新服務。7. 與各部門團隊建立良好的溝通協作，將服務順利導入企業客戶。8. 營運績效管理，我們追求不只是業績，更是客戶健康資產績效。