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客訴樣品物流管理 : 協調經銷商進行樣品回收、影像紀錄與包材管理，並負責樣品至國內外調查站點的轉寄配送。案件追蹤與數據核對 : 負責客訴系統登錄、案件進度追蹤（確保 45 天內結案），並定期與國內外夥伴進行數據核對。品質文件與報表維護 : 支援品質保證（QA）文件管理，並製作每月產品客訴趨勢報告（PC Trending Report）以供績效管理。部門行政支援 : 辦理品質保證部門之辦公物資採購，及其他客訴管理相關之行政庶務。

* Job Responsibilities 工作內容: 1. Handle our B2B clients' suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the utmost care and in the most efficient manner. 以客戶為導向且積極協助處理B2B客戶端透過各類管道 (如電子郵件、即時通訊軟體、網站...等) 所提出的建議、詢問、需求以及客訴。 2. Able to judge the critical level of issues and escalate them to senior support or relevant teams. 能夠迅速清晰分辨問題及判斷應提交問題的相關的部門以進行後續處理。 3. Take ownership and a proactive approach to resolve issues and complaints. 針對客戶端的各類問題及客訴主動提供解決方案。 4. Guide clients in using our product and application, making them comfortable in accessing its features. 引導客戶端使用產品及系統。 5. Provide end users and clients' feedback, working closely with the product, engineering and operation teams to ensure continuous improvement in product development and user experience. 將最終用戶及客戶端的建議提供給對應部門，以確保產品研發及使用者體驗持續進行優化。 6. Able to collaborate with different teams. 能夠跨部門溝通及合作 7. Support the team with ad-hoc tasks: training and coaching new hires, reporting etc. 協助團隊處理額外的工作任務，如培訓指導新進同仁或是制作報告等。 8. Work in shifts, shifts as below: Morning 07:30 - 16:30 Afternoon 14:30 - 23:30 (NT$3,000/month Allowance) Night 23:00 - 08:00 (NT$6,000/month Allowance) 三班輪班制，需配合排班與輪班 早班 07:30 - 16:30 中班 14:30 - 23:30 (有每月NT$3,000 中班津貼) 晚班 23:00 - 08:00 (有每月NT$6,000 夜班津贴) 9. Strive to meet both the individual and team's KPI targets. 盡力達成個人及團隊的積效目標。

線上英文｜文字客服專員｜陪伴孩子快樂學英文 🌟 📍 工作內容 透過 LINE@官方帳號、LINE文字或預約電話，協助學生與家長解決上課相關問題 為新加入的學生 安排合適的老師試聽課程，協助完成首次上課流程 即時處理學生上課時的各種狀況： 無法進入教室 網路不穩定或連線問題 老師未準時上線 課本調整與更換 上課時間異動與重新安排 與教學團隊保持良好溝通，確保學生學習體驗順暢 💡 我們希望你 有耐心、細心，樂於與家長及學生溝通 喜歡幫助孩子解決問題，讓他們在學習英文的過程中更安心 熟悉LINE等通訊軟體操作，有線上客服或助理經驗者佳（無經驗也可培訓） —————————————————————————————————————— ◆福利制度1. 認識半年禮（留任獎金）新加入之正職夥伴於工作滿 6 個月後，可領取 NT$10,000 留任獎金。此為公司感謝夥伴努力付出、共同成長的重要心意。2. 特休旅遊補助金當您使用特休時，公司將提供 每休假一日 NT$2,000 元 之旅遊補助金，鼓勵所有夥伴適時充電、維持身心健康。 3.遊學補助金：工作滿6個月 $10,000元~$50,000元 4.上課學習補助： 每年$5,000元~$15,000元 5.線上英文：每月10～20堂（每堂25分鐘）真人外師一對一上課. 6.出團：免費機票/簽證/住宿/三餐/週末活動 7.海外學校參訪：免費機票/簽證/住宿 8.海外語言學校：台灣經理工作機會 9.三節禮品 10.員工旅遊 ◆獎金制度 1.保障底薪 2.績效獎金 3.提供端午/中秋節禮品、年終獎金 公司網站：https://25hoon.com

【初級技術支援】✅ 五天制遠距薪資：新台幣45-50K； 馬幣3.5-4.2K(T1-T3)✅ 六天制遠程薪資：新台幣60-65K； 馬幣4-4.5K(P1-P3)工作時間（值班表由部門領導編排，每月更換一次），（1）早班：07:00-15:30（2）中班：15:00-23:30（3）晚班：23:00-07:30✅ ✅ ✅ USDT/台幣 發薪，自行準備設備➡️【六日制值班補貼】中班：800馬幣；夜班：1600馬幣；➡️【五日制值班補貼】中班：400馬幣；夜班：800馬幣；🔴崗位職責：1.負責公司產品通路客服技術服務支持2、對客戶回饋的問題第一時間給予準確回复，並進行問題記錄；3、協調上級交代的其他事宜。🔴任職要求：1.高中以上學歷，1年以上bc 客服經驗，接觸過網路平台產品優先2、有較強的口語表達能力，能夠與客戶或團隊在軟體應用等方面有良好的溝通；3.有較強的責任感與親和力，樂於幫助客戶或團隊解決問題；4.快速學習能力，解決問題能力及團隊合作精神；5.有耐心、細心、理解能力強，國語標準。6、熟練使用 Microsoft Office7.中文打字60/分；英文打字40/分【高級技術支援】✅ 五天制遠距薪資：新台幣55-65K； 馬幣4.5-5K(T1-T3)✅ 六天制遠距薪資：新台幣70-80K； 馬幣5-6K(P1-P3)工作時間（值班表由部門領導編排，每月更換一次），（1）早班：07:00-15:30（2）中班：15:00-23:30（3）晚班：23:00-07:30✅✅ ✅ USDT/台幣 發薪，自行準備設備➡️【六日制值班補貼】中班：800馬幣；夜班：1600馬幣；➡️【五日制值班補貼】中班：400馬幣；夜班：800馬幣；🔴崗位職責：1、處理通路客戶回饋問題，協調客戶通路收集數據，分析數據；2、跟進回饋至業務對接部門或技術對接人員對問題的處理進度並及時回覆通路客戶；3、協調上級交代的其他事宜。🔴任職要求：1.高中以上學歷，2年以上包網客服經驗優先；2、有較強的口語表達能力，能夠與客戶或團隊在軟體應用等方面有良好的溝通；3.有較強的責任感與親和力，樂於幫助客戶或團隊解決問題；4.快速學習能力，解決問題能力及團隊合作精神；5.有耐心、細心、理解能力強，國語標準。6、熟練使用 Microsoft Office7.中文打字60/分；英文打字40/分

1. 電話技術客服，教導客戶操作產品設定並解決客戶問題。(主要) 2. 產品檢測、問題覆現、英文翻譯。 3. 針對蝦皮賣場客戶所提出的技術及退換貨等問題之回覆 4. 公司官網系統維護及3C論壇問題之回覆 5. 協助同仁了解新產品技術相關問題 6. 其他相關技術性支援工作。

【海外產品客服專員】我們是美圖公司產品部門的一份子，專注於打造面向全球用戶的優質產品體驗。團隊氛圍開放、溝通流暢，鼓勵創新與主動學習。在這裡，你將不只是支援角色，而是真正參與產品優化與用戶經營，並可與多語系用戶交流，累積國際市場實戰經驗✅！【工作內容】作為我們團隊的一員，你將參與以下任務，並與產品、技術、客服等跨部門單位密切合作：1. 客服案件處理（40%） - 負責處理全球海外用戶回饋（包含郵件、客服後台、商店評論等） - 準確傳遞產品資訊，協助用戶排解問題 - 與總部團隊協做，彙整優化常見問題(FAQ)並提出優化建議2. 訂閱方案價格維護（30%） - 支援訂閱產品價格規劃與資料彙整 - 根據各市場需求進行 APP 內價格設定與更新 - 確保價格資訊於各平台與市場的正確性與一致性3. APP 測試與協作（20%） - 協助新功能與改版版本的測試工作 - 管理海外測試人員，追蹤問題回報與修復狀況4. 數據與用戶反饋分析（10%） - 整理客服回饋與使用者行為報告 - 進行基礎數據分析與洞察整理，作為產品優化參考【所需條件】▪️熟悉美圖旗下產品，並願意主動學習產品知識▪️喜歡與人互動，具備耐心、同理心、服務熱忱▪️抗壓性佳，情緒穩定，面對突發情況可以冷靜應對▪️具備良好邏輯整理與表達能力，能將複雜資訊轉化為清楚、易理解的內容▪️熟悉電腦基本操作，具備中打一分鐘50字以上【加分條件】▪️具備科技／網路產業文字客服或相關工作經驗▪️具備中文、英文以外之第二外語能力者尤佳 【你將獲得】▪️深入參與全球用戶產品的運營機會▪️與跨部門、跨語系的團隊實戰協作經驗▪️初步建立產品思維與用戶洞察力此職缺為全職約聘，適合對全球化APP訂閱產品有興趣的夥伴，快來加入我們！

1. 英文說寫流利可與國外客戶溝通2. 可長期在國外生活，進行用戶端品質服務3. 有PCB經驗, 熟悉車載或伺服器PCB4. 有客服經驗，可應對客訴處理和進行PCB缺點確認5. 熟悉品質系統，如IATF169496. 用戶端資訊收集能力

1.客戶溝通與服務2.訂單與帳務處理3.內部協調與支援4.系統與資料管理 【薪資說明】◎依學經歷、科系、經驗相關性及專長等條件核敘個人薪資。【具備以下證照尤佳】TOEIC (多益測驗)免費模擬試題檢測

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.Introduction to the jobTo provide efficient and quality PM service, logistic administration support to the customer and enable sr. engineer to focus on technical diagnosis, structure issues and continuous improvement of ASML systems at customer location. In addition, to improve CS well-being and enhance competitiveness of ASML in high competitive latent marketRole and responsibilitiesOn site at customer locations (7x24) for customer serviceEquipment PM and conducting routine entry level service actionsUse existing procedures to perform predefined hardware actions work assignmentFollow instructions for perfect part returns (PPR)Receives instruction, guidance and direction from more senior level rolesSupport in-fab logistic to fill in engineering information for parts /tools returnTooling and parts preparation for service actionsWorks with a limited degree of supervisionGuides and supports new team members; may assist in their formal orientation and trainingHas full proficiency in specialty of technical processes or procedures through job-related training and considerable work experienceEnsuring compliance with health and safety legislation/5S in the cleanroomAdministration support /Daily operation system updateEducation and experienceHigh school and above (高工、專科、科大，不限科系)SkillsAbility to follow instructions in fast paced environmentsChary, detail-oriented and good execution qualityAccurate and timely setting out of the workExcellent team playerGood communication skillsGood safety awareness and 5SLicensed electrician preferred 電匠執照(尤佳) Class B technician certification -Electromechanical Power Machinery 機電、機械、動力機械乙級技術士 (尤佳)Based English skills 基本英文程度Other informationNAInclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.Introduction to the jobTo provide efficient and quality PM service, logistic administration support to the customer and enable sr. engineer to focus on technical diagnosis, structure issues and continuous improvement of ASML systems at customer location. In addition, to improve CS well-being and enhance competitiveness of ASML in high competitive latent marketRole and responsibilitiesOn site at customer locations (7x24) for customer serviceEquipment PM and conducting routine entry level service actionsUse existing procedures to perform predefined hardware actions work assignmentFollow instructions for perfect part returns (PPR)Receives instruction, guidance and direction from more senior level rolesSupport in-fab logistic to fill in engineering information for parts /tools returnTooling and parts preparation for service actionsWorks with a limited degree of supervisionGuides and supports new team members; may assist in their formal orientation and trainingHas full proficiency in specialty of technical processes or procedures through job-related training and considerable work experienceEnsuring compliance with health and safety legislation/5S in the cleanroomAdministration support /Daily operation system updateEducation and experienceHigh school and above (高工、專科、科大，不限科系)SkillsAbility to follow instructions in fast paced environmentsChary, detail-oriented and good execution qualityAccurate and timely setting out of the workExcellent team playerGood communication skillsGood safety awareness and 5SLicensed electrician preferred 電匠執照(尤佳) Class B technician certification -Electromechanical Power Machinery 機電、機械、動力機械乙級技術士 (尤佳)Based English skills 基本英文程度Other informationNAInclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.