職位概述此職位為外商半導體的櫃檯行政服務人員, 您將在JLL派駐的專業設施服務團隊中扮演服務與形象大使的角色,成為客戶、員工及公眾來電的首要接觸點, 為不同文化背景及國籍的員工提供友善支援與協助。您需確保所提供的服務流暢、熱情、專業,並符合JLL及客戶所要求的最高標準。主要職責• 管理電話總機,接聽及訊息• 接待、迎接及引導訪客,並與相關員工協調安排• 維護接待區及辦公區塊,確保時刻保持整潔美觀• 分發辦公室內外郵件/公文,並與快遞公司協調處理外發郵件及包裹• 監控公共區域和郵件室,確保保持整潔有序• 維護辦公室用品及服務訂單的開支記錄,並協助處理發票• 協調名片及文宣、文具等相關印製採購工作• 提供服務台諮詢支援員工接洽詢問事宜,維護服務系統平台之追蹤記錄,並根據緊急程度將事項上報至設施經理• 協助一般行政事務及其他指派職責• 協調並協助本地辦公室活動• 為月度報告提供相關資料核心專業能力• 溝通能力 - 清晰表達、積極聆聽、準確傳遞信息,能與不同背景的人士有效溝通,包括中英文流利的口語及書寫能力。• 客戶服務意識 - 保持得體儀容、專業舉止和友善態度,主動察覺客戶需求,提供超越期望的服務體驗,處理查詢時保持耐心和禮貌。• 任務處理能力 - 按序處理接聽電話、接待訪客、處理文件等多項工作,在繁忙時段保持準確度。• 人際協調能力 - 與不同部門同事協作,協調訪客、會議安排等事宜,建立良好的內部關係。• 保密意識 - 妥善處理敏感信息,維護公司和客戶的隱私。Position OverviewThis position is for a front desk administrative service representative at a foreign semiconductor company. You will serve as a service and image ambassador within JLL's professional facility services team stationed on-site, acting as the primary point of contact for clients, employees, and public inquiries. You will provide friendly support and assistance to employees from diverse cultural backgrounds and nationalities. You must ensure that all services provided are smooth, enthusiastic, professional, and meet the highest standards required by both JLL and the client.Key Responsibilities• Manage the telephone switchboard, answer calls and messages • Welcome, greet, and direct visitors, coordinating arrangements with relevant employees • Maintain the reception area and office spaces, ensuring they remain clean and presentable at all times • Distribute incoming and outgoing mail/documents within and outside the office, and coordinate with courier companies to handle outgoing mail and packages • Monitor public areas and mail rooms to ensure they remain clean and orderly • Maintain expenditure records for office supplies and service orders, and assist with invoice processing • Coordinate business card printing and procurement of promotional materials, stationery, and related items • Provide help desk consultation support for employee inquiries, maintain tracking records on the service platform, and escalate matters to the Facility Manager based on urgency • Assist with general administrative tasks and other assigned duties • Coordinate and assist with local office activities • Provide relevant data for monthly reportsRequirements:• Communication Skills - Express clearly, listen actively, convey information accurately, and communicate effectively with people from different backgrounds, including fluency in both spoken and written Chinese and English. • Customer Service Awareness - Maintain proper appearance, professional conduct, and friendly attitude; proactively identify customer needs; provide service experiences that exceed expectations; remain patient and courteous when handling inquiries. • Task Management Ability - Handle multiple tasks sequentially including answering phones, receiving visitors, and processing documents while maintaining accuracy during busy periods. • Interpersonal Coordination Skills - Collaborate with colleagues from different departments, coordinate visitor arrangements and meeting schedules, and build positive internal relationships. • Confidentiality Awareness - Handle sensitive information appropriately and protect company and client privacy.