=== 工作職責(Responsibilities)===
作為 RPA 產品所有高階技術相關事項的主要聯絡窗口。
維護並管理與關鍵客戶之策略性技術合作關係。
確保專案目標、時程與客戶滿意度之一致性與達成。
執行進階產品展示(Demo)與概念驗證(POC)。
與業務及產品經理(PM)密切合作,理解客戶需求並設計客製化解決方案。
與研發團隊(RD)緊密協作,評估並提出新功能,以滿足多元客戶場景需求。
為客戶、系統整合商(SI)公司及內部團隊提供專業培訓與知識傳遞。
指導並培育初階 FAE 及 Pre-sales 團隊成員。=== Responsibilities===
1. Serve as the primary point of contact for all high-level technical matters
related to the RPA product.
2. Oversee and maintain strategic technical relationships with key customers.
3. Ensure alignment with project goals, timelines, and customer satisfaction.
4. Conduct advanced product demos and POC sessions
5. Collaborate with Sales and PM to understand customer needs and design
tailored solutions.
6. Collaborate closely with RD to evaluate and propose new functionalities to
meet diverse customer scenarios.
7. Develop and deliver specialized training to clients, SI companies, and internal
teams.
8. Mentor junior FAE and pre-sales team members
2 years of experience required
No management responsibility