Cake Job Search

【計畫介紹】Turing Plan 以計算機之父 Alan Mathison Turing 為名，尋找最頂尖的技術研發落地與科研專案管理菁英。本計畫在職培訓為期兩年，期間年薪百萬起，以人工智慧技術為核心，打造多元金融場景的科技應用，並有機會參與科技策略的制定，推動集團未來的科技發展！於培訓過程中累積實戰經驗，探索個人興趣與專精領域，培訓結束後在原崗位持續深化專精領域，並將成果導入集團各大業務體系，創造實質影響。團隊迄今已上線數十個科技專案，如票據辨識、盜刷防詐、投資水晶球、iWish 等。【角色說明】本職位以技術研究為核心，工作內容涵蓋模型訓練、特徵工程、資料工程、上下文工程等，並持續關注建模技術與模型架構等研究趨勢。本職位不以系統開發與部署為主要職責，但需具備足夠的工程能力以獨立實現與測試自身的研究成果。此外，視需求參與團隊策略規畫等幕僚工作，協助擬定全集團科技策略方向(如 AI、資料策略等)。 【工作內容】 AI 研究方向與問題定義追蹤 AI 領域(包含 ML、Agent 等)研究趨勢，規劃具研究價值之技術方向 從專案與實務場景出發，提出可驗證的研究問題與技術假設 資料分析與模型設計進行資料分析、特徵設計與模型建構，實作並優化 AI 模型 / Agent 流程 分析模型行為與效能瓶頸，提出模型或資料層面的改進方向 實驗設計與技術可行性驗證執行問題定義、假設建立與結果驗證等流程，並完成技術文件產出 執行實驗、PoC 與模型比較，分析結果並評估技術可行性 Agentic 應用流程研究與優化設計與實作 Agentic 應用流程，涵蓋任務規畫、工具執行與 Multi-Agent 協作等 建立 Agentic 應用的實驗與評估流程，優化提示詞、上下文與工具設定 分享技術知識，提升團隊專業能力透過內部技術分享、文件撰寫與教學，促進知識交流並提升團隊技術能力 作為技術顧問，向公司內部單位提供技術建議與應用諮詢 【工作地點】 台北或台南擇一，面試地點將與工作地點相同 【履歷投遞】**職缺申請Tips：履歷隨到隨審，初審通過即安排面談，截至計畫人數招滿為止。 **本計畫另有「AI後端工程師」職位，歡迎探索更多職涯的可能性：https://www.cakeresume.com/companies/bank-sinopac/jobs/b7bed2**本計畫另有「AI專案管理師」職位，歡迎探索更多職涯的可能性：https://www.cake.me/companies/bank-sinopac/jobs/aipm 【團隊文化】 - 新創團隊風氣，注重效率與生活平衡，內部組織扁平，討論風氣興盛，無階級之分 - 支持分享共好，每週 Lab Meeting 交流論文、Tech Scout Meeting 交流技術趨勢 - 鼓勵突破框架，不自我受限，每週可以有 20% 時間進行 Side Project 等其他學習

We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.Responsibilities-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate-Provide first level support for all technical and functional queries related to website and mobile application-Migrate customers to Alternative Distribution Channels including website and mobile application-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate-Continuously learn to keep up-to-date with changes and developments to services and procedures-Maintain confidentiality of the company’s customers and data-Adheres to the assigned shift schedule and avoids any late attendance-Keep abreast with the latest changes to any of the company’s procedures and new policies-Handle sudden rush of enquiries, stressful periods, and customer pressure

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced Senior KYC Specialist. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Advanced Verification: Process intricate identity and business verification applications, focusing on cases that exhibit potential risks or require specialized knowledge.Suspicious Case Handling: Take the lead in analyzing and resolving complex, suspicious cases, applying your advanced understanding of AML regulations and practices.Internal Consultancy: Serve as a go-to expert for junior staff, providing guidance on challenging cases and contributing to their professional development.Process Enhancement: Actively participate in reviewing and enhancing KYC-related processes and SOPs, identifying discrepancies and areas for improvement.Communicate with Regulatory and Law Enforcement Agencies: Handle sensitive requests from law enforcement and regulatory authorities, ensuring compliance and safeguarding user privacy.Operational Leadership: Play a key role in both the day-to-day operations and strategic planning of the KYC function, aiming to optimize efficiency and effectiveness. Requirements Proven experience in KYC, KYB, and AML compliance, preferably within the fintech or blockchain sectors.Possesses exceptional analytical skills, demonstrated by a history of managing complex verification cases and pinpointing fraudulent patterns. Skilled in conducting detailed risk assessments through critical and logical thinking to uphold integrity in all activities.Experience in leading by example, providing mentorship to junior team members, and fostering a collaborative team environment.Strong capability in identifying process inefficiencies and implementing strategic improvements.Familiarity with global compliance regulations, and experience in communicating with regulatory and law enforcement authorities.Proficient in English with excellent communication skills, capable of effectively interacting with both internal teams and external entities. Career Growth and Development At XREX, we are deeply invested in the career progression of our employees. As a Senior KYC Specialist, you'll have opportunities for continuous learning, personal development, and movement into higher leadership roles within the customer success department. We provide the resources and support for you to excel in your role and shape the future of compliance in the fintech and blockchain landscape. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced KYC (Know Your Customer) Specialist . The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Identity Verification: Process applications by reviewing documents and effectively utilizing both vendor and internal tools to conduct KYC procedures.Compliance and SOP Adherence: Become thoroughly familiar with our internal SOPs and compliance standards, applying them diligently in all tasks.Suspicious Activity Identification: Identify suspicious users, patterns, and trends that may indicate fraudulent activity. Demonstrate alertness in detecting potential bad actors.Team Collaboration: Work closely with the KYC team, sharing insights from case findings and contributing to discussions on improving internal processes. Requirements Demonstrated interest in blockchain, fintech, AML, and keeping abreast of the latest regulatory policies, showing a strong commitment to customer centricity and service excellence.Proficiency in English with excellent listening, speaking, reading, and writing skills, coupled with clear and effective communication abilities and a high level of responsibility.Ability to perform risk assessments with attention to detail, utilizing critical and logical thinking skills to ensure integrity in all actions.Willingness to work collaboratively in a team, share insights, and contribute to process improvements, emphasizing the importance of customer feedback in enhancing service delivery.Flexibility in adapting to new SOPs and evolving processes in the fintech and blockchain landscape, with a continuous learning mindset.Previous experience in KYC, compliance, banking, or fintech is advantageous, equipping the candidate with a solid foundation for contributing to our dynamic environment. Career Growth and Development At XREX, we believe in nurturing our talent and providing ample opportunities for professional growth and advancement. As a Junior KYC Specialist, you will receive hands-on experience in the fintech and blockchain industries, along with personalized training and mentorship. You'll have the chance to contribute to critical initiatives, enhance your skill set, and advance within the customer success department. We are committed to your career development, offering a path that could lead to roles in senior positions, project management, or even leadership opportunities within our rapidly expanding organization. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Senior SRE Engineer. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment.