Would you like to join one of the fastest-growing teams within Amazon
Web Services (AWS) and shape the future of human-AI collaboration? Join
us in helping customers across all industries to maximize the value and
benefits of AWS Generative AI services while pioneering innovative AI
agent solutions that transform how we work.
As a Technical Account Manager (TAM) specializing in Generative AI in
AWS Enterprise Support, you will play a crucial role in two
transformative missions: guiding customers' AI initiatives across AWS's
comprehensive AI/ML portfolio, and spearheading the development of
collaborative AI agents that revolutionize TAM operations. This is not a
sales role, but rather a unique opportunity to serve as both an AI
transformation advisor and innovation leader, working with organizations
ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs focusing on Generative AI
contribute significantly to ensuring the success of key enterprise
customers in their AI journey while also driving internal innovation. As
a strategic expert, you'll architect AI solutions, guide technology
adoption, and pioneer new ways for humans and AI to work together. This
support extends from strategic planning to implementation guidance,
while simultaneously developing internal AI agent solutions that
showcase the art of possible in human-AI collaboration.
Every day will bring new and exciting challenges on the job while you:
Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation
Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q.
Make recommendations on AI architecture, security, cost optimization, and operational excellence
Work with AWS AI/ML service teams to advocate for customer needs
Participate in customer requested meetings (onsite or via phone)
Work directly with AWS engineers to ensure rapid resolution of AI-related issues
6 years of experience required
No management responsibility