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Negotiate and promote cooperation with partners (sellers), ensuring the development of Shopee categories customer-to-customer or business-to-customer seller bases.Establishing contact and conducting sales meetings with key decision makers to convince them to join Shopee marketplace.Conducting necessary follow-up to ensure sales process completion until the seller is live.Provide market insights from sellers perspective, including understanding products, sellers, market competitor dynamics.Developing online merchandising and promotion proposals to achieve sales targets.Prospecting leads and identifying key business partners for Shopee platform.Track, care, and evaluate activities of the partners (sellers).Other tasks as assigned.

Serve as a key member of the ShopeeFood business development team to define the current landscape, strategize and execute top business development/partnership opportunities.Leverage ShopeeFood’s business development network and generate new leads as required to identify opportunities to improve and iterate on merchant initiatives to improve merchant experience.Continuously develop initiatives that are customer centric and ensure all initiatives meet strategy and KPIs.Approach and offer SEA service packages with Enterprise merchants.Managing merchants, setting objectives, developing sales, monitoring performance and planning campaigns to achieve monthly targets.Being responsible for individual team sales targets.Be the focal point for ensuring customer complaints are resolved in a timely and effective manner. Work directly with other sales team members to maximize KPIs.Keep management informed by submitting regular reports and updates.Other tasks assigned by the Company from time to time. 

Serve as a Business Advisor, driving strategic planning, optimizing resource allocation, and data-driven performance analysis to support sellers’ business growth;Negotiate and promote cooperation with partners (sellers), ensuring the development of Shopee categories customer-to-customer or business-to-customer seller bases;Training, supporting, and educating sellers to increase operational efficiency/revenue on Shopee by: providing in-depth market insights (including product, market, operational knowledge, and Shopee features);Monitoring sales performance and preventing potential business risks to maintain smooth seller operations;Provide market insights from sellers perspective, including understanding products, sellers, market competitor dynamics;Developing online merchandising and promotion proposals to achieve sales targets;Take ownership of key team projects to enhance sales performance;Other tasks as assigned.

As a Senior Associate, Agent vendor Account Management, you will (i) provide excellent support services to franchisees across our franchise network to ensure operational stability, and (ii) monitor and improve franchise performance by ensuring consistent service delivery, adherence to operational KPIs, and overall franchise excellence. This role bridges data-driven insights, operational execution, and franchisee enablement.1. Operational Performance Set up and OversightCollaborate with Ops, OPEX, and BI teams to analyze franchise KPIs (e.g., on-time rates, success/failure rates, CAP)Track implementation metrics and lead monthly/quarterly reviews with regional teams and franchise partnersSet regional benchmarks, identify performance gaps, and drive corrective actions using data insights2. Franchise Operations SupportServe as the primary liaison between SPX and franchise partners, supporting onboarding, daily operations, and offboarding.Develop and maintain SOPs for escalations, audits, and cross-functional collaboration to ensure accountability and timely support.Conduct site visits, ensure compliance with operational standards, and collaborate with field teams to resolve issues and implement new initiatives.3. Reporting Stakeholder CommunicationDevelop and maintain operational dashboards, performance databases, and executive summaries for leadership and franchise reviews.Present insights and findings to stakeholders to support data-driven decision-making and continuous improvement.Ensure franchise compliance with SOPs and policies, support change management, and address recurring non-compliance issues with relevant teams.   

Serve as a key member of the ShopeeFood business development team to define the market landscape, strategize and execute business development plan/partnership opportunities to grow portfolio and market share consistently.Leverage ShopeeFood’s business development network and generate new leads as required to identify opportunities to improve and iterate on merchant initiatives to improve merchant experience.  Ensure all initiatives meet strategy and KPIs.  Craft, approach and consult service packages for both commercial program media advertising to Enterprise merchants.  Manage merchants by setting objectives, developing sales, monitoring performance and planning campaigns to achieve monthly targets.  Be responsible for individual team sales target.  Be the focal point for ensuring customer complaints are resolved in a timely and effective manner. Work directly with cross-function teams to maximize KPIs.  Keep management informed by submitting regular reports and updates.  Continuously develop initiatives that are customer centric (merchants) by representing the voice of the customer in all initiatives with the aim of improving lives. 

Coordinate with 3PL (Third-Party Logistics) providers for truck bookings and track routes.Collaborate with suppliers to allocate pickup dates for inbound shipments, and ensure firmed orders are delivered in full, on time, and error-free.Handle operational (inbound to outbound) questions/issues from sellers and collaborate with relevant Ops teams to solve the issuesResolve issues from inbound shipments to outbound ordersMaintain effective communication with 3PL, suppliers, and warehouse personnel.Collaborate with cross-functional teams to optimize supply chain performance.Regularly check in with suppliers to maintain good relationships. Represent as the key Shopee contact for their operational questions and concerns.Actively coordinate with other teams to solve operational issues for suppliers and drive customer satisfaction. Ensure that we can detect early and resolve any concerns from Suppliers related to SM performance quickly and efficiently.Other projects Ad-hoc assigned by team lead. 

Responsible for supervising and leading a team of Key Account Management Drive performance of all Key Account Managements within responsibility on dimensions including commercial performance, seller relationship, social media engagement, internal tools and systems and special projects etc.Develop and maintain industry-leading relationships with external key account contacts to ensure that the business receives constant leads on potential key sellers Work to create cross-functional engagements and understandings with necessary departments Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost revenues Oversee quality of deals sellers satisfaction with KAM and platformSupport CM in developing seller management strategy initiativesCreate a healthy work environment within the team and grow more future leadersEnsure correct and timely completion of team member’s performance report Other tasks as assigned 

Ensure the success of key sellers/brands on Shopee platform including driving revenue and smooth operation.Build strong relationships with brands and gain brand’s trust. Understand more about their business and their key success factors.Educate sellers on Shopee features, Shopee promotional campaign and market insights.Interact with stakeholders of different teams to ensure products sold by new sellers receive enough visibility on the product pages.Implement campaigns for new sellers, analyse and report their performance.Interact with other local teams to share knowledge and replicate best practices.Forecast volume and number of new sellers and activities required to incubate them.Do other tasks as assigned by Line Manager. 

Ensure the success of key brands on Shopee platform including driving Revenue and smooth operationEducate brands on Shopee features, Shopee promotional campaign and market insights.Implement campaigns for brands, analyse and report their performance.Develop and execute strategies to drive brand performance, ensuring alignment with GMV and operational targets.Track and review brand performance metrics frequently, providing data-driven insights and recommendations.Collaborate with multifunctional teams, including inventory planning, commercial, and marketing, to align on strategies.Coordinate on-site and off-site strategies to maximize brand visibility and conversion.Address questions and resolve issues raised by brands or internal teams promptly, ensuring win-win solutions.Work with brands to plan long-term growth strategies, including category expansion and new product launches.Other tasks as assigned

Ensure the success of key brands on Shopee platform including driving Revenue and smooth operation.Educate brands on Shopee features, Shopee promotional campaign and market insights.Implement campaigns for brands, analyse and report their performance.Develop and execute strategies to drive brand performance, ensuring alignment with GMV and operational targets.Track and review brand performance metrics frequently, providing data-driven insights and recommendations.Collaborate with multifunctional teams, including inventory planning, commercial, and marketing, to align on strategies.Coordinate on-site and off-site strategies to maximize brand visibility and conversion.Address questions and resolve issues raised by brands or internal teams promptly, ensuring win-win solutions.Work with brands to plan long-term growth strategies, including category expansion and new product launches.Other tasks as assigned.