Mô tả công việcProduct Development Strategy:Develop and drive the product vision and strategy for Merchant Solution products within the Promotion Loyalty domain on MoMo, aligning with company objectives around merchant engagement, co-funding programs, and merchant-driven user acquisition.Build and own the product roadmap that prioritizes features such as merchant-funded campaigns, merchant voucher management systems, co-marketing tools, merchant loyalty programs, and merchant analytics dashboards to maximize merchant ROI and platform GMV growth.Continuously propose and explore new features, technologies, and business models (e.g., performance-based marketing tools, merchant CRM solutions, dynamic voucher pricing, merchant coalition loyalty programs) to strengthen MoMo's value proposition for merchants in driving sales and customer retention.Conduct market research, competitor benchmarking, and merchant studies to uncover insights into merchant marketing needs, campaign effectiveness, and ROI expectations across different merchant segments (FB, retail, services, e-commerce).Drive product adoption, ensuring merchants clearly understand how to leverage MoMo's promotion and loyalty tools to achieve their business objectives (traffic, conversion, repeat purchase, customer loyalty).Lead product launches, merchant enablement programs, and go-to-market initiatives in collaboration with merchant business, sales, account management, and marketing teams.Data-Driven Decisions:Leverage data analytics and insights to understand merchant behaviors (campaign funding patterns, voucher utilization, ROI realization, merchant retention, merchant LTV).Translate data into actionable strategies to optimize merchant campaign performance, funding efficiency, merchant satisfaction, and platform take rate.Partner with Data/ML/AI teams to apply advanced analytics and machine learning models for:Merchant segmentation based on campaign behavior and funding potentialPredictive modeling for merchant campaign success and ROI forecastingIntelligent budget recommendation and dynamic pricing for merchant vouchersPersonalized merchant insights and next-best-action recommendationsFraud detection in merchant-funded campaigns and voucher abuse preventionMerchant churn prediction and proactive engagement triggersExplore generative AI use cases (e.g., automated campaign creation assistance, merchant marketing content generation, smart campaign optimization recommendations, chatbot for merchant support).Define and monitor success metrics (merchant participation rate, total merchant funding, campaign ROI for merchants, voucher redemption efficiency, merchant retention rate, merchant NPS, GMV from merchant campaigns).Cross-Functional Collaboration:Work closely with cross-functional teams (engineering, design, data science, merchant operations, account management, risk, finance) to deliver high-quality merchant promotion and loyalty solutions.Foster deep collaboration with consumer-facing Promotion Loyalty teams to ensure merchant solutions integrate seamlessly with user experiences and create win-win value propositions.Partner with Merchant Business Units, Sales, and Partnership teams to co-design co-funding models, merchant incentive programs, and category-specific campaign strategies.Engage directly with key merchant partners to gather feedback, co-create solutions, validate hypotheses, and build long-term strategic relationships.Communicate product strategy, roadmap progress, merchant impact stories, and team performance effectively to stakeholders, senior leadership, and executive management.Yêu cầu công việcRequirements Summary
Bachelor’s degree required; MBA is a plus.
5+ years of product management experience in B2B/platform products (fintech, e-wallet, loyalty, merchant marketing, e-commerce).
Strong experience building merchant-facing or self-service marketing tools with measurable business impact.
Deep understanding of merchant ROI, promotion loyalty mechanics, and consumer behavior.
Strong analytical skills (SQL, GA, Tableau, Mixpanel, etc.); AI/ML in marketing is a plus.
Knowledge of merchant funding models, voucher systems, and loyalty platforms is advantageous.
Key Skills Traits
Merchant-centric mindset with strong ROI and campaign optimization focus.
Strategic, data-driven thinker with AI opportunity awareness.
Strong leadership, stakeholder management, and cross-functional collaboration skills.
Skilled in product design tools (Figma, Miro) and project prioritization.
Results-oriented, resilient, entrepreneurial, and passionate about helping merchants grow.