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The FWD Summer Internship Program offers students and fresh-graduates from all majors an exciting and differentiated experience with FWD Vietnam. The program will also equip you with necessary knowledge and skills in corporate world that will support your career success in the future. We welcome you as a full-time contributor and an important part of the team where you will: Have an opportunity to support in the development of ideas, projects and strategies for the company to pursue the vision of changing the way people feel about insurance.Collaborate with team members and stakeholders on how to improve processes and maximize our efficiency.Get an inside view of what we do, why we do, and the people that make FWD a great place to work.You may submit your resume in this link so we can find suitable role in the following departments 1. Brand Marketing: Brand Campaign Support: Assist in planning, implementing, and monitoring brand initiatives and integrated marketing campaigns.Brand Monitoring: Track brand performance and report on campaign effectiveness; conduct market, competitor, and customer insights research to support brand strategy.Administrative Support: Assist with event organization, vendor management, and internal brand communication tasks.Cross-functional Coordination: Collaborate closely with cross-functional teams (Agency, Bancassurance, CX, etc.) to implement projects. 2. Social Media and Digital Marketing: Support the Marketing team in implementing content for FWD’s social media channels (Facebook, TikTok, internal platforms if any).Assist in drafting captions and short content following brand guidelines; check basic formatting, spelling, and visuals before posting.Help track posting schedules and compile simple performance metrics (engagement, reactions).Support administrative and coordination tasks such as preparing documents, checklists, and timelines for marketing activities.Assist in communication and progress updates with external partners such as agencies, production vendorsParticipate in internal training sessions to understand the brand, products, and marketing processes. 3. Customer Experience: Support drafting and reviewing customer communication materials (email, message content, simple announcements, internal CX updates).Assist in coordinating CX initiatives, campaigns, and internal programs to promote customer-centric culture.Support organizing CX-related events, workshops, roadshows, or sharing sessions (planning, materials, coordination).Support preparation of simple presentations, communication decks, and engagement materials.Assist CX team in preparing VOC insights Report for internal CX initiativeProvide general support for ongoing CX projects as assigned. 4. Customer Care: Support execution of care activities for corporate and individual customers..Support Customer Care projects including tracking progress, consolidating information and preparing basic documentation. Collect, consolidate and maintain customer care data; support daily/monthly reports and dashboards. .Support coordination with internal teams and external vendors for customer care activities. Perform additional duties as assigned to support the overall customer experience strategy. - Implement and support daily assigned tasks related to customer care.

About the Role This role is designed for ambitious, ownership-driven individuals who are excited about building and scaling financial products in one of Vietnam’s leading fintech platforms. As a Product Trainee within the Financial Services Business Group, you will contribute across the full product lifecycle, from market research and user insight generation, to partnership management, growth execution, and roadmap planning. The role offers hands-on experience working at the intersection of product strategy, operational excellence, and business growth, making it ideal for candidates who are passionate about fintech and eager to develop well-rounded product management expertise. Key Responsibilities Product Strategy Planning Conduct market and competitor analysis to uncover user needs, identify market gaps, and explore innovation opportunities that inform the product vision, strategy, and roadmap.Conduct user research and analyze user feedback to generate insights and propose continuous improvements that enhance financial products and user experience.Assist in designing growth programs to drive user acquisition, engagement, and retention across the customer lifecycle.Collaborate in transforming business ideas into scalable financial products. Partnership and Growth Execution Manage strategic partnerships and monitor partnership performance, measure key metrics, and implement optimization strategies to maximize value for both MoMo and partners. Coordinate with growth, marketing, and data teams to execute campaigns and initiatives that scale product usage.Analyze user behavior and campaign performance to generate actionable insights and continuous improvements. Project Roadmap Management Help maintain and prioritize the product roadmap by assessing business value and resource needs.Ensure smooth execution of product and growth projects by working closely with cross-functional teams, including product, legal, and risk management, to streamline partnership integration and ensure a seamless user experience.Track timelines, dependencies, and key milestones to ensure timely delivery. Operational Collaboration Work with internal teams and external partners to ensure seamless product operations and issue resolution.Turn day-to-day operational and user challenges into actionable insights that drive product enhancements and boost customer satisfaction.Support implementation of quality checks, process improvements, and operational enhancements.

About the Role This role is designed for high-potential young talents who are passionate about building products, solving user problems, and driving growth through technology and AI. You will have the opportunity to work across product strategy, growth, operations, and cross-functional execution within one of Vietnam’s leading fintech ecosystems. The role combines product thinking, analytical problem solving, and hands-on execution - ideal for candidates who are curious about how digital products scale, how user behaviors evolve, and how AI can transform product and growth operations. You will work closely with Product, Growth, Data, AI/Big Data, Design, Legal, and Risk teams to build impactful user experiences and drive measurable business outcomes. Key Responsibilities Product Strategy Development Conduct market, competitor, and user research to uncover needs, identify gaps, and inform product vision and roadmap;Conduct user research and analyze user voice to generate insights and propose continuous improvements that enhance financial products and user experience;Help prioritize the product roadmap based on business value, resources, and key milestones;Support the end-to-end product development lifecycle — from discovery to launch, performance measurement and optimization and post-launch iteration; Project Roadmap Management Ensure smooth execution of product and growth projects by working closely with cross-functional teams, including tech/ AI big data, design, legal, and risk management, to streamline partnership integration and ensure a seamless user experience;Track timelines, dependencies, and key milestones to ensure timely delivery; Growth Marketing Design and execute growth programs to drive user acquisition, retention, monetization;Drive major marketing campaigns, promotional programs, and new feature launches by collaborating with data, creative teams to deliver integrated plans that scale product usage;Leverage AI tools to accelerate ideation, prototyping, and content variations; Operational Collaboration Work with internal teams and external partners to ensure seamless product operations and issue resolution;Turn day-to-day operational and user challenges into actionable insights that drive product enhancements and boost customer satisfaction service quality.

This job is a repost. Click "Apply" to view the original posting for the latest and most accurate information. Share Knowledge, Empower the World Arches is a global platform for expert knowledge, strategic solutions, and talent, with a particular strength in Asia. We connect people and insights to help organizations make better decisions and drive real impact. At Arches, titles don’t drive us, purpose does. We empower ambitious professionals to grow fast and work globally with the flexibility to thrive in their own way. Since 2019, we’ve grown to become a global knowledge platform connecting 160,000+ experts across industries. With offices in 8 cities and a team of ambitious professionals from 15+ nationalities, we help the world’s top consulting firms, investors, and Fortune 500 companies make smarter decisions. Backed by $6M+ funding and cutting-edge technology, we’re scaling faster than ever and there’s space for bold talent to grow with us. Arches was certified as: Winner of the LinkedIn Impact Awards 2026Great Place to Work® Japan 2026One of Japan’s fastest-growing companies (KUSABI Award 2025) Arches is a global knowledge platform that accelerates businesses by sharing the intangible assets of knowledge and experience from experts around the world. By connecting people and knowledge, we support better decision-making and the creation of true impact for companies. What drives Arches is purpose, not titles. We provide an environment where ambitious individuals can grow globally in their own style.Since our founding in 2019, we have evolved into a global knowledge platform connecting over 160,000 experts across industries. With offices in 8 cities and a team of members from more than 15 nationalities, we support the decision-making of world-class consulting firms, investors, and Fortune 500 companies. Withover $6 million in funding and cutting-edge technology as our foundation, we are growing at an unprecedented pace. Here you will find a field where talented individuals who are not afraid of challenges can grow together. LinkedIn Impact Awards 2026Selected as a "Great Place to Work® Japan 2026 Certified Company"KUSABI Award 2025 Winner — Received the "Business Growth Award" Arches - Career Fair 2026 Thank you for your interest in Arches!! We'd love to stay connected with you. Take a moment to fill out a short form so we can get to know you better and share exciting career opportunities and upcoming activities with you. Excited about any of the opportunities below? Simply apply via the formand indicate your preferred role. Our team will review your application and reach out via email accordingly. We look forward to staying in touch with you! Job Opportunities 1. Client Solutions Intern - View JD As a Client Solutions Intern (Expert Matching Team) , you'll play a crucial role in recruiting the right experts to consult on our clients' projects in the APAC region. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies. 2. Operations Intern (Korean Speaker) - View JD As an Operations Intern (Expert Matching Team) , you will support both recruitment and client-facing tasks in our Korean team. This role offers hands-on experience in expert sourcing, client interaction, and localized recruitment, working closely with the team to ensure smooth coordination with expert partners and clients. 3. Business Development Intern (Sales Activation Department) - View JD As a Business Development Intern (Sales Activation Department) , you'll gain hands-on experience, participate in decision-making processes, and be part of the exciting growth trajectory of a start-up environment. You'll actively contribute to our sales strategy meetings with top executives and assist with expanding our base of Private Equity, Hedge Fund, and Management Consulting firms. 4. Marketing Intern - View JD As a Marketing Intern , you'll assist with key initiatives across campaigns, PR, SEO, and social media. You'll gain hands-on experience in digital marketing, contribute creative ideas, and help strengthen Arches' global presence and community WORK HARD BUT PLAY EVEN HARDER Job Title / Open PositionsFeatured Opportunities for Young Talents at ArchesEmployment formInternshipsalaryNegotiableServiceFloor 3, Vista building - 19-21 Tan Cang, Ward 25, Binh Thanh District, Ho Chi Minh City, VietnamWorking hours8:30 AM to 05:30 PM (one-hour lunch break), from Monday to Friday.

ROLE OVERVIEW This isn't your typical recruitment internship — it sits within our Sales Marketing department.As a Recruitment and Employer Branding Intern , you'll play a key role in connecting Arches with top industry experts for high-impact consulting projects. This position combines hands-on recruitment with light employer branding and outreach support. Your responsibilities will include sourcing and reaching out to expert candidates via LinkedIn, tracking recruitment campaigns, and helping us enhance how we present our brand to professionals across industries. We're looking for someone with strong English and communications skills, research abilities, keen attention to detail, and a proactive, self-starting attitude. RESPONSIBILITIES Recruitment (70%) Enhance and manage the database in the company's Internal System.Identify and shortlist top-notch expert candidates using search tools such as LinkedIn or any other creative search tools.Qualify candidates' profiles to ensure a strong fit for internal and external project requirements from clients.Execute and improve outreach campaigns to attract targeted candidatesMonitor campaign performance and maintain clear records for analysis.Automate routine tasks to make processes more efficient.Interview coordination database management. Data management analysis. Employer Branding (30%) Collaborate with Marketing to increase expert awareness of Arches through targeted engagementBuild trust with experts by supporting branding activities such as polishing our online presence, sharing expert success stories, and maintaining clear, consistent communicationSupport the conversion of expert interest into completed onboardings BENEFITS Compensation Benefits Competitive internship allowance.Potential for full-time employment upon successful completion of the internship.Thrive in a global work culture at our Ho Chi Minh City headquarters, alongside team members from 15 nationalities. Career Growth Rapid career advancement - Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.Build a high-caliber network - Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth. Engagement Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).Flexible work arrangements with a hybrid working mode. Why Arches?Arches is more than just a company; it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force behind this transformation. Join our team of passionate professionals backed by visionary investors and make your mark on the global stage. Job type/Recruiting positionRecruitment Employer Branding InternEmployment formInternSalaryNegotiableServiceFloor 3, Vista building, 19-21 Tan Cang, Ward 25, Binh Thanh, HCMC. Working hours8:30 AM to 05:30 PM (one-hour lunch break), from Monday to Friday.