Cari Lowongan

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sydney NSW, Australia; Docklands VIC, Australia.Minimum qualifications: Bachelor’s degree in Computer Science, AI, Mathematics, a related technical field, or equivalent practical experience. 6 years of experience in software engineering or cloud computing, including 3 years of experience with machine learning systems design and managing the AI model life-cycle. Experience with modern application development and DevOps practices, including CI/CD, containerization (Docker, Kubernetes), and infrastructure-as-code. Experience using frameworks like PyTorch, TensorFlow, or JAX to develop and deploy AI solutions. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Preferred qualifications: 10 years of experience in cloud computing, with a focus on machine learning architecture, software development and model deployment in a customer-facing or consulting role. Experience in architecting and developing software or infrastructure for distributed systems. Experience managing stakeholder expectations and building consensus around AI initiatives. Understanding of the AI/ML landscape, including knowledge of model evaluation frameworks, prompt engineering, and the integration of third-party foundational models. Ability to translate customer requirements into AI roadmaps, defining the technical architecture for fine-tuning, Retrieval-Augmented Generation (RAG), and custom model development. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. In this role, you will lead the design and development of prototypes, demonstrating the power of data, analytics, AI, and software engineering to solve complex business challenges for our customers. You will play a key role in mentoring team members and contributing to the strategic direction of our solution-building efforts.The APAC Google Forge team partners with customers to bring their visions to life. We collaborate closely to understand their challenges and ideas, then design and build practical working solutions using data, analytics, AI, and software engineering. Our goal is to demonstrate how these technologies can work together to achieve business results.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Own the technical relationship with partners, empowering them to drive a successful pilot or proof-of-concept, support partners drive toward customer acceptance of the technical proposal, leading to an agreement, and work with partners during the migration phase to assure they have all the tools necessary to deliver a successful deployment. Build trusted advisory relationships and make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution providing best practice advice to customers to enhance Google Cloud effectiveness. Lead the design, development, and iterative refinement of data-centric and AI-powered solutions on Google Cloud Platform, showcasing the potential of data and AI to address specific business needs. Establish and promote innovative best practices and methodologies for AI-driven solutions, contributing to industry thought leadership through publications, presentations, and community engagement. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

We are looking for a Software Engineering Team Lead to join our technology team and help shape the systems that support our fast-growing e-commerce business. This role is ideal for someone with at least 5 years of software development experience and a strong interest in team leadership, scalable systems, and cloud technologies. Responsibilities: 1. Design and develop internal systems that support business operations and meet employee needs 2. Work closely with business and operations teams to understand requirements, define clear specifications, and ensure smooth project delivery 3. Lead and support a team of engineers, sharing knowledge and promoting best practices in software development 4. Build scalable and reliable solutions using cloud services such as AWS or Google Cloud 5. Monitor system performance, troubleshoot issues, and make improvements as needed 6. Follow development guidelines, ensure testing coverage, and maintain code quality 7. Oversee ongoing system maintenance and optimization to support daily operations Requirements: 1. 5+ years hands-on experience in software development 2. Proficiency in at least one object-oriented programming language such as Java, Python, C++, or C# 3. Experience with cloud platforms like AWS, Google Cloud, or similar 4. Strong communication skills and the ability to collaborate across teams 5. Proven ability to lead or mentor engineers in a team environment 6. Comfortable working in a fast-paced e-commerce setting and open to learning new tools and technologies Technologies we used but are not limited to: 1. Frontend: HTML, JavaScript 2. Backend: Ruby on Rails, Python 3. Database: MySQL 4. Cloud Computing Services: AWS, GCP

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Mumbai, Maharashtra, India.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience in cloud computing, with a focus on machine learning architecture, software development, and model deployment in a customer-facing or consulting role. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Experience in programming/scripting languages such as Python. Experience developing and deploying data solutions. Preferred qualifications: Experience translating ambiguous customer requirements into actionable AI roadmaps, defining the technical architecture for fine-tuning, RAG (Retrieval-Augmented Generation), and custom model development. Experience in architecting and developing software or infrastructure for scalable, distributed systems. Proven track record of managing stakeholder expectations and building consensus around complex AI initiatives, including navigating discussions on model ethics, bias, and return on investment (ROI). Understanding of the AI/ML landscape, including familiarity with model evaluation frameworks, prompt engineering, and the integration of third-party foundational models. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. The APAC Google Forge Team partners with customers to bring their goals to life. We collaborate closely to understand their challenges and ideas, then design and build practical working solutions using data, analytics, AI, and software engineering. Our goal is to demonstrate how these technologies can work together to achieve impactful business results.In this role, you will lead the design and development of cutting-edge prototypes, demonstrating the transformative power of data, analytics, AI, and software engineering to solve complex business challenges for our customers. You will play a key role in mentoring team members and contributing to the strategic direction of our solution-building efforts.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Own the technical relationship with partners, empowering them to drive a successful pilot or proof-of-concept, support partners drive toward customer acceptance of the technical proposal, leading to an agreement, and work with partners during the migration phase to assure they have all the tools necessary to deliver a successful deployment. Build trusted advisory relationships and make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution to customers to optimize Google Cloud effectiveness. Lead the design, development, and iterative refinement of data-centric and AI-powered solutions on Google Cloud Platform (GCP), showcasing the potential of data and AI to address specific business needs. Establish and promote innovative best practices and methodologies for AI-driven solutions, actively contributing to industry thought leadership through publications, presentations, and community engagement. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

（國際級科技集團｜雲端平台核心團隊 × Backend / Cloud System） 公司介紹 我們的客戶為全球知名科技品牌旗下的 雲端與平台事業單位，長期負責企業級與消費性產品背後的雲端服務與核心系統。 相關平台已實際支援多條產品線與國際市場，系統強調 穩定性、安全性與長期可維運性，並持續因應產品規模與使用情境進行架構優化。 團隊屬於集團內部的關鍵技術單位，後端工程師能深度參與 雲端服務設計、核心系統演進與平台化建設，在大型組織中保有清楚的技術角色與發展路徑，適合希望兼顧 穩定度與技術深度 的資深後端人才。 工作內容 參與雲端平台與核心後端系統的設計、開發與維護 開發與優化支援產品與服務的後端 API 與系統模組 與 Cloud / Infra / Product 等團隊協作，解決實際系統與服務層問題 持續改善系統穩定性、效能表現與可維運性 於資深或 Staff 層級，能在專案中擔任技術關鍵角色，參與設計討論與技術決策 使用的技術 Backend Development：Go / Java / Node.js（依團隊與系統） RESTful API、Service-oriented / Platform Architecture Linux Server Environment Database（RDBMS / NoSQL）設計與系統優化 CI/CD、Version Control、Monitoring / Debugging tools 具 Cloud Platform 或大型系統經驗者

Google welcomes people with disabilities.Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 10 years of experience in cloud computing or a technical customer-facing role. 5 years of experience managing a software engineering, forward deployed engineering team, or a similar technical customer-facing team in a cloud computing environment. Experience with Python. Experience in developing AI/Generative AI solutions utilizing AI tools and designing multi-agent workflows and Retrieval-Augmented Generation (RAG) systems. Preferred qualifications: Master's degree in Computer Science, Engineering, or a related technical field. Experience in designing interfaces for AI and agentic systems, prioritizing context engineering, transparency, and explainability to foster user trust. Experience in architecting AI solutions within infrastructures, and ensuring data sovereignty and secure governance. Ability to perform deep discovery interviews to find the business problem and translate hardware/AI constraints for C-suites and technical teams. Ability to design secure, observable multi-agent systems using design patterns (ReAct, self-reflection, etc.), state management, and tool-calling protocols. About the jobAs the Manager of the Forward Deployed Engineering team, you will lead a team of Forward Deployed Engineers who bridge the gap between the AI products and production-grade reality within customers. You are responsible for a team that doesn't just consult, but codes, debug and together deploys bespoke agentic solutions directly within customer environments.In this role, you will provide technical mentorship to the team while balancing alignment with Product, Engineering, and Google Cloud Regional Sales leadership. Your mission is to empower and unblock your team as they resolve production-level obstacles, including data readiness issues, integration complexities, and state-management challenges that hinder AI from achieving enterprise-grade maturity.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Serve as the technical lead, establish code standards, architectural best practices, and benchmarks to elevate engineering excellence across the team. Partner with sales and tech leadership to define requirements for opportunities and deploy specialized experts (MLOps, GenMedia, or Agentic systems) to key accounts. Lead technical hiring for the forward deployed engineering team, evaluate AI/ML, systems engineering, and coding skills to build an excellent engineering team. Identify skill gaps in emerging tech (MCP, tool-calling, and foundation models), and ensure the team maintains subject-matter-expertise in an evolving AI stack. Collaborate with product and engineering teams to resolve blockers and translate field insights into road maps while building internal tools to drive organizational efficiency. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences and web technologies (HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing. Experience with cloud computing and debugging the workload issues across multi-node environments. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. About the jobThe High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP).In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide service to the customers, aiming to anticipate their needs, enhance product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as consultant and subject-matter-expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google welcomes people with disabilities.Minimum qualifications: Bachelor's degree in a technical field or equivalent practical experience. 6 years of experience in a technical pre-sales role with Cloud or Software-as-a-Service (SaaS) providers. Experience in unified communications and collaboration and enterprise productivity solutions, and with identity solutions such as Google Endpoint Management (GEM) software. Experience with scripting for automation, code development and low code/no code solutions. Experience with System Integrators/Service Providers (SIs/CSPs) and Independent Software Vendors (ISVs). Ability to communicate in English and Mandarin fluently to engage with local clients. Preferred qualifications: Experience working in a similar position (e.g., Technical Sales Engineer, Partner Engineer, etc.) in a cloud computing environment or equivalent experience in a customer or partner-facing role, including working as a member of a Professional Services, Solutions Architect or Systems Engineering team. Experience in practice building. Understanding of productivity technologies and how they can integrate with AI, IOT, A/V systems to deliver next-generation user experience. Ability to articulate and present Gen AI, Google AI full stack value to executive audiences CxOs, Line of Business and technology stakeholders, of partners and customers’ organizations. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. In this role, you will empower customers to achieve significant business outcomes and productivity by leveraging Gemini to automate routine tasks and business workflows.You will be driving Agentic Workplace Transformation by helping customers move beyond simple task acceleration to automating complex, multi-step workflows across their entire organization. You will demonstrate how the unified platform of Google Workspace and Gemini Enterprise breaks down context silos, allowing humans and AI agents to collaborate with shared enterprise-wide context grounded in the organization's data. You will advise customers on deploying and governing a team of AI agents, built by Google, partners, or the customers themselves, to ensure high-value automation at an organizational scale while maintaining enterprise-grade security and compliance.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Drive customer technical engagements to address customer requirements and secure technical wins. Educate customers on the power of Google Workspace and Gemini Enterprise, enabling them to drive technical innovation. Help customers to develop AI practice with technology goals for creating and building solutions to elevate customer productivity. Work with customers, understanding their requirements and pain points. Develop solutions and develop proof-of-concepts (POCs). Advise on integration strategies, enterprise architectures, platforms and application infrastructure to implement a complete solution, providing best practice advice to customers. Act as a technical advocate within Google for Google Workspace technology partners and provide feedback from the field to Google Engineering teams on Google Workspace technologies. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences, and with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Experience with one or more of the following solutions: system virtualization, on-premise or hybrid cloud computing. About the jobThe High Touch Support team focuses on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences and web technologies (HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing. Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. About the jobThe High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences, and with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Experience with one or more of the following solutions: system virtualization, on-premise or hybrid cloud computing. About the jobThe High Touch Support team focuses on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.