Cake Job Search

Advanced filters
Off
學籽正在尋找對教育有熱忱的課程內容與行銷企劃,與我們一起推廣獨特的生活風格與美學。我們成立於 2020 年,專注於生活風格、美學與文化推廣、多元知識普及的線上教育品牌。課程中我們曾匯聚米其林主廚、世界麵包冠軍、金馬影展「金馬電影大師」等業界頂尖專家,陪伴著數萬名學員探索知識,啟發對生活的美好想像。在學籽團隊的工作中,你將有機會幫助來自各領域的職人、專家與大師,推廣他們熱愛的志業與相應而生的理念;並將講師畢生成果梳理為系統性的線上課程,讓來自不同城市、背景、身份的學員都能夠獲得完整的專業知識,開啟新的人生階段。我們對於課程製作有著高品質的要求,你將會是一位「知識轉譯與表達」的專家,將艱深專業、抽象概念的知識,轉化成容易吸收、兼具娛樂性與陪伴感的線上課程,並與各部門共同協作打造出一堂令人喜愛又優質的課程,如果這是你想成為的角色,非常歡迎也期待你加入學籽團隊! 【工作內容】1.課程設計與內容開發 - 協助部分課程業務開發 - 判斷內容市場定位,深化課程內涵。 - 執行課程主題研究,進行問卷調查、使用者訪談等。 - 與講師合作編寫教學規劃,進行優秀的資訊轉譯,讓無基礎學員能夠妥善理解內容。- 課程產品頁內容規劃與文案撰寫 - 與設計師配合監製產品頁面 2.課程拍攝與影音內容製作-課程拍攝前期規劃- 拍攝現場與攝影師配合執行- 課程影片編輯與校訂 3.行銷與推廣 - 課程行銷企劃與推廣 【公司地址】 台北市大同區承德路三段287-2號(圓山捷運站走路 5 分鐘) 【薪資範圍】36,000 - 70,000 / 月(可依能力面議往上調整) ✔️ 推薦獎金 如果推薦朋友錄取並通過三個月試用期,將給予 10,000元 獎金
文案撰寫與編輯
專案管理及執行
企劃撰寫
36K ~ 70K TWD / month
No requirement for relevant working experience
No management responsibility
About the Job:At Titansoft, you’ll build engaging entertainment platform and digital services with plan, design, UX and dev teams together. Use your writing skills to shape an intuitive and delightful product experience for users. Help them understand, navigate, achieve goals and come back for more. Join us if you have a passion for storytelling and want to make a career out of it!【Job Responsibilities】1. Content Creation Management:.Utilize editorial guidelines to write and manage web content, including UI/UX texts, notifications, error messages, FAQs, onboarding flows, and more..Handle content creation and updates on CMS platforms, utilizing development tools as necessary.2. Copywriting Localization:.Develop compelling promotions and advertising copy..Manage multilingual content, overseeing the translation process from English to Other languages and vice versa..Execute product localisation strategies to cater to different market needs.3. SEO Analytics:.Write SEO-optimized content to enhance online visibility..Use data and research to evaluate and improve content effectiveness.4. Collaboration Strategy:.Work closely with development teams, product owners, UX researchers, and designers to establish best practices for product improvement..Partner with marketing and customer service teams to ensure cohesive user experiences..Contribute to the creation and maintenance of writing guidelines aligned with the company’s brand voice.5. Project Management:.Effectively manage multiple projects and deadlines, ensuring timely delivery of quality content..Stay well-informed about the product area to align content recommendations with product goals【Job Specification】[Qualification (eg: portfolio, project related)].Proficiency in Thai or Vietnamese or Burmese..Ability to communicate effectively in English and Mandarin.[Skills].Excel.PowerPoint.Word
35K ~ 61K TWD / month
No requirement for relevant working experience
No management responsibility
The Content Creation Staff is responsible for the hands-on execution of social mediaand content strategies. Your role is to produce high-impact visuals and copy that enhance brand presence, driveaudience engagement, and support the overall marketing objectives across our digital platforms. Responsibilities: Strategy Content Execution: Assist in researching current benchmark trends to develop social media strategies. Create engaging content (writing and editing) and coordinate with the creative team to ensure all assets align with the brand's vision. Community Growth Maintenance: Interact with the brand's online community by responding to comments and managing effective moderation. Implement work plans designed to increase follower growth and expand our reach. Performance Optimization: Assist in developing and maintaining the content calendar to ensure a consistent posting schedule. Track data and adjust content approaches to help improve key performance indicators (KPIs). Trend Monitoring: Stay up-to-date with the latest social media analysis trends and viral content formats. Participate in bi-weekly and monthly campaign reviews to provide insights for content optimization. Reporting Documentation: Analyze social data and metrics to capture best practices. Help prepare regular reports on social media performance and provide recommendations for continuous improvement. Ideal Candidate Profile: Bachelor's Degree in Marketing, Communications, or any related fields (Fresh Graduates are very welcome to apply!). Good understanding of social media platforms (specifically Instagram and TikTok), content production workflows, and consumer behavior trends. Good command of content creation tools, including basic photo/video editing and social media analytics, to monitor content impact. Strong creative thinking with a "detective" mindset to spot emerging trends and translate them into engaging brand content. High attention to detail and comfortable working with a variety of content formats while maintaining a strong sense of urgency and quality focus.
No requirement for relevant working experience
No management responsibility
Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience in content strategy, digital merchandising, or product content. Experience in AI tooling and workflow automation (e.g., NotebookLM, RAG systems, or proprietary enterprise AI content engines). Experience with AI evaluations tuning tone, style, and brand voice through iterative prompt refinement. Experience with the mobile app ecosystem (e.g., non-gaming apps) and consumer app trends. Preferred qualifications: Experience with short-form video content, emerging video formats, and digital media production. Experience with interpreting data, running content experiments, and iterating to maximize reach, clarity, and conversion. Excellent Search Engine Optimization (SEO) and growth identification skills, with the knowledge of how content drives traffic. About the jobGoogle Play is providing the apps that people use to live, work, and connect every day. The team provides the users with curated content and recommendations on the Play store to help solve problems, edit photos, track fitness, or even track birds in their local community. The team is leading the future of app discovery by leveraging AI tools, and generating personalized content for users.The Apps Go-to-Market (GTM) team impacts users every day by creating content that is informative and engaging for the audience. In this role, you will drive the overall content strategy for multiple Play-created content work-streams. You will be responsible for writing the rules for how AI creates content. You will own the back-end content infrastructure of the proprietary content tools, creating the system prompts, tone guidelines, and evaluation frameworks that power the entire experience. You will guide a team of content specialists and operational leads, orchestrate trending features, and ensure the Play organization adopts the AI tooling.Responsibilities Manage back-end AI content systems. Define and iterate system prompts, evaluation criteria, and guidelines to ensure all outputs meet Google’s quality standards. Drive annual strategy and performance goals, aligning content velocity with growth and business goals. Partner with product, engineering, and user experience to deliver user-centered content experiences. Lead AI training and prompt iteration. Collaborate with multi-format leads to prototype and launch AI-motivated content formats. Collaborate with regional leads to secure premium features. Orchestrate placement for trending content and oversee merchandising across the Play Store. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Negotiable
No requirement for relevant working experience
Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google’s sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in business development, partnerships, management consulting, or investment banking. Experience working with C-level executives and cross-functionally across all levels of management. Experience managing agreements or partnerships. Preferred qualifications: 8 years of experience in business development, partnerships, sales, content, news/media, influencer marketing, e-commerce/retail, apps, management consulting or technology industries, with a partner-facing focus. Experience in constructing business plans, business projections and planning resources. Experience with writing business proposals and presenting at large-scale events. Experience managing complex, end-to-end partnerships. Excellent consultation and problem-solving skills regarding contractual, technical and financial issues. About the jobGoogle's line of products and services to our clients never stops growing. The Partnerships Development team is responsible for seeking and exploring new opportunities with Google's partners. Equipped with your business acumen and extensive product knowledge, you are right on the front line of interacting with our partners, and helping them find ways to grow using Google's newest product offerings. Your knowledge of relevant verticals and relationships with key industry players will help shape our great applications and content for products such as YouTube, Google TV and Commerce. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Responsibilities Manage and strengthen strategic partnerships with creators/partners as well as develop new partnership opportunities. Help creators/partners understand and adopt YouTube products/features to grow their channels and audience. Analyze and track key metrics to identify trends and highlight issues. Resolve business issues with creators/partners in a timely and effective manner. Implement projects and other initiatives and share best practices with peers. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Negotiable
No requirement for relevant working experience
Lên kế hoạch nội dung theo Tuần/ Tháng/ Quý trên kênh Tiktok.Lãnh đạo và điều phối team Content Creator TikTok, bao gồm lập kế hoạch, phân công nhiệm vụ, và giám sát chất lượng nội dung.Đào tạo, hướng dẫn team trong việc phát triển ý tưởng, kỹ năng sáng tạo và xử lý video.Định hướng chiến lược và xu hướng nội dung trên TikTok phù hợp với thương hiệu và mục tiêu kinh doanh.Xây dựng kế hoạch nội dung hàng Tuần/ Tháng, đảm bảo tính nhất quán và hấp dẫn.Phối hợp cùng team để thực hiện các video từ khâu lên kịch bản, quay dựng đến đăng tải.Đảm bảo các nội dung đạt tiêu chuẩn về chất lượng và đúng tiến độ.Theo dõi và phân tích hiệu quả các video (views, likes, shares, comments), đề xuất cải tiến nội dung.Tăng trưởng follower, tăng mức độ nhận diện thương hiệu qua TikTok.Theo dõi các trend mới nhất trên TikTok và các nền tảng khác, áp dụng linh hoạt vào chiến lược nội dung.Báo cáo hiệu quả công việc của team và hiệu quả nội dung hàng Tuần/ Tháng cho cấp trên.Đánh giá và đề xuất hướng cải thiện công việc của team.Địa điểm làm việc: 78/4 Đường số 1, Khu tái định cư Lý Chiêu Hoàng, Phường An Lạc, Quận Bình Tân.
Content Writing
Content Marketing
Content Creation
12M ~ 20M VND / month
1 years of experience required
No management responsibility
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.
Negotiable
No requirement for relevant working experience
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.
Negotiable
No requirement for relevant working experience
Minimum qualifications: Bachelor's degree in Computer Science, Network Engineering, a related field, or equivalent practical experience. 6 years of experience with network engineering. Preferred qualifications: Experience with scripting language (e.g., Python), Data Structures and Algorithm. Experience with working in a customer-facing role at an Internet Service Provider (ISP), carrier, content network, or Content Delivery Network (CDN). Experiences of cloud networking (Virtual Private Cloud (VPC), security group, access list, stateful/stateless firewall, etc.), with the knowledge of network operations. Knowledge of Software-Defined Networking (SDN), including the differences between control plane, data plane, and management plane. Excellent organizational, multi-tasking, and prioritization skills, with the knowledge of cloud computing, Linux server environments, network design and deployment, managing infrastructure. About the jobIn this role, you will work with Google Cloud customers providing operational support for networking infrastructure critical to their business. You will provide technical expertise to resolve customer reachability and performance issues, across a networking environment. You will learn about Google Cloud services and how they interact with the network with the goal of timely issue resolution. You will have experience with enterprise network engineering, understanding of how to manage technical issue resolution, including interfacing with third-party network vendors. You will help to automate and improve break/fix and provisioning processes, including writing playbooks, delivering training, and writing scripts. You will have knowledge of network operations, internet service providers and carrier landscape, debugging physical infrastructure, and router/switch/firewall configuration. You will know how to navigate ambiguity.Responsibilities Provide operational support for Google Cloud Platform (GCP) customers and peers. Help customers to resolve issues with network services, and assist with troubleshooting issues with connectivity and performance. Validate and test customer configurations in an interoperability lab environment. Write workflow automation to improve the customer experience. Lead improvements in documentation, playbooks, and training for support organizations and Network Operations Centers (NOCs). Drive process improvements and automate turn-up and service delivery. Participate in on-call rotation for escalated issues. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Negotiable
No requirement for relevant working experience
Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in journalism, public relations, internal or executive communications, or a related field. 4 years of experience in a people management, supervision, or team leadership role. Preferred qualifications: 10 years of experience in a relevant field such as escalation management, crisis response, risk mitigation, or social media communications. Experience in people management or demonstrated experience leading project teams. Experience managing external communications, preferably on social media, with a strong editorial point of view for brand voice and tone. Excellent written and verbal communication skills, with experience writing executive-level communications and interfacing with Director-level and above stakeholders. About the jobYouTube’s Scaled Comms and Escalation team works 24/7 at the forefront of YouTube’s engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling support. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues. This role requires participating and supervising staff in an on-call program. The role requires on-call work, including working weekends, holidays, and overnight shifts on a rotational basis.Responsibilities Identify gaps in editorial and content deliverables and provide recommended solutions to proactively mitigate future risks across both social channels and direct user outreach. Help the team navigate through the implications of high-priority incidents, guiding the content strategy for both public-facing social media responses and direct user de-escalation. Develop rich relationships and partner with critical internal stakeholders, including Trust and Safety, Legal, Product, Engineering, and PR, to align on content development work and ensure the integration of team activities. Establish, monitor, and report on key performance indicators (KPIs) for escalation resolution time, quality, and user satisfaction, driving data-driven improvements across your hybrid team. Provide succinct, accurate, and timely updates to executive leadership on critical escalations, content strategy, and operational performance. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Negotiable
No requirement for relevant working experience

Cake Job Search

Join Cake now! Search tens of thousands of job listings to find your perfect job.