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有別於前期提供留學、遊學顧問的角色，美國求職顧問主要協助『已在赴美就讀大學/研究所的留學生』，提供專業諮詢服務之於美國簽證限制、在校規劃、求職策略、履歷技巧以及面試準備等。主要職責: 客戶服務與運營 (50%)：根據客戶需求提供專業的美國求職建議服務以及未來待辦事項、時程規劃等，管理客戶關係，並追蹤交付成果與時間表。優化內部流程提高效率。業務發展與成長 (50%)：建立與組織、大學及業界專業人士的戰略合作夥伴關係，管理社交媒體帳號，並辨別新的業務開發機會以協助公司擴展。 為何加入: 彈性工作時間與遠程工作環境。高度自主與專案擁有權。

Job Overview:Cymetrics specializes in delivering a comprehensive cybersecurity assessment SaaS platform. Team members are experts in cybersecurity risk management and penetration testing, with extensive experience at Big Four consulting firms, Taiwan's leading cybersecurity service providers, and renowned international brands. We actively participate in global CTF competitions, achieving a top-three global ranking and 1st place in the prestigious 2024 HITCON CYBER RANGE blue team competition. Our clients span diverse industries such as government, finance, manufacturing, high-tech, and e-commerce. Our team has also helped secure ISO 27001 and ISO 27017 certifications for the group and developed platforms for AI cybersecurity and Large Language Model (LLM) validation, addressing AI vulnerabilities and ensuring compliance with Responsible AI standards. With innovation, professionalism, and collaboration at our core, we deliver efficient and cutting-edge cybersecurity solutions. Cymetrics 專注於提供全面的資安評估 SaaS 平台。團隊成員均擁有資安風險管理和滲透測試的專業知識，並具有在四大管理顧問公司、台灣領導資安服務商及知名品牌原廠的豐富經驗。團隊積極參與國際 CTF 競賽，並取得全球第三名及 2024 年 HITCON CYBER RANGE 知名藍隊競賽第一名的佳績。我們的客戶涵蓋政府、金融、製造業、高科技及電子商務等多元產業。團隊亦協助集團獲得 ISO 27001 與 ISO 27017 認證，並開發 AI 資安與大語言模型（LLM）驗證平台，以評估 AI 模型漏洞並確保符合負責任 AI 標準。我們團隊以創新、專業和協作為核心價值，致力於提供高效且先進的資安解決方案。 You will play a pivotal role in driving team growth and achieving business success. This position is ideal for individuals with a strong entrepreneurial mindset, capable of independently managing partnerships and client relationships while significantly contributing to the company's revenue.你將在推動團隊成長和實現業務成功方面發揮關鍵作用。此職位適合具有強烈創業精神的個人，能夠獨立管理合作夥伴與客戶關係，並在提升公司營收上做出重大貢獻。 Know more about Cymetrics: https://cymetrics.io/zh-tw/Cymetrics TechBlog: https://tech-blog.cymetrics.io/- How to apply Please apply for this position through 👉https://grnh.se/b6d318424us It will help us process your applications faster! - Responsibilities: Team Growth and Business Development 團隊成長與業務發展: Develop and implement strategies to expand the team's capabilities and expertise. 制定並實施策略以提升團隊能力和專業知識。 Drive revenue growth through proactive engagement with clients and partners. 通過積極與客戶和合作夥伴互動，推動收入增長。 Identify and capitalize on new business opportunities to support the company’s expansion. 發掘並抓住新商機，支持公司的業務拓展。 Partner and Client Management 合作夥伴與客戶管理: Independently manage relationships with partners and clients, ensuring high satisfaction and loyalty. 獨立管理合作夥伴與客戶關係，確保高滿意度和忠誠度。 Address inquiries, resolve concerns, and act as a trusted advisor to clients. 處理客戶問題，解決關切，成為值得信賴的顧問。 Identify and execute upselling and cross-selling opportunities to maximize account potential. 發掘並執行升級銷售與交叉銷售機會，充分挖掘客戶潛力。 Sales Operations and Strategic Planning 銷售運營與策略規劃: Oversee the end-to-end sales process, including lead generation, contract negotiation, and deal closure. 負責從頭到尾的銷售流程，包括潛在客戶開發、合同談判和交易完成。 Utilize CRM tools to maintain accurate records of customer and partner information, sales leads, and progress. 使用CRM工具維護客戶與合作夥伴信息、銷售線索和進展的準確記錄。 Coordinate with internal teams to ensure seamless execution of sales strategies and client deliverables. 與內部團隊協調，確保銷售策略與客戶需求的順利執行。 Collaboration and Cross-Functional Support 跨部門協作與支持: Partner with marketing and technical teams to design impactful sales materials and proposals. 與市場和技術團隊合作，設計有影響力的銷售資料和提案。 Represent the company at industry events, webinars, and conferences to showcase Cymetrics’ solutions. 代表公司參加行業活動、網絡研討會和會議，展示Cymetrics的解決方案。 Provide actionable feedback to improve processes and strategies, ensuring alignment with market trends and client needs. 提供可行的反饋以改進流程和策略，確保與市場趨勢和客戶需求一致。

【About SHOPLINE】 SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing commerce. 【What you will be doing】 - Design and apply the protocol to provide excellent onboarding experience for new clients - Maintain growth of assigned clients and develop effective client retention strategies - Manage a team of merchant success staff to deliver quality customer services support - Build up the account management team and sustain solid business relationships with key accounts and with people at all levels - Collect feedback on SHOPLINE’s core product from accounts, while understanding the reasons and use cases of every feedback - Liaise with internal departments on product promotion/marketing activities - Lead and perform ad-hoc projects as assigned by the Management - Answer incoming questions via live chat, email and phone calls, handle customer enquiries - Be a strong advocate for our brand and product, interact and build a community of loyal customers【Who we are looking for】 - Degree Holder or equivalent - At least 3 years of Customer Service/Account Management experiences - Knowledge of e-commerce and startup culture - 100% customer-focused attitude - Self-starter and good team player - Excellent internal/external communication skills - Demonstrate excellent business judgment - Comfortable with uncertainty and situations where there is no “right answer” - Strong ability to think in others’ point of view - Courageous to stand out and speak out for your thoughts - Strong time management and expectation management skills - Fluent in Japanese in verbal and written, and business level Chinese or English is required 【It'd be plus if you have】 - E-commerce marketing experiences - Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel, AdWords, etc - Project and account management skills - Sales skills and mindset - Experience in any customer facing role or at E-commerce platforms is preferred - Adapt to CRM tools i.e. Salesforce, Intercom and Zendesk - Immediate available is preferred

About BTSE: 彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams. About the Opportunity: At Payment Team, we are redefining the future of payments. With over three years of experience connecting fiat to fiat payment processors, we have established ourselves as a trusted leader in payment aggregation. Our mission goes beyond providing secure and stable payment services; we’re also committed to delivering innovative on/off-ramp solutions that bridge traditional and digital payment ecosystems. At BTSE Payment Solutions, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and define the future of digital finance. Just like Lego blocks, what our customers build with Payment Solutions is much more than the sum of its parts. No team knows this better than our Account Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product. As an Account Sales on the Payment team, you will work closely with our largest clients. Each client has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with traders.Responsibilities:As an Account Sales, you’ll be the point-person responsible for a portfolio of our largest strategic customers. Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to leverage the Payment Solutions best Evangelize new enterprise products for the customer, helping them to deepen and expand their usage of our Payment Solutions Use your deep Payment Solutions product knowledge to onboard and lead new enterprise customers to value Simultaneously manage multiple customers who are at different points on the customer lifecycle Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Payment Solutions proficiency Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insightsRequirements:You have a minimum of 1+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company. Interest in Crypto/Web3 is a must, experience in centralized exchange business a plus. You have a track record of delivering value to complex customers with large employee bases You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers You execute with excellence and have a deep track record of creating a significant impact for your customers You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what” Strong strategic thinking and analytical reasoning. Hubspot, salesforce, or other CRM experience preferred. Exceptional communication skills and ability to think critically about data requests across the entire organization.Perks BenefitsCompetitive total compensation package Various team-building programs and company events Comprehensive healthcare schemes for employees and dependants And many more! Apply and let us tell you more!#LI-JY1