Cake Job Search

Ensure the User Journey meets or exceeds user expectations across services by monitoring service performance against defined benchmarks.Mô tả công việcUser Journey ManagementDevelop and manage the User Experience Journey to track service performance, identify pain points, and uncover opportunities for improvement.Experience Monitoring and ImprovementMonitor and analyze customer experience metrics, translating them into in-depth insights to provide practical and actionable recommendations.Define and track service performance metrics to proactively detect and address potential service gaps.Continuous Improvement InitiativesIdentify and address root causes of issues across touchpoints in a timely manner to enhance customer satisfaction.Drive improvement initiatives to resolve user pain points and service performance gaps, ensuring a seamless user experience.Stakeholder CollaborationCollaborate with stakeholders to gain a deep understanding of operational processes.Guide the team in effective issue resolution and handling escalations to improve overall customer experience.Yêu cầu công việcAt least 3 years of experience in the customer experience field.Strong skills in customer journey mapping and data analytics to define customer experience and service performance metrics.Logical and structured thinking with strong attention to detail.Excellent problem-solving skills and a passion for root cause analysis to connect the dots.Willing to explore new standards and global best practices to optimize solutions.Experience or knowledge in process design and/or project management/or Business Analyst (BA)/or Product Owner (PO) is a plus.Thrives in a fast-paced environment and is eager to learn and adapt.Passionate about enhancing customer satisfaction and experience every day.

As a Customer Experience Lead, your primary responsibility is to ensure that users' interactions with our products and services meet and exceed their expectations across various touchpoints. You will play a crucial role in enhancing overall user satisfaction by monitoring and managing the user journey, identifying pain points, and implementing improvements. Your focus will extend to both the qualitative and quantitative aspects of customer experience, translating metrics into actionable insights. This role requires a keen eye for detail, excellent analytical skills, and a proactive approach to identifying and addressing potential challenges in the customer journey. Success in this position will contribute significantly to building a positive brand image and fostering long-term customer relationships.Mô tả công việcUser Journey Management:Oversee the entire user journey to ensure a seamless and positive experience across all touchpoints.Align services performance with defined standards and user expectations.Experience Monitoring and Improvement:Develop and manage a robust User Experience Journey to track user satisfaction, identify pain points, and pinpoint opportunities for enhancement.Utilize customer experience metrics to derive in-depth insights, offering practical and actionable recommendations for improvement.Performance Metrics Definition and Monitoring:Define and monitor key performance metrics related to services to proactively identify and address potential gaps.Translate performance metrics into meaningful insights to drive strategic decisions.Continuous Improvement Initiatives:Drive improvement initiatives to resolve user pain points and address services performance gaps.Collaborate with cross-functional teams to implement changes that positively impact the overall customer experience.Stakeholder Collaboration:Collaborate with various stakeholders to gain a deep understanding of operational processes.Investigate problem areas within processes and recommend transformational solutions to enhance the customer experience.Project management:Assist the Customer Experience Management Team in implementing improvement projects related to customer operations.Contribute to the development and execution of strategies that elevate customer satisfaction and loyalty.Yêu cầu công việcAt least 5 years of experience in the customer experience field.Strong skills in customer journey mapping and data analytics to define customer experience and service performance metrics.Logical and structured thinking with strong attention to detail.Excellent problem-solving skills and a passion for root cause analysis to connect the dots.Willing to explore new standards and global best practices to optimize solutions.Experience or knowledge in process design and/or project management/or Business Analyst (BA)/or Product Owner (PO) is a plus.Thrives in a fast-paced environment and is eager to learn and adapt.Passionate about enhancing customer satisfaction and experience every day.

The Business Analyst will be part of Customer Experience Excellence team, and work to supplement the analytics and visualization contributions towards the data-driven decisions at MoMo. This candidate should enjoy managing high volumes of customer operational data and be comfortable providing analyses and insights. They will have the opportunity to directly influence the products and development of the company, and their conclusions will have a wide-ranging impact on the customer experience decisions of the business.Mô tả công việcExperience Monitoring and Improvement:Building, developing, and maintaining automated dashboards to monitor performance metricsMonitoring data quality to ensure data sources are reliable and relevant for the team’s purposesAnalyzing complex data to drive insightful findings and translating them into meaningful, actionablerecommendations for our stakeholdersDesigning and implementing solutions and best-practices, with automation and scalability in mind, to empowerend-users to become self-reliantCollaborating with internal team to consolidate requirements, understand business needs, and deliver projects in a timely mannerAd-hoc Reporting Data Analysis duties or other responsibilities as requireProject management:Assist the Customer Experience Management Team in implementing improvement projects related to customer operations.Contribute to the development and execution of strategies that elevate customer satisfaction and loyalty.Yêu cầu công việcAt least 2-3 years of experience in the customer experience field.Excellent analytical skills and problem-solving aptitudeAbility to collect, organize, and analyze significant amounts of data with high attention to detailAbility to visualize findings, create meaningful insights, and arrive at actionable recommendationsStrong spoken and written communication skills to collaborate with team members and to explain findings clearly to internal team as well as stakeholdersExperience writing complex queries in SQL or other SQL-based languagesWork proactively with key business partners to closely monitor risks and opportunities and identify improvement opportunitiesSense of ownership, a growth mindset, and the ability to recommend solutions which are scalableSelf-learner and quick to adopt new knowledge and technical skillsEffectively collaborate within a team as well as work independentlyDesirable:Experience with BI/analytics/statistics tools and languages (Google BigQuery, Google Data Studio, R, Python, etc.)Solid technical/functional knowledge in statistics

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade. The AI4BI team serves as the central intelligence hub within the Corporate Planning Organization (CPO). Our mission is to empower business users with AI-driven solutions that enhance customer satisfaction and streamline operational efficiency. We work closely with stakeholders who blend deep domain expertise in areas like demand and capacity planning with strong analytical capabilities.As an AI Engineer in the Product Innovation department, you will collaborate closely with product managers, designers, and internal business users to prototype and integrate new features into products. You are self-motivated and naturally curious, driven to innovate and deliver impactful results. Responsibilities: 1. Drive Innovation and Impact: Pioneer novel AI/ML solutions from initial concept to functional prototype. Shape the future of our internal product with your discoveries.2. Collaborate with Business Users: Work closely with internal stakeholders to understand needs and translate them into actionable AI-driven solutions that create measurable value.3. Apply Smart AI Techniques: Choose and implement the appropriate methods—classic machine learning, deep learning, or generative AI—to effectively solve diverse problems.4. Partner Across Teams and Geographies: Collaborate with cross-functional, global teams including AI researchers, engineers, and domain experts to integrate AI into production systems.5. Share Knowledge and Stay Current: Communicate insights through data storytelling, mentor colleagues, and proactively adopt emerging AI/ML trends to continuously improve solutions.

Job Overview: As a Sales Assistant you will support the sales team in driving growth by providing exceptional service to potential and existing clients. You will assist with sales activities, manage administrative tasks, and ensure the smooth operation of the sales process. Job Responsibilities: 1. Customer Engagement: Assist in responding to client inquiries.Provide clients with product information, demonstrations, and case studies.Follow up with potential leads generated by the sales team or marketing campaigns. 2. Sales Support: Assist in the preparation of sales proposals, quotes, and contracts.Support the sales team in achieving targets by identifying upsell and cross-sell opportunities.Coordinate product demonstrations and webinars for prospective clients. 3. Product Knowledge: Maintain a deep understanding of our RPA software products, including features, benefits, and competitive advantages.Stay updated on industry trends, new features, and enhancements in RPA technologies.Communicate product updates and relevant information to clients and the sales team. 4. Administrative Tasks: Manage and update the customer relationship management (CRM) system with accurate client information and sales activities.Prepare regular sales reports, track KPIs, and provide insights to the sales manager. 5. Client Relationship Management: Assist in managing and nurturing relationships with existing clients to ensure customer satisfaction and retention.Address client concerns or escalate issues to the appropriate team member for resolution.Participate in post-sale follow-ups to ensure successful product implementation and client satisfaction. 6. Team Collaboration: Work closely with the sales team, marketing department, and technical support to ensure a seamless sales process.Support colleagues during peak times or when additional help is needed.Participate in sales meetings, training sessions, and strategy discussions.

Sales Job Description: Job Summary: We are seeking a motivated and results-driven Sales to join our dynamic sales team. The Sales will be responsible for generating new leads, establishing and maintaining customer relationships, and achieving sales targets. This role requires excellent communication skills, a strong customer focus, and the ability to work in a fast-paced, competitive environment. Responsibilities: Prospect and identify new sales opportunities through various channels such as cold calling, networking, and referrals.Conduct product presentations and demonstrations to potential customers.Build and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.Negotiate and close sales deals to achieve or exceed sales targets.Provide accurate and timely sales forecasts and reports to management.Stay informed about industry trends, market conditions, and competitor activities.Collaborate with cross-functional teams to ensure customer needs are met and customer satisfaction is maintained.Continuously update knowledge of products, services, and industry developments.Attend industry events, trade shows, and conferences to expand network and generate leads.Follow up on sales leads and inquiries in a timely and professional manner.Be familiar with the company's products and introduce the company's products according to the industry characteristics and needs of customers.

Sales Job Description: Job Summary: We are seeking a motivated and results-driven Sales to join our dynamic sales team. The Sales will be responsible for generating new leads, establishing and maintaining customer relationships, and achieving sales targets. This role requires excellent communication skills, a strong customer focus, and the ability to work in a fast-paced, competitive environment. Responsibilities: Prospect and identify new sales opportunities through various channels such as cold calling, networking, and referrals.Conduct product presentations and demonstrations to potential customers.Build and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.Negotiate and close sales deals to achieve or exceed sales targets.Provide accurate and timely sales forecasts and reports to management.Stay informed about industry trends, market conditions, and competitor activities.Collaborate with cross-functional teams to ensure customer needs are met and customer satisfaction is maintained.Continuously update knowledge of products, services, and industry developments.Attend industry events, trade shows, and conferences to expand network and generate leads.Follow up on sales leads and inquiries in a timely and professional manner.Be familiar with the company's products and introduce the company's products according to the industry characteristics and needs of customers.

Responsibilities- Collaborate closely with the leadership team to clarify business strategies and translate them into actionable product directions and long-term roadmaps.- Identify core problems, form product hypotheses, design MVP experiments, and define success metrics.- Analyze market trends, competitive landscape, and the needs of the POS / FB / retail ecosystem to develop differentiated product strategies.- Leverage usage data and Voice of Customer (VOC) insights to plan and prioritize the product backlog; write user flows, user stories, and acceptance criteria.- Oversee multiple product modules simultaneously (e.g., POS front office, back-office management, inventory, membership/loyalty, reporting, payments integrations).- Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, and Implementation teams to ensure smooth delivery and minimize execution risks.- Establish and track product KPIs; work with Operations and Customer Success teams to improve adoption, retention, customer satisfaction, and system performance.- Support enterprise clients by evaluating project requirements and defining the balance between custom development and standardized product features.Required Qualifications- Strong ability to quickly narrow down problem spaces, identify root causes, and define clear product goals.- Excellent verbal and written communication skills; capable of aligning diverse stakeholders (engineering, business teams, leadership, customers).- Solid knowledge of Agile/Scrum methodologies with demonstrated experience driving iterative improvements.- Proven experience owning product planning, feature design, and end-to-end release cycles.- Understanding of data flows, system architecture, and engineering logic (coding is not required, but you should communicate effectively with technical teams).- Skilled in coordinating cross-functional projects and managing risks.

As a Mobile Software Engineer, you will build and maintain a core MoMo App with millions of daily active users;You will work cross-functionally with other engineering teams to identify customer needs, and ship high-quality new features through fast iterations;This is an opportunity to learn the full life cycle of Fintech mobile applications.Mô tả công việcPart of a Mobile Platform team, developing new features for the all-in-one MoMo super app;Strive for performance optimization and maximize customer satisfaction;Stay on top of industry trends, and evaluate new solutions to address our unique and fast-growing business needs;Collaborate with global development teams, and deliver customized solutions targeting international users while maintaining consistency with the overall architecture.Yêu cầu công việcBachelor's Degree in Software Engineering, Information Technology or relevant;3+ years of experience working as Mobile Engineer, strong iOSExperience in either Native iOS/Android development, or cross-platform solutions like ReactNative/Flutter/Kotlin;Fluent with at least one of the following languages: Objective-C/Swift/Java/Kotlin;Understanding of common data structures and algorithms;Passionate about mobile technology and building applications for a large user base.

IntroductionAccount Manager for EUV business operations within TSMC GBM teamJob MissionEUV business operation to support the ever growing EUV businessJob DescriptionAccount manager for business operations to support the ever growing EUV business.Core jobs including 1) demand consolidation and coordinating internal parties, 2) Business operations including upgrade planning, final payment collection, business escalations, etc, 3) working with BDM to develop commercial strategies for new EUV options, 4) Support GBM for new VPA.Business goals and strategy : Looks for ways to develop strategies to meet ASML business goals on EUV products. Helps to develop clear goals and success factors directly linked to the achievement long term and short term of Global Account business strategies. Take clear accountabilities by providing appropriate guidance.This is accomplished by creating strong interface between multiple levels of the customer and ASML including sales/BDM, engineering, purchasing, planning, RD, management , operations, accounting, finance, business lines and marketing, deal structuring team, legal/contract, etc. Conveys a strong understanding of customer’s expectation; recognizes the business linkages and strategies with present and future customers’ needs effectively to ensure customer satisfaction and account profitability.Education : Master degreeExperience : 10-15 years working experience. Knowledge and experience in semiconductor equipment industry is requiredPersonal skills : English , Good communication and interpersonal skillsContext of the position : Accountable for EUV business operations in TSMC Account team.Other information : N/AIInclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.