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BPO Oversight: Oversee the operational performance of BPO partners, ensuring KPIs and SLAs are consistently met:Customer Service Metrics: SLA, User Waiting Time, Aging, First-Contact Resolution Rate, etc.ORReturn Refund Metrics: E2E lead time, Win Rate, CSAT, etc.Performance Tracking: Establish and track comprehensive performance metrics to evaluate operational efficiency and service quality.Data-Driven Optimization: Use data-driven insights to identify improvement areas and optimize overall performance.Cross-Functional Collaboration: Work closely with cross-functional teams, including Workforce Management (WFM), Quality Assurance (QA), and Team Leads, to align BPO performance strategies with overall business objectives.Reporting: Provide regular performance reports to senior management, highlighting achievements, challenges, and areas requiring attention, along with actionable insights.Continuous Improvement: Continuously assess and enhance BPO processes, systems, and workflows to improve operational efficiency and customer experience/satisfaction.

As the Customer Service - Performance Management, you will support the line manager in managing department performance and leading initiatives to enhance customer service across complex environments. Your responsibilities will be distributed as follows:Performance Intelligence:Analyze customer service and logistics performance (e.g. contact rate, SLA, order lead time, backlog, lost compensation) to identify patterns, gaps, and opportunitiesTranslate findings into clear business insights, problem statements, and recommendations that support service quality efficiencyBuild and maintain dashboards and reports to track performance priority KPIs, support monitoring and decision-making across teams that drive operational effectiveness business processesCollaborate with BI teams to ensure data accuracy, availability, and business relevanceOperational Excellence and Innovation:Support and manage cross-functional improvement projects aimed at reducing customer friction, improving SLA, and increasing service efficiencyOwn project execution components including scope definition, timelines, KPI tracking, risk identification, and post-implementation reviewCollaborate proactively with internal teams (Ops, CX, Fin-Ops, BIS, HR) to drive project successAssist line Manager in assigned tasks, demonstrating adaptability to changing business needs 

About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.BTSE Groupis a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.About the Opportunity:We are seeking a Senior VIP Relationship Manager to provide high-quality support and relationship management for our most valued clients. This role does not require extensive industry experience and is well-suited for candidates with backgrounds in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high-end service industries. The ideal candidate is highly responsive, detail-oriented, and proactive, ensuring VIP clients receive an exceptional experience.Responsibilities:VIP Relationship Ownership: Cultivate strong, trusted relationships with high-value clients by understanding their needs and delivering proactive, white-glove service.Real-Time Client Support: Respond to VIP inquiries with speed, accuracy, and professionalism across various channels (chat, email, and calls).Issue Tracking Resolution: Manage and follow up on client requests end-to-end, ensuring timely resolution and high client satisfaction.Client Experience Enhancement: Anticipate VIP needs and provide customized, concierge-level support with a solutions-oriented mindset.Cross-Functional Coordination: Act as the bridge between clients and internal stakeholders (Customer Support, Business Development, Product), ensuring seamless issue escalation and resolution.Service Improvement Initiatives: Contribute to the refinement of internal processes and play a key role in shaping the VIP operations framework.Requirements:At least 5 years of experience in premium service environments such as hotel guest relations, luxury retail, private banking support, or airline VIP services.Excellent communication skills in both English and Chinese (written and spoken), with the ability to serve a global client base.Strong interpersonal and client-handling skills, with a passion for delivering best-in-class service under pressure.Highly detail-oriented and organized, with the ability to multitask and manage competing priorities effectively.Demonstrated maturity, discretion, and professionalism when dealing with confidential or sensitive client matters.Nice to HavesPrior experience supporting international or high-net-worth clientele.Perks BenefitsCompetitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employees and dependentsAnd many more! Apply and let us tell you more!#LI-GL1

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Role:You think outside the box, you are not afraid of failure, you bring passion and push boundaries, you challenge, you don’t accept the easy answer and you like to translate commercial challenges into supply chain solutions. Then we are looking for you to be part of our Asia Mature Markets Customer Supply Chain team. The role of Customer Supply Chain (CSC) Order Management Specialist is responsible for the overall management of end to end customer supply chain operations for our customers in Australia, New Zealand, Korea, and Pacific Islands.Together with Logistics and our distribution partners you will ensure timely delivery of the right products at the right time towards our customers, drive operational efficiencies and participate in continuous process improvement activities that drive best in class supply chain metrics, cost, service, inventory, and cycle time. By leveraging data analytics and market knowledge, you will support and optimize revenue growth for assigned customers.The CSC Order Management Specialist is responsible to actively manage order backlog, allocation of inventory based on scheduling priorities, monitoring the logistics execution of our outsourced logistics partner (RCC) but also with our key channel partner. He/she will be in daily contact with internal and external customers and communicate actively on the fulfillment of fulfillment strategies. Continuous process improvement to enable more efficiencies in our end to end supply chain to drive improvements in our key metrics cost, service, inventory and cycle time is part of your mindset. The Key Success Factor:  Quick thinking in identifying operational bottlenecks/challenges and seeks out opportunities to improve processes and increase efficiencies. Tactically develop and support cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, inventory and cycle time.Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. Job Description:Build a collaborative environment where information is shared efficiently and effectively with internal and external business partners and stakeholdersResponsible for the teams commitment to clean order management relative to ensuring accuracy of delivery dates, pricing, fulfillment and executionMonitor to ensure on-time delivery for orders through delivery metrics and partnering with LogisticsManage and actively publish critical reports on in-stock, on-time in-full deliveries and channel inventoryDay to day backlog management (order scheduling, backlog cancellation, allocation plans, improve overdue backlog, reduce aging backlog, large order management).Working closely with the RCC to improve logistics services and customer compliance with order policyKeep driving process change to improve efficiency and automation to deliver on service metrics (OTIF, Order Aging) and continuous improvement to drive efficiencies on end to end supply chain (cost, service, inventory, cycle time)Continuously look for ways to improve customer service and predictabilityWork together to create standardization, automation and optimisation among projects and processes Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:3 years’ experience in supply chain management preferable consumer electronicsMust be proficient in reading, writing and speaking EnglishStrong in Excel, Google Sheets, and/or Tableau skillsDrive scalable process change and automation to improve end-to-end supply chain efficiencies and to meet key supply chain metrics in terms of cost, service, inventory, and cycle time. You embrace continuous learning and process improvementAnalytical skills including data evaluation, identification, solution development and implementationAbility to multitask and prioritize work while keeping outstanding attention to detailDemonstrate decision-making ability in face of uncertain or incomplete informationSelf-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiativeAbility to build strong relationships both internally and externally to teamInfluencing and collaborative skills across various levels in the organizationComfortable in a dynamic and international environment Education:Bachelors Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline./104#LI-KS1Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurgaon, Haryana, India.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 3 years of experience troubleshooting technical issues for internal/external partners or customers. Experience in either system design or reading code (e.g., Java, C++, Python). Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. 5 years of experience with data analysis and SQL/MySQL. 5 years of experience in a customer-facing role. 5 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc). 5 years of experience working with Unix or Linux operating systems/commands. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshoot and resolve issues with Google's advertisers and Sales teams, agencies and partners. Learn the AI powered Ads products like PMax, and Ads platforms. Troubleshoot complex technical product issues, apply product expertise, solve complex technical customer issues and escalations and carry out strategic projects. Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams. Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

[About Us 醫療X科技] Health2Sync 正在尋找一位具備電商實務與創意思考的行銷專才，透過高品質的內容穩健地推動品牌與銷售成長；在我們充滿活力與扁平化的組織中，你將擁有高度的自主權，主導並參與新產品線（保健食品）從行銷活動到專案優化的流程。Health2Sync 的產品從慢性病數位管理工具切入，12 年來陪伴全台近 80 萬名用戶管理慢性病；在公司邁入第 13 年之際，我們期待透過安全、無過度添加的保健食品，持續協助用戶掌握健康的生活步調。我們重視多元背景與當責的企業文化，如果你認同數位健康的趨勢，且重視工作與生活的平衡，歡迎加入 Health2Sync，與我們一同打造安心可靠的產品與服務。 [Job Description] - 提供卓越的產品諮詢服務：管理公司客服信箱及 LINE@ 帳號，回覆用戶提出的疑問及需求；聯繫相關單位以解決問題，並追蹤問題處理進度- 電商訂單與庫存管理：與行政團隊合作，處理後台訂單流轉（如存貨管理、付款核對、訂單統計與出貨安排、退換貨申請、退款流程等）與產品銷售流程中遇到的客服問題- 客服與營運 SOP 優化：協助更新產品 FAQ 與使用手冊，建立標準化客服與退換貨作業流程以提升處理效率- 用戶痛點蒐集與回饋：彙整並分析常見問題與建議，定期整理相關資訊給產品、行銷與工程團隊，協助改善 App 功能或優化電商銷售流程- 偶爾需要以電話回覆客戶相關問題**客服時段為周一至周五上班時間**[ More about us ] - 《環球生技月刊》慧康生技明掛牌興櫃 慢性病AI智慧醫療平台獲日企健保採用-環球生技月刊- 《今周刊》慧康打造「智抗糖」App，攻入慢性病平台！一秒串起患者、醫院、藥廠與健保署，獲國發基金青睞打進日本市場- 《數位時代》又一家台灣新創進軍韓國！一個糖尿病管理App，如何拿下台灣、日本市占冠軍寶座？- 《今周刊》出身醫師世家，親人卻多因糖尿病逝世...他創血糖管理App，10年翻亞洲第一大，全球3大製藥巨頭都合作- 《天下雜誌》台灣第一數位療法》幫糖尿病患控制血糖 靠演算法調整胰島素劑量

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of combined facility management and service experience with an emphasis on facilities, hospitality, corporate services, property management or equivalent office management experience within an organization. Preferred qualifications: Experience developing and managing budgets (including capital budget justification). Experience effecting strategic change and initiatives where prudent. Experience with agreement management, including ensuring compliance with the terms and conditions, change governance, and agreement performance management. Ability to think 'out of the box' and bring creative, nonstandard, and innovative solutions to the table. About the jobAt Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation. The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.Responsibilities Lead pivotal workplace operations, encompassing capacity planning, process implementation, and vital future site expansions. Direct insourced and outsourced teams across building technical services and daily site operations, maintaining agility amidst constant environmental changes. Deliver exceptional user experiences by partnering deeply with Googlers to understand needs. Act as the primary interface for services, influencing internal stakeholders and clients to achieve consensus and customized solutions effectively. Collaborate cross-functionally with APAC partners, IT, HR, and Finance to drive regional initiatives. Oversee fiscal responsibilities, comprehensive data analysis, and mergers and acquisitions integration while ensuring cohesive service delivery across the matrixed organization. Serve as a trusted strategic partner to business leaders, enhancing employee experience through communication. Provide strategic input on real estate decisions, including build-outs and consolidations, while aligning closely with peers to ensure consistent best practices across all regions. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in a customer or client-facing role. 5 years of experience building relationships with stakeholders or clients. 5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes. Preferred qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience with global operations in an outsourced business/shared services environment, particularly in client-facing sales or customer service roles managing SLAs, such as Turnaround Times (TATs), Quality, and others. 5 years of analytical work experience, understanding customer needs and working with data to identify trends and then develop solutions. Experience in project management, customer service, risk management, process quality, and process optimization. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.Responsibilities Drive planning for, and oversee delivery of, day-to-day operations in service of business objectives including key metrics tracking and business reporting ensuring key metrics goals and business objectives are met. Collaborate closely with a set of Cross-Functional (XFN) stakeholders (including executives) across global vendor operation teams, Product, Sourcing teams, Go-to-Market (GTM), Human Resources, Legal and Finance. Understand the cost of quality and levers to reduce cost without negatively impacting the operations and business requirements. Support Vendor Partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation. Leverage product insights and business requirements to develop and drive domain-level operations, partner, and scaling strategy. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google welcomes people with disabilities.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New Taipei, Banqiao District, New Taipei City, Taiwan; Taipei, Taiwan.Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in facility management or services with facilities, hospitality, corporate services, property management or office management within an organization. Ability to communicate in Mandarin and English fluently to support client relationship management in this region. Preferred qualifications: Experience in developing and managing budgets (e.g., capital budget justification). Experience in collaborating with other business units to meet company goals and standards. Ability to travel to the office in your region as needed. Ability to collaborate at all levels and manage resources and projects involving multiple stakeholders, vendors, and staff, tight timelines, important organizational implications, and changing circumstances. Excellent financial, agreement management, purchasing, leadership, communication and presentation skills. About the jobGoogle operates on a global scale, but each office seeks to emulate the same Googley feel of our Mountain View, California home base. As a Workplace Service Program Manager, you build consistent, outstanding workplace experiences around the world. You design, implement and manage Google's service offerings. You're a great communicator who is comfortable taking on complex projects with multiple stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects, from building new workplace tools and applications to mergers and acquisitions. You get satisfaction from knowing your clients are happy, healthy and productive, and are excited about joining a fast-paced, collaborative team that is reinventing what a workplace can be. The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.Responsibilities Deliver workplace services for Taiwan, oversee new office builds, expansions, space planning, and process implementation while adapting to a changing environment. Serve as a point-of-contact for workplace services by providing quality customer service, understanding employees needs, finding solutions, and collaborate with stakeholders to improve the overall employee experience. Collaborate with Asia-Pacific (APAC) Workplace Services, Real Estate and Workplace Services (REWS) partners, IT, People Operations, and Finance for seamless regional integration, fiscal responsibility, and new program implementation. Lead insourced and outsourced teams in building operations (e.g., repairs, maintenance, Heating, Ventilation and Air Conditioning (HVAC), janitorial) and essential site services including reception, mail, moves, and occupancy planning. Contribute to Google's culture by overseeing vendor operations, manage projects, collaborate with clients through ambiguity, and ensure compliance with environmental and government regulations. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Location: CorkWorking model: Hybrid (min 2 days in the office)The Role:The Digital Office is a service-centric organization where our Business Capability Teams are directly accountable for the end-to-end business capabilities they enable.We are looking for a Business Capability Owner (BCO) for our Consumer Customer Experience (CX) capability. In this role, you will be the strategic partner to our Global CX Business Unit, enabling the technology that supports millions of customer interactions across the globe.You are accountable for the strategic what and why of the capability. You will manage the roadmap for self-service, agent tools, and omnichannel support. In this pivotal role, you will be the driving force behind the strategic evolution and continuous optimization of our entire Customer Experience (CX) technology ecosystem. This mandate extends beyond mere maintenance; it requires a visionary approach to ensure that our current technological landscape not only meets but also anticipates future organizational demands.Your core responsibility will be to ensure maximum scalability, resilience, and adaptability across all CX platforms and tools. This involves a deep-dive assessment of existing architecture, identifying bottlenecks and areas for modernization, and developing a comprehensive, multi-year technology roadmap. This roadmap must be meticulously aligned with the overarching strategic objectives and anticipated growth trajectories of the business, ensuring our CX technology is a competitive differentiator rather than a constraint.Furthermore, you will champion initiatives to integrate disparate systems, harness the power of emerging technologies (such as AI and advanced analytics) to personalize and streamline customer interactions, and establish robust governance frameworks for data integrity and security within the CX domain. Ultimately, your leadership will guarantee that our technology foundation is robust, forward-looking, and perfectly positioned to support the delivery of world-class customer experiences at scale.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech.In this role you will be responsible for:CX Strategy Platform Vision: Define the 3-5 year roadmap for our B2C Service technology. Operational Alignment: Bridge the gap between technology and the contact center floor. You will translate high-level business goals (e.g., reducing Average Handle Time, increasing First Contact Resolution) into digital features that make agents lives easier.Backlog Prioritization: Own and prioritize the capability roadmap, strategically balancing operational excellence with the integration of next-generation CX technologies. You will ensure our stack remains future-proof by evaluating and implementing AI-driven support, intelligent chatbots, and advanced self-service architectures.Business Value ROI: Define and track the business value of your digital investments. You are accountable for proving how technology improves CSAT, NPS, and Operational Efficiency.Stakeholder Management: Act as the primary advisor to the Head of Global CX and Operations Directors. You are the voice of the business within the Digital Office.Partnership: Collaborate relentlessly with your Technology Lead (TL) partner to ensure the strategic vision is translated into a scalable, secure technical solution.Key Qualifications:For consideration, you must bring the following minimum skills and experiences to our team:Strategic Leadership: Proven experience as a Product Manager, Service Delivery Manager, BCO, or Digital Transformation Lead specifically within the Customer Service / Support domain.Operational DNA: You have strong business acumen regarding how a Support Center functions. Ideally, you have worked in a Customer Service Center in the past (e.g., as an Operations Manager, Supervisor, or Process Lead) before moving into Digital/Product. You understand the pressure agents face.Ecosystem Modernization: Proven track record of leading large-scale digital transformations within a global CX environment. You have experience navigating the complexities of scaling, upgrading, or evolving enterprise-level tech stacks to meet high-growth business demands.B2C Scale: Experience working with high-volume, B2C consumer models (Retail, Consumer Electronics, FMCG). You understand the complexity of global warranties, returns (RMA), and technical troubleshooting.Preferred Qualifications:Platform Expertise: Deep knowledge of the Customer Service technology landscape (Zendesk, Salesforce Service Cloud, Oracle Service, ServiceNow).AI Automation: Experience implementing chatbots, AI-assisted agent tools, or knowledge management systems.Certified Scrum Product Owner (CSPO) or similar Agile certification.Experience with Consumer Electronics support specifically (hardware software troubleshooting).#LI-JO1Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.