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• Provide customer support primarily through call, email, chat or other channels, addressing inquiries, resolving issues and delivering timely responses to customers' queries or concerns in accordance with predetermined parameters• Resolves customer inquiries and prioritizes customer satisfaction by putting their needs first• Demonstrate good written and communication skills in English (and other relevant languages as required), ensuring clarity, accuracy and prof

Menghubungi pelanggan yang belum membayar tagihan pinjaman dan bernegosiasi mengenai rencana pembayaranMenyelidiki dan menjawab pertanyaan pelanggan mengenai akun tagihan pinjaman mereka yang tertunggakMengupdate informasi pelanggan pada database perusahaanMemantau dan menganalisis tren dan pola pembayaran pelangganMemastikan semua komunikasi dengan pelanggan tercatat dengan rapih dan akurat.Menyiapkan laporan dan dokumen terkait proses pengum

Learn and understand company’s products and servicesPrepare and deliver technical presentations, explaining products or services to customers and/or prospective customersAcquire and manage projects or regular maintenance order of productsMaintain good relationship with customersAttend after-sales support calls and service activitiesPerform on-site testing servicesWork closely with the Sales and Marketing Team to prepare sales and mark