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inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Toky

About the Role We are seeking a dynamic Manager to oversee the daily operations of our customer service team, ensuring timely, accurate, and empathetic support across all customer touchpoints. In this role, you will be responsible for managing team performance, ensuring onboarding accuracy, and maintaining compliance with internal and regulatory standards. You will analyze key service metrics and customer feedback to generate actionable insights that d