🧪 Job Post: Part-Time QA Engineer (Manual & Automated | SMS, Chatbots, AI Testing)Remote | 20–25 hrs/week | Long-Term Contract🚀 About UsCommunityConnect Labs helps governments and nonprofits engage hard-to-reach communities using SMS, IVR, chatbots, and AI-powered platforms. We’ve helped over 10 million people through campaigns on the Census, voter participation, public health, and more.🎯 About the RoleWe’re looking for a QA Engineer with strong manual and automated testing skills to ensure the quality of our SMS, voice (IVR), chatbot, and AI-driven platforms. You’ll work closely with developers and product managers to drive better outcomes through test coverage, automation, and smart QA strategies.🔍 What You’ll DoTest Strategy & Execution-Develop and run test plans for SMS, IVR, chatbots (both ML and static), and web apps.-Identify test scope, edge cases, and success criteria.Manual & Automated Testing-Perform regression, functional, and exploratory testing across multiple platforms.-Validate UI/UX, API behavior, and system-level workflows.-Test ML chatbot responses using model-based approaches.-Use AI-enhanced tools like Testim or Applitools for visual testing and defect prediction.-Ensure compliance with industry standards (e.g., TCPA, GDPR).AI & Machine Learning in QA-Use AI-based frameworks to automate smarter testing.-Apply AI-driven analytics to detect defects and generate test cases.Defect Management & Reporting-Log clear, actionable issues using Jira.-Collaborate closely with engineers to troubleshoot and resolve bugs.Process Improvement-Suggest test automation strategies and tool enhancements.-Help integrate modern, AI-powered QA techniques into our workflow.