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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Job Summary:Were seeking an experienced Salesforce Data Hygiene Analyst to join our team. As a Data Hygiene Analyst, you will be responsible for ensuring the accuracy, completeness, and consistency of our Salesforce data. You will work closely with our sales, marketing, and IT teams to identify and resolve data quality issues, develop and implement data hygiene processes, and provide reporting and analytics to support business decision-making.Key Responsibilities:*Data Quality Management*: Ensure the accuracy, completeness, and consistency of Salesforce data, identifying and resolving data quality issues, and implementing processes to prevent future issues.*Data Analysis*: Analyze Salesforce data to identify trends, patterns, and inconsistencies, and provide insights to support business decision-making.*Reporting and Analytics*: Develop and maintain reports and dashboards to track data quality metrics, sales performance, and other key business indicators.*Data Hygiene*: Develop and implement data hygiene processes to ensure data accuracy, completeness, and consistency, including data validation, data cleansing, and data standardization.*Collaboration*: Work closely with sales, marketing, and IT teams to understand data requirements, identify data quality issues, and implement data-driven solutions.*Excel and MS Office*: Utilize Excel and other MS Office tools to analyze data, create reports, and develop dashboards.Requirements: Experience*: 2 years of experience in Salesforce data analysis, data hygiene, or a related field.Salesforce*: Strong knowledge of Salesforce data management, including data import, export, and manipulation.Excel*: Advanced Excel skills, including data analysis, reporting, and dashboard creation.MS Office*: Proficiency in MS Office, including Word, PowerPoint, and Outlook.Reporting*: Experience with reporting and analytics tools, including Salesforce reporting and dashboard creation.Analytical Skills*: Strong analytical and problem-solving skills, with the ability to identify and resolve complex data quality issues.Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.Nice to Have:Salesforce certifications (e.g., Administrator, Developer)Experience with data visualization tools (e.g., Tableau, Power BI)Knowledge of data governance principles and best practices.#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:We are part of the Logitech4 business group, dedicated to modernizing sales tools for our sellers, partners, and distributors. Our solutions streamline processes, enhance data visibility, and improve collaboration—empowering sales teams to work more efficiently, deliver faster customer responses, and achieve better results.The CPQ Product Owner Analyst is responsible for supporting the North America (NAM) CPQ platform by managing and resolving incoming defects and providing effective solutions. This individual will play a key role in ensuring smooth operations by working collaboratively with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:Collaboration with Development TeamPartner with developers to execute solutions for identified issues. Ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.Stakeholder SupportProvide technical and functional support to sales representatives, distributors, finance and resellers as needed. Address queries and ensure stakeholders have the necessary tools and resources to use the CPQ platform efficiently.Change Management and TrainingConduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates. Resolve any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.Data Analysis and ReportingGenerate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement. Prepare and present key data to stakeholders to support informed decision-making.Solution DocumentationCreate detailed user story documentation for solutions provided to business problems. Maintain clear, organized records to support knowledge sharing and future references.Defect Management and TriageAnalyze and prioritize incoming defects for the NAM CPQ platform. Identify root causes and propose actionable solutions to resolve issues promptly.Continuous ImprovementCollaborate with teams to identify areas for process or system improvements based on feedback and defect reviews. Support efforts to enhance the CPQ platform’s usability and performance.Key Qualifications:For consideration, you must bring the following minimum skills and experiences to our team:Experience:Multiple years of experience in a product owner, business analyst, or similar role. Exposure to any CPQ platforms is highly desirableTechnical Skills:Basic understanding of Salesforce CPQ processes, workflows, and tools. Ability to generate and analyze reports in Salesforce. Proficiency in analyzing data and providing actionable insights.Preferred Qualifications:Salesforce Revenue Cloud is highly desirable}}#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.About CX:The CX team at Logitech supports the evolving engagement model with customers as we transform to a multi-category, multi-brand company.  We put customers first.  With the customer’s experience in mind, we strive to exceed expectations and accelerate continuous improvement by leveraging a LEAN approach.  We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers’ needs and expectations.Job Summary:As a Quality Development QA Specialist, you are the go-to expert for evaluating and enhancing customer experience (CX) quality. Your primary responsibility is to conduct Quality Assurance (QA) evaluations across all channels including voice, email, messaging and AI channels. In your work, you will be driving actionable insights to improve our agent performance, processes, tools and overall customer satisfaction. The role also requires a focus on data-driven results, specifically analyzing metrics like NPS, CSAT, FCR to uncover strategic opportunities for CX improvement. Operating within the Quality Development team’s QA pillar, you play a vital role in driving accuracy, customization and efficiency as well as innovation within CX touchpoints while ensuring compliance and alignment with Logitech’s global guidelines.This role requires flexibility, attention to detail, and commitment to delivering meaningful, measurable quality enhancements. Your Contributions:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech.  Conduct Quality Evaluations:Review and evaluate CX interactions from voice, email and messaging channels to track agent performance in Knowledge, Technical Skills, Soft Skills, Language Skills, and NPS failure points.Perform “Audit the Auditor” evaluations to promote checks and balances within the partner Quality network.Perform QA evaluations for AI tools (Phone bot, Chatbot, AI Assist tools), providing actionable insights to optimize the performance of our tools for an amazing customer experience.Assess CX tools (e.g., Talkdesk QM, Zendesk, LMS) to identify opportunities for driving efficiency for internal and partner teams.Collaborate for Process Excellence:Participate in QA calibration sessions to identify customer needs, expectations, and gaps.Ensure teamwide compliance with Safety, Privacy, and Legal processes through your ongoing evaluation work.Conduct internal process audits to ensure workflows are effective, documented and aligned with Logitech guidelines.Insights Reporting:Assist Senior QA Specialist in data analysis, compile QA trends from evaluations and NPS analysis into regular reports to share with CX leadership and QA stakeholders.Assist Senior QA Specialist in analyzing and tracking core KPIs to ensure alignment with CX strategic objectives and identify improvement opportunities.Write and present root cause analyses with corrective action recommendations.Review quality reports and recommend actions to drive measurable CX improvements.Contribute to QA Innovation:Help refine QA frameworks, monitoring forms, and overall evaluation guidelines as needed.Support and co-develop QA certifications and quality workflows to enhance consistency across CX and partner teams.Collaborate with cross-functional teams to provide insights on AI-driven QA enhancements.Additional Contributions:Participate in mentorship efforts to guide skill-building initiatives across CX teams, contributing to their professional development in partnership with the QD Professional Development coordinator. Participate actively in ad-hoc CX projects as needed.Provide CX operational support when required.Qualifications:2 years working in a CX QA environment with contact center experience.Excellent communication skills in English, proficiency in spelling and grammar.Excellent computer literacy and typing skills.Experience using Zendesk or other customer relationship management platforms.Strong service mindset with skills in problem resolution, and multitasking.Basic understanding of computer systems and PC/Console Gaming peripherals.Strong team player who operates with high levels of integrity, trust, and respect.Excellent interpersonal skills and responsiveness to customer and business requests.Ability to thrive in a fast-paced environment.Self-motivated and able to handle peak periods with positivity. Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way. “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Performs tasks such as, but not limited to, the following:* With limited direction from electrical and mechanical engineers, performs complex testing, debug, failure analysis, circuit modification and design verification of new and prototype products.* Working with product specifications, schematics and mechanical drawings; assembles, tests, debugs, repairs and/or modifies new product prototypes.* Functions as the focal point for all product data related technical issues.* Interacts with customers to resolve problems and increase the quality and yield of the product data release process.* Interface with procurement and manufacturing assembly test and build.* Performs testing and analysis on moderately sophisticated assemblies or products to ensure they conform to their specifications.* Responsible for timely and accurate test data, report generation, customer interfacing and problem review with design team.* May also support the Manufacturing Systems Engineering in the design and implementation of manufacturing systems layouts to respond to fluctuations in customer demands.* Provides leadership or senior level technical expertise for PM and DM maintenance teams.* May also work at a specialized trade function ex Tool and Die Maker/Electrician etc.

Performs tasks such as, but not limited to, the following:* Unassisted, define, specify, qualify, install, support and optimize test process and test equipment solutions for manufacturing.* Lead test process optimization, with a focus on productivity improvements to cycle time and yield for a broad set of test equipment within an Operations value stream.* Debug of test process and equipment solutions using design of experiments, tools, and failure analysis methodologies* Collaborate with Quality, Process and Equipment engineers to detect and solve product and test yield and performance issues* Develop improvement roadmaps for test coverage, diagnosability, reparability, test time reductions and OEE* Analyzing and interpreting data and information from yield reports and equipment logs and product diagnostics to determine sources of yield loss* Provide solution support to Process Engineers to improve detection of known defect types as part of a Process Control plan* Support development of test equipment integration into Manufacturing Execution Systems including yield, tester log and product parametric information.

Performs tasks such as, but not limited to, the following:* Under supervision and with minimal assistance define, specify, qualify, install, support and optimize test process and test equipment solutions for manufacturing.* Lead test process optimization, with a focus on productivity improvements to cycle time and yield for a specific set of equipment within an Operations value stream* Debug of test process and equipment solutions using design of experiments, tools, and failure analysis methodologies* Collaborate with Quality, Process and Equipment engineers to detect and solve product and test yield and performance issues* Develop improvement roadmaps for test coverage, diagnosability, reparability, test time reductions and OEE* Analyze and interpret data and information from yield reports and equipment logs and product diagnostics to determine sources of yield loss* Provide solution support to process engineers to improve detection of known defect types as part of a Process Control plan* Support development of test equipment integration into Manufacturing Execution Systems including yield, tester log and product parametric information.

Incumbents have substantial latitude in determining the best methods and procedures to follow to complete assignments. Tasks are broad and complex in nature where considerable independent judgment and discretion are required. Strong initiative is required in resolving problems and making recommendations. Decisions/actions may have an impact on the department's/divisions goals. May also be the entry level for the professional career path. Assignments are received in the form of results expected. Possesses broad knowledge of operations and policies. May provide functional guidance to others performing similar work and/or provide project or task leadership. May be considered the expert in areas assigned. Builds strong internal and external relationships that require exchanging information and providing explanations in a problem solving capacity. Interfaces regularly with persons of higher positions.Performs tasks such as, but not limited to, the following:* Coordinates and administers service program(s) within Recruitment, Compensation, Payroll and Benefits to ensure services are provided accurately and on time as per service level agreement. maintains and provides support to ensure service program(s), systems database or process are utilized properly by user groups.* Provides value add input to ensure continuous improvement for any program(s), system or database.* Recruitment activities include: coordinating recruitment activity for production area or for professional hiring with job posting, career fairs, information sessions, hiring sessions and interviews.* Assesses incoming resumes and inventories them for future needs. Coordinates the offer process.* Provides input into strategy and planning recruitment sources. Compiles recruitment metrics.* Ensures external relationships are established (with educational institutions, recruitment agencies etc..) and maintained with feedback as needed and invoice follow-up.* Payroll, Compensation and Benefits activities are transactional providing information, reports and guidance on policy to employees/users.* Typically activities include executing tasks for analysis of data to detect errors, reconciling accounts, and administering specified service program(s).* Provides input into project plans.* Position acts as a key resource for usage for internal HR teams and end users.* HRIS activities include support for systems and databases.* Writing queries and ensuring that HR systems are properly utilized and maintained.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.We are looking for an experienced Digital Marketing Specialist who is passionate about eCommerce and brings eMarketing, Commercial and Operational skills to positively impact the business.RoleBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need to succeed. Between sales and marketing, this roles core responsibility is to improve presence, market share and also sell-out of the category on the E-retailers / Etailers platforms, by driving fundamentals (ePOS traffic) as well as integrated online marketing campaigns.You will also be in charge of turning data, insight and category strategy into eTail customers plans and execute with excellence, in cooperation with the regional Marketing and eTail teams.Your contribution, on pure-player, hybrid and marketplaces, will include the following activities :Build data insights driven eTail customer plans Partner with our Etailers to get data, insights   understanding of their marketing ecosystem and capability Analyze data and insights (sales, content, competition, shopper, traffic ...) to identify business opportunities Build customer marketing plans, in line with Category strategy, Regional Etail best practices and Cluster channel portfolio strategy  ,with  optimized range by seller/customer Plan align DCS/SO and Soft targets with KAM Head of eTail, provide annual plan quarterly forecasts.ProfileSome Sales experience  (forecasting, monitoring, reporting business metrics, selling consumer products)Business negotiation acumenPre-experience in matrix organizationUX/CX experienceCandidate will have experience in eCommerce Digital Marketing, gained from working at an Etailer (must) and for a brand (plus)eRetail Media (eCommerce Advertising)  eMerchandising expertise (Online assets, SEO optimised copy, PaidSearch, Display, Navigation etc.)In-depth understanding of online reseller landscape, best practice familiar with major Etailers platformsStrong analytical skills and data-driven thinking i.e excel in playing with KPIs like sales data, channel margin, rebate, market-share  and is advanced in Excel Proactive, energetic, self-starter with hands-on approach to the business and results orientedHighly collaborative and good communication skills to manage multiple projects various stakeholdersConsumer and customer centricEnglish and local language a must.Ownership accountability, Solution-driven, Honesty,  IntegrityRun monthly quarterly reviews best practice sharing  internally externallyProvide weekly management reporting of performance against target and market activity as well as analysis on Etailers, i.e product / category sales trend to drive learning and decision-makingShare learning back to region to fuel the regional best practicesExecute with excellence to  Drive NPI and Run-rate business Manage day to day business by activating all Etailers platform, marketing media tools:Maximize traffic to our products’ pages, thru Retail Media i.e Site placements, Search, SEO, Events, Brand store and leveraging Logitech Digital marketing tooImprove Conversion Loyalty, thru best in class Content, Ratings Reviews, CRMDrive ASP up, thru Attachment and Cross-merchandising tacticsPlanning and executing promotions - aligned to the brand and customers commercial calendarCoordinate and ensure timely execution of the 360 activations at Etailer,  i.e NPIs and top events, in line with our best practices and in cooperation with the KAMs and Marketing managersContribute to TCs with KAMs to get customer marketing in the terms Manage D2D Marketplace operations (where applicable)#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:The Business Finance Manager - Mexico will support LAT Business Finance Manager (LAT BFM) inhis/her current responsibilities and will be part of the Emerging Markets Finance team whichworks across multiple geographies and diverse cultures which includes more than 140 countriescovering Southeast Asia, India, Middle East, Central Asia, Latin America (LAT), Türkiye amp; Africa.The Business Finance Manager - Mexico will be a strategic amp; analytical partner to the LAT Salesamp; Marketing Teams of Mexico. The incumbent will provide functional leadership in the areas offinancial planning amp; data analytics and help to drive balanced profitable growth whilemaintaining financial Integrity. This role will also work closely with Mexico supply chain team.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Shareour passion for Equality and the Environment. These are the behaviors and values you’ll need forsuccess at Logitech. In this role you will:● Work with Mexico sales and marketing teams to support LAT BFM in making financialdecisions and own the Pamp;L managing the budgets and driving predictability on thebusiness results.● Partners with Mexico sales heads to make sound financial decisions.● Managing quarter-end close processes.● Provide financial leadership to the Mexico Sales amp; marketing teams through data-basedanalytics, trends amp; key insights from a finance perspective in conjunction with LAT BFM.● Maintain Weekly Sales reporting update amp; tableau dashboard reporting● Interacting with Regional category teams, finance peers, and the supply chain team● Support LAT BFM tracks amp; reports key performance indicators such as Revenue, Margins,Sell Through/Sellout, Channel Inventory and operating expenses of Mexico country.● Support LAT BFM on the preparation and upload (in Google Drive and systems) of theannual/quarterly financial planning processes which includes (but is not limited to):o Annual planning (AOP)o March, June and September Forecastso Margin bridgeso Estimated Revenues Updates (ERU) by the end of the quarterso Etc.Business Finance Manager - LAT● Perform quarter end closing accruals, actuals reporting, post close reconciliations(Distributor/Retailer incentives, promotions and marketing activities) and track quarterlyspending (Soft$ amp; Marcom).● Support LAT BFM in the day-to-day routine with demands from Mexico country such as:o Prepare analysis between actual and budgets figures of Soft$ amp; Marcom tosupport business to control those investments.● Participate in sales and marketing weekly meetings of Mexico business.● Monitor key performance indicators such as Revenue, Margins, SellThrough/Sellout, Channel Inventory, and Operating Expenses.● Manage performance dashboards for channels/GTM Pamp;L.● Set up quotas and oversee quarterly commissions processes.Key Qualifications:For consideration, you must bring the following minimum skills and experiences to our team:● Bachelor’s degree in finance, accounting, economics or related areas.● Minimum of 8 years of FPamp;A experience in Consumer Electronics, IT, or FMCG industries● Strong analytical abilities, with a knack for manipulating and interpreting data.● Attention to detail and ability to work independently in a fast paced and rapidly changingenvironment.● Strong communication and interpersonal skills.● Proven ability to drive changes and influence business results.● Self-motivation and independence in a fast-paced environment.Preferred Qualifications:● Expert in Excel; Experience in Tableau, Oracle Essbase amp; planning systems such asOnestream (preferably) is a plusAcross Logitech we empower collaboration and foster play. We help teams collaborate/learnfrom anywhere, without compromising on productivity or continuity so it should be no surprisethat most of our jobs are open to work from home from most locations. Our hybrid work modelallows some employees to work remotely while others work on-premises. Within this structure,you may have teams or departments split between working remotely and working in-house.#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.About CX:The CX team at Logitech is committed to architecting and championing world-class customer experiences as we continue evolving into a multi-category, multi-brand portfolio leader. Our customer-first ethos is supported by a LEAN continuous improvement philosophy, enabling us to scale excellence and set benchmark experiences. We invite senior professionals who are passionate customer advocates, change leaders, and strategic thinkers with a proven ability to translate vision into measurable outcomes in a dynamic, global B2C landscape.Job Summary:The CX, GDE Senior Lead plays a pivotal role in defining and executing operational strategy for Customer Experience, proactively shaping the future state of CX programs across regions and channels. In this capacity, you will set performance standards, identify and seize strategic opportunities for transformation, and lead cross-functional initiatives to align CX with business imperatives.This leader is responsible for synthesizing complex CX data, evaluating evolving trends, and delivering data-driven recommendations that guide decision-making and optimize organizational outcomes.Success in this senior position requires change management expertise, strategic agility, and the ability to inspire and lead multi-disciplinary teams in a high-velocity B2C environment.Your Contributions:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the leadership behaviors essential to success at Logitech.In this role you will deliver in the following areas:Team Leadership and Strategic Oversight:Provide strategic direction to the GDE team and collaborate closely with senior leadership to raise key metrics such as CSAT%, NPS, Average Order Value (AOV) and Conversion Rates across global messaging, phone, and email channels.Originate, steer, and ensure seamless execution of cross-functional Annual Operating Plan (AOP) strategies that drive enterprise-wide operational effectiveness.Oversee the CX GDE agent incentive budget, ensuring optimal allocation to foster sustainable sales growth and organizational engagement.Ability or desire to lead teams of outsourced and/or direct reports as needed.Issue Resolution and Business Continuity:Lead the organization-wide customer escalation process, defining protocols for swift and effective resolution of complex, high-impact issues.Serve as executive escalation sponsor for eCommerce-related matters, assuring adherence to compliance standards and operational excellence.Drive root cause analysis across business units, leading initiatives to correct endemic gaps and ensure long-term risk mitigation.Oversee vendor relationships, guiding partners through critical escalations to resolution.Stakeholder Engagement:Act as a primary liaison between stakeholders, internal departments, and external partners to resolve high-visibility business challenges.Build strategic alliances with third-party service providers to drive KPI attainment, service continuity, and end-to-end customer experience excellence.Financial Refund Operations:Direct global reconciliation and partnership processes with refund vendors and the Logitech Finance Team to ensure full financial compliance and on-time refund execution at scale.Advanced Analytics and Reporting:Lead advanced statistical modeling and trend forecasting to yield actionable insights that enhance CX, GDE performance across multi-regional footprints.Oversee the creation and delivery of regular reporting packages (weekly, monthly, ad-hoc) and C-suite-ready presentations, aligning analytics with overarching business strategies.Present and interpret key performance indicators (KPIs), such as Month-over-Month (MoM) and Quarter-over-Quarter (QoQ) metrics, influencing senior leadership decisions.Vendor and Partner Relationship Management:Set the strategy for outsourcing partner performance management, continually identifying and closing operational performance gaps to elevate KPI achievement.Drive workforce planning and strategic relationship engagement with all key outsource providers.Process Innovation and Quality Management:Champion the development and roll-out of CX policies, workflows, and technology tools, leveraging innovation to raise quality and operational efficiencies.Provide oversight of content lifecycle management for all internal resources and training assets to ensure knowledge consistency and best practice adoption.Lead enterprise-wide initiatives focused on transformational improvements to the customer journey and sustainable business growth.Technology CRM Leadership:Lead Systems Integration Testing (SIT) and User Acceptance Testing (UAT) for CRM and eCommerce systems, assisting with the defect management process during migration or implementation initiatives.Oversee digital transformation and technology enablement projects, ensuring robust testing and operational readiness pre-launch.Program Change Management:Direct and own cross-functional project strategy, from initial scoping through execution, aligning workstreams with strategic CX priorities and business deliverables.Ensure critical project milestones and transformation initiatives are delivered on-time and drive measurable business impact.Sponsor and actively participate in high-priority strategic projects as delegated by leadership.Qualifications:To be considered for this senior role, you must bring the following qualifications:7 years of progressive experience in customer experience operations, including significant leadership or management within contact center environments.Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital collaboration tools.Exceptional communication, influencing, and stakeholder management abilities.Demonstrated expertise in cross-functional leadership, critical thinking, and driving organizational change.Service excellence orientation, with proven skills in de-escalation, strategic problem-solving, and precision under pressure.Strong mentorship, team development, and coaching skills, coupled with a passion for driving results and continuous learning.Our ideal candidate:Strategic, solutions-oriented leader who is proactive, self-motivated, and committed to excellence.Transparent, authentic communicator with a knack for giving and receiving actionable feedback.Passionate about inclusivity, with a leadership approach grounded in service and empowerment.Superior written and verbal communication skills, with presence.Mastery of digital tools, project management platforms, and multitasking with keen attention to detail.Proven track record in sales leadership (in a Call Center, Retail, or similar fast-paced environment).Project management certification is a bonus.Excel in high-growth, matrixed, and constantly evolving environments.Education:Bachelor’s degree required; Master’s degree or equivalent advanced training preferred.Logitech is the sweet spot for leaders who are passionate about shaping global product experiences and enabling teams to make a significant mark while enjoying the journey. We’re agile enough for each leader to drive bold initiatives, yet possess the scale to create lasting global impact. We strive to sustain this dynamic “sweet spot” every day.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.