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Introduction to the jobAs our Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward.You will be a technical expert who will work with coworkers, customer field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.This position reports to the Site Manager, but you will also be part of the larger Customer Solutions Support sector – where the in-fab installation and optimization of ASML products happens .Role and responsibilitiesInstall equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.Analyze applicability, accuracy and adherence to design specifications.Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.Answer customer questions and assist customers in a professional manner.Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.Provide appropriate support and assistance to less experienced ASML personnel as necessary.Education and experienceTo help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Field Service engineer, you’ll need:Associate's degree in an Engineering field or equivalent combination of education, skills and experienceAt least 2 years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is preferred.At least 2 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

The work requires quality expert knowledge, including in-depth knowledge of Quality Management System and knowledge to drive Quality roadmapsProvides guidance and mentorship to clusters/teamsWorks at sector level and/or responsible for complex segments and upstreamUnderstands the contribution of other domains to the product; operates on module level and oversees the relations on function level.Masters multiple competencies and is able to translate (internal) customer requirements into quality improvements regarding all competencies.Interacts and builds a cross sector network with relevant stakeholders in ASML. Interacts at tactical-strategic level with segments and upstream.Interfaces with other sectors in complex environment, may require negotiation.Manages solution focused change.Leads major quality initiatives across platforms, driving innovation and efficiency.RequirementsMaster degree in a relevant field e.g. Quality Management, Industrial Engineering or other relevant area with deep/extensive experience. Pending the expertise area additional certifications may be required. Substantial experience in QE expertise area (e.g. Supplier/Manufacturing Quality and/or competence area such as Lean, Six Sigma Problem Solving)Preferably has experience in working in a global technology environment (e.g. automotive, electronics, semiconductor, healthcare)Strong professional with execution power and 'hands on' mentality to drive and sustain changesProven track record in creating sense of urgence to systematically apply root cause analysis and develop solutions.Able to functionally influence, inspire and engage expertise professionals.ResponsibilitiesQuality Control, Assurance ComplianceManages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality.Leads technical organizational risk management activities: identifies documents risks, creates awareness, reduces risks and stimulates predictable outcomes.Leads investigations into non-conformances and implements preventive actions.Initiates process improvement initiatives and mentors junior staff in quality control, assurance compliance methodologies.Expert Knowledge, Advice Capability BuildingManages training and education projects, coordinating the development of comprehensive training materials and programs.Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions.Provides guidance and coaching to junior staff in effective training delivery.Recognized as functional expert on quality in own domain and represents the organization in industry and professional forums​.Procedures, Standards Development AdherenceDeploys and adopts QE related procedures, standards and tools within the department.Deploys expertise related competences and actively promotes a Best-Know-Method approachPerformance Data AnalyticsManages data analysis projects, coordinating the collection, interpretation, and presentation of quality data.Applies advanced statistical methods to analyze complex data sets and drive continuous improvement initiatives.Mentors junior staff in effective data analysis techniques.Documenting ReportingManages documentation and reporting projects, overseeing the creation of comprehensive quality documentation and guidelines.Prepares and presents detailed reports to senior management, showcasing quality achievements and recommending process enhancements.Continuous Improvement Problem Solving Manages problem-solving and root cause analysis projects across teams / cross-sector, coordinating teams to investigate and resolve significant quality-related challenges.Ensures lessons learned within teams and competences in order to build a continuous improvement culture and prevent reoccurrence of quality issues.Process ImprovementManages and coordinates process improvement initiatives, leading cross-sector teams to analyze and reengineer quality control processes.Applies advanced methodologies to identify and address process bottlenecks, driving continuous improvement efforts.Leads process improvement initiatives to deliver sustainable business impact.Oversees that process improvements are implemented in the organization, in process descriptions, systems and architecture.Manage Customer ExpectationsManages customer interactions, collaborating with cross-functional teams to address intricate quality-related issues. Ensuring customer quality complaints are investigated for preventive actions.Participates in audits, addressing customer concerns, and ensuring adherence to established quality protocols.Works closely with other departments to address customer needs, and plays a role in improving overall customer satisfaction.Utilizes advanced negotiation and communication skills to exceed customer expectations and enhance satisfaction.Culture CommunityLive the Living Quality Excellence culture by enabling employees to own quality and creating a safe environment where employees can speak-up on QE topics.Actively promote/use of the QE Reward Recognition program and QE Communication Strategy.Be an active member within the QE Community and related events and act as a role model within the sector/regionStakeholder ManagementBuilds and maintains a network of internal and external stakeholders and represents the organization on operational and/or technical topics.Stakeholders are typically other (senior) experts and or (senior) Line Managers (typically JG11/12) of own and interfacing departments.Communicates with and influences internal and external parties beyond content-driven arguments. Frequently reflects on stakeholder feedback to drive a continuously improving organization.Strategy PolicyExecutes the key elements of the functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.Executes and contributes to policies, procedures, and related guidelines within the QE expertise to meet defined key principles and ensure compliance with external requirements.Business PlanningDevelops and proposes annual business plans/roadmaps for a given area, department or supplier, ensuring alignment with the strategy.Translates strategic and operational targets into plans​ with 1-2 year horizon and is responsible for the realization of the plans within timing and budget constraints.Manage and acquire approval for planned deviations.Skills Tags:Action oriented (behavior), Communicates effectively (behavior), Drives results (behavior), Plans and aligns (behavior), Project Organization, Project Schedule, Resource Management, Safety Procedures, Scope Management, TroubleshootingThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

【Job Description】The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools1. Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start.2. Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes.3. Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training.4. Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report5. Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer.6. Meet with customer to facilitate warranty signoff after the activity is complete.7. Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel.8. Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods.9. Travels domestically and internationally by commercial transportation to customer sites.10. Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers*Note: Only applications with *English resume* will be considered.