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Please visit this Google Careers posting for the Vietnamese-translated version of this role.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in a technical project management or a customer-facing role. Ability to communicate in English and Vietnamese fluently in order to educate and advocate for Google's products when presenting to Vietnamese clients. Preferred qualifications: 5 years of experience within creative, localization, journalism, public communications or the online marketing/advertising industry. Experience as a Vietnamese translator, linguist, copywriter, writer or editor, with excellent translation and linguistic skills. Experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones. Proficiency in leveraging Generative AI to optimize localization quality processes and scale high-quality, culturally resonant content, with an understanding of LLM limitations regarding linguistic/cultural nuance, bias, and factual accuracy. Excellent communication/presentation skills and the ability to manage multiple stakeholders across businesses and leadership levels. About the jobIn gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). The Localization team helps Google's products and contents look, feel and sound natural to users in their own countries. We collaborate with international Engineering, Product and Marketing teams to steer products through the localization process and ensure successful launches across the globe. In this role, you will play a strategic role by building relationships with partner teams to establish needs, deadlines and quality standards. You will share your project management skills in order to ensure that our Localization process runs effectively and efficiently.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Develop an understanding of market expectations for localization quality and how Google's products fit in the market, and create language strategy to enable native language experience to users. Become a critical partner for the Vietnam-focused teams with stakeholders in Marketing, Product and PR to enable native language experiences for Google’s products for Vietnamese users. Engage regularly with local stakeholders to understand their priorities, and share updates on language strategy and global localization services. Create and evolve Vietnamese language guidelines and language strategy for Google, taking into account input from users, stakeholders, and tech language industry trends. Develop an expert level understanding of the Vietnam market and user expectations for Vietnamese language quality and how to use language to achieve market and user needs. Propose language studies and user insights to ever-improve this understanding. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

- Perform sales tasks according to company procedures and policies on new marketing data sets and the company's CRM database. (Thực hiện nghiệp vụ bán hàng theo theo quy trình, chính sách của công ty trên tập data mới của marketing và tập database trên hệ thống CRM của công ty) - Sell, clarify, advise, and care for customers regarding the company's products, systems, and services through support channels and develop potential customer relationships to achieve the highest customer satisfaction. (Bán hàng, giải đáp, tư vấn, chăm sóc khách hàng về sản phẩm, hệ thống, dịch vụ của công ty qua các kênh hỗ trợ và phát triển các mối quan hệ khách hàng tiềm năng nhằm đạt được sự hài lòng cao nhất từ khách hàng). - Take responsibility for achieving assigned individual sales targets. Adhere to regulations regarding behavior, attitude, etc., when dealing with customers. (Chịu trách nhiệm hoàn thành chỉ tiêu doanh số cá nhân được giao. Tuân thủ các quy định về tác phong, thái độ… khi làm việc với khách hàng). - Monitor and provide post-sales support to ensure effective customer service usage. (Theo dõi và hỗ trợ sau bán hàng để đảm bảo việc sử dụng dịch vụ của khách hàng được hiệu quả). - Foster team spirit within the working group. (Phát huy tinh thần đoàn kết trong công việc khi làm việc nhóm). - Support colleagues in sales tasks when necessary. (Hỗ trợ cho đồng nghiệp về nghiệp vụ bán hàng khi cần thiết). - Perform other tasks as assigned by management. (Thực hiện các công việc khác theo sự phân công của cấp quản lý).