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* Job Responsibilities 工作內容: 1. Handle our B2B clients' suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the utmost care and in the most efficient manner. 以客戶為導向且積極協助處理B2B客戶端透過各類管道 (如電子郵件、即時通訊軟體、網站...等) 所提出的建議、詢問、需求以及客訴。 2. Able to judge the critical level of issues and escalate them to senior support or relevant teams. 能夠迅速清晰分辨問題及判斷應提交問題的相關的部門以進行後續處理。 3. Take ownership and a proactive approach to resolve issues and complaints. 針對客戶端的各類問題及客訴主動提供解決方案。 4. Guide clients in using our product and application, making them comfortable in accessing its features. 引導客戶端使用產品及系統。 5. Provide end users and clients' feedback, working closely with the product, engineering and operation teams to ensure continuous improvement in product development and user experience. 將最終用戶及客戶端的建議提供給對應部門，以確保產品研發及使用者體驗持續進行優化。 6. Able to collaborate with different teams. 能夠跨部門溝通及合作 7. Support the team with ad-hoc tasks: training and coaching new hires, reporting etc. 協助團隊處理額外的工作任務，如培訓指導新進同仁或是制作報告等。 8. Work in shifts, shifts as below: Morning 07:30 - 16:30 Afternoon 14:30 - 23:30 (NT$3,000/month Allowance) Night 23:00 - 08:00 (NT$6,000/month Allowance) 三班輪班制，需配合排班與輪班 早班 07:30 - 16:30 中班 14:30 - 23:30 (有每月NT$3,000 中班津貼) 晚班 23:00 - 08:00 (有每月NT$6,000 夜班津贴) 9. Strive to meet both the individual and team's KPI targets. 盡力達成個人及團隊的積效目標。

Key Responsibilities: ● Serve as the primary point of contact for clients, fostering strong and lasting relationships. ● Collaborate closely with internal teams (product, marketing, support) to ensure seamless alignment of strategies and prompt resolution of client issues. ● Ensure the timely delivery of requests and solutions, tailored to client needs and objectives. ● Maintain accurate and up-to-date documentation relevant to client interactions and account management. ● Drive clients to go live efficiently and strategically enhance their performance. ● Monitor client performance and revenue growth, proactively identifying opportunities for upselling and optimization. ● Introduce and promote new and existing functionalities and products to internal teams and client organizations. ● Provide training and guidance to clients on platform features, best practices, and industry trends to maximize their success. ● Develop and execute targeted promotional campaigns for B2B and B2C clients, tracking results and optimizing for maximum impact.The Company offers excellent employee benefits:● Very good remuneration!● You get birthday leaves once your join!● Extra Bonuses based on personal performance.● Formal review process once a year.● Opportunity to join a team of great professionals (like you!).● Opportunity to work with teams from multicultural background.● Dynamic and friendly work environment.● Open and transparent communication.● Team activities, (memorable) team buildings, Christmas party, and many more random parties.

嗨！如果你喜歡用同理心安定人心、用專業解決問題，歡迎加入小雞上工客服團隊。讓每一通電話、每一則訊息，變成好的體驗。 你會做的事 • 全通路服務：熟悉我們的網站與 APP 操作，透過電話、Email、即時對話與社群訊息，處理各種問題與升級案件。 • 客訴與爭議處理：面對重大客訴你不退縮，調查、協調、回覆到結案一條龍，產出根因分析與改善建議，避免同樣狀況再發生。 • 行政事務：刊登內容審核、專案支援。 • 流程優化：找出流程問題，提出優化建議，讓團隊服務更快、更一致。 • 風險與合規：遇到突發狀況能冷靜應對，重視個資保護與內部規範。 從Linkedin上了解我們：https://reurl.cc/89ke0j工作時間 • 時間：週一到週五 9:00–18:00 • 每月需配合 1–2 天週六或連續假期值班，週日固定休。 我們在找的你（必備條件） • 3 年以上客服經驗，且有 1 年以上升級/重大客訴處理，或教育訓練/品管經驗。 • 熟悉電腦與雲端工具（Google Workspace/Office），3C、網路基本觀念清楚。 • 高度同理心與抗壓性，擅長溝通協調與衝突處理，問題解決與執行力強。 • 有流程與規劃腦，能獨立撰寫 SOP/話術並推動落實。 • 時間管理與團隊合作能力佳。 加分更棒 • 用過 Zendesk、Intercom、Jira…等客服/工單/CRM 系統。 • 了解生成式AI應用在客服的落地做法：提示設計、回覆風格控管、禁止輸出敏感資訊、知識庫/RAG檢索強化。 • 有跨部門專案或產品迭代經驗。 你會喜歡這裡，因為我們的好福利 • 定期國內、外員工旅遊：我們去過歐洲、美國、澳洲、日本，下一站等你一起決定！ • 必備通通有：生日禮金、年終績效獎金、結婚補助、生育補助。 • 關心你的健康：定期健康檢查、各式運動社團一起動起來。 • 扁平化制度：溝通簡單直效。 • 舒適的工作環境：免費零食、飲料、水果，午餐補助及驚喜美食便當。 為什麼你會喜歡這裡 • 你的專業被看見：重大案件與指標改善都有你的舞台。 • 影響力真實可見：你提出的流程/產品建議，常常就被採納上線。 • 團隊氛圍暖：遇到難題有人一起解決，成功也一起慶祝。

【職務說明】一、資料審核與客戶聯繫 (20%)1.負責客戶資料比對、確認與資格審核。2.接聽客戶電話，並依規範確保資料正確性，回報異常狀況。二、專案執行與進度管理 (60%)1.協助專案經理（PM）進行文件彙整、需求追蹤與進度控管。2.負責會議紀錄製作、專案簡報編修及文書支援。3.維護專案管理工具（如 Jira、Notion、Google Workspace）。4.協助執行產品功能手動測試（QA）並記錄操作問題。三、行政事務與報表維護 (20%)1.建立並維護部門各類表單、數據報表與流程文件。2.協助日常行政庶務與主管交辦事項。 【具備條件】1. 細心、耐心，能獨立處理審查流程2. 基本客服經驗（電話或文字皆可）3. 良好溝通能力，能以清晰方式與客戶或內部同仁互動4. 熟悉基本文書工具操作5. 具備良好時間管理與協作能力6. 有客訴處理或售後服務經驗者加分 【 成為我們的夥伴 】• 購買或參與工作相關的書藉、課程可以申請公費• 每年課程學習進修補助一萬元• 持續性的良好表現一年至少調薪一次• 定期國內／國外員工旅遊補助• 生日禮金、三節禮金、年終績效分紅獎金，期待產品的成長可以分享給你更多• 基本的勞保、健保、眷屬團保之外，另有結婚補助、生育補助• 優於勞基法的特休假，年資滿三個月至1年的同仁即享 7 天特休• 週休二日、颱風假、員工生理假、產假，男員工陪產假也通通是必備、補班日不需上班• 定期年度的免費員工健康檢查• 每季慶生會聚餐、不定期約玩桌遊、密室脫逃、Running Man• 舒適的工作環境，免費的零食飲料供應、不定期的下午茶、水果日• 公司提供三十元的團膳午餐，為你省下不少膳食費• 籃球社、羽球社、攀岩社、有氧課補助，可自行報名參加，並有定期大型運動會比賽「研發部在幹嘛」簡報 https://gamma.app/docs/-km76anm6whz1jjbAddcn LinkedIn ： https://www.linkedin.com/company/addcntw我們提供豐富的資源與指導，幫助你在成長路上不斷進步。如果你準備好迎接挑戰加入我們的研發團隊，歡迎來聊聊！

Introduction to the jobCollaborates throughout a defined stakeholder network (usually within same department and covering lower Tier levels such as operational teams, project leads and subject matter experts) to execute business engineering processes and analyze data to identify process improvements. Coordinates the consolidation of data sources/input critical to report creation or management reviews.Focuses on assignments; gets clearly defined tasks from own manager, stakeholders or a senior business engineer in the implementation of business engineering processes, improvement projects or analytics reports. Works under supervision.Managing the health and operational excellence of GOC's dashboards. Handling all the data execution in the background via collaboration with central teams.Role and responsibilitiesResource ManagementSupports calculations related to well-defined quantitative models and trend analysis. Collects and validates information from several input sources (E.g. FTE data, labor hours, Cycle time).Supports the preparation and execution of resource management reviews (e.g. blueprint revisions, norms reviews, Total Annual Plan)Performance ManagementSupports the preparation and execution of performance reviews, ensuring all information is consolidated and available on time. (Example: GOC OST ticket performance.)Supports analysis and calculations of performance metrics using multiple sources and datasets.Business Intelligence Analytics ReportingCreates and visualizes performance/trending/gap analysis/ad hoc reports.Can support stakeholders requests with dashboards/business intelligence solutions (e.g. Excel, Power BI, Spotfire)Process improvements / optimizationAnalyzes data related to performance indicators, identifies trends and bottle necks, and provides insights into opportunities for improvement. Validates data quality with support of experts closer to the processes/sources (e.g. SAP)Process Knowledge ManagementSupports process specialists and experts in documenting and maintaining standards connected to Business Engineering processes (e.g. norms, L5)Creates and maintains work instructions for own scope, and ensures they are available in standard document management tools (e.g. Sharepoint, ARIS).Project Benefits ManagementParticipates in the implementation of improvements by providing analytical support. Works under guidance of project lead. Has limited experience with project management methodologies (E.g. ASML PM Method, SCRUM/Agile, PMI, DMAIC etc.)Supports business case calculations to translate specific metrics into project benefits. Keeps monitoring them throughout time.Continuous Improvement: Lean/Six SigmaSupports lean experts and other stakeholders in combining data analytics with CI tools (E.g. VSM, Daily Management, Hoshin Kanri , Problem Solving tools A3/4C). Has basic knowledge of the fundamental concepts of Lean and Six Sigma (white belt or yellow belt level). Supports problem-solving teams in reviewing and validating process improvements.Business Acumen Business PartneringHas basic understanding of the strategy and priorities of own department. Is aware of all business engineering processes within scope. Has limited practical experience with processes, KPIs, tools and systems within own department and other allocated departments.Communication Stakeholder ManagementKeeps own stakeholders up to date regarding requests and progress.Is aware of different communication channels (e.g. meetings, trainings, workshops, presentations).Contributes and supports in setting up workshops and trainings.Prepares input for presentations at senior levels.Education and experienceUniversity degree in Information technology, Engineering, Industrial Engineering, Operations, Supply Chain Management or Business Administration. Bachelor degree with no/limited experience.Has professional knowledge of theory and practices of operations, data analytics, business management. Able to master coding well.SkillsTechnical Analytical SkillsData Analysis FundamentalsAbility to analyze datasets, identify patterns, and derive insightsUnderstanding of descriptive statistics (mean, median, variance, correlations)SQL (Structured Query Language)Writing basic to intermediate queriesFiltering, joining, grouping, aggregating dataFamiliarity with relational databases (e.g., MySQL, SQL Server, PostgreSQL)SpreadsheetsStrong ExcelFunctions like VLOOKUP/XLOOKUP, INDEX/MATCH, pivot tables, chartsBasic data cleaning and formattingData Visualization ToolsExperience with BI tools such as:Microsoft Power BITableauAbility to build dashboards and simple reportsProgrammingBasic knowledge of Python or R for data analysisFamiliarity with libraries like Pandas, NumPy, Matplotlib (if using Python)Data Cleaning PreparationUnderstanding how to handle missing values, duplicates, and inconsistent dataBasic knowledge of ETL concepts is a plusIT-Related SkillsUnderstanding of Databases Data StructuresDifferences between relational and non-relational databaseFamiliarity with Cloud or Enterprise Tools (Bonus)Enterprise data platforms or warehousing toolsBasic IT Troubleshooting MindsetUnderstanding how systems connectAbility to investigate issues logicallySoft SkillsCommunication SkillsExplaining data insights in a simple, non-technical wayWriting clear documentation and summariesProblem-SolvingBreaking down business questions into data tasksLogical, systematic thinkingAttention to DetailSpotting inconsistenciesEnsuring data accuracy in reportsTeam CollaborationWorking with cross-functional teams (IT, finance, operations)Willingness to learn from senior analystsOther informationKnowledge of APIs and basic data integrationUnderstanding of basic machine-learning conceptsFamiliarity with ticketing tools (Jira, ServiceNow)This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

1. 測試與驗證系統功能。2. 問題追蹤處理並記錄問題複製方法。3. 跨部門與企劃、程式等相關人員溝通與協調。4. 其他主管交辦事項。

Technical Support Engineer的工作是排除第一線技術問題以維護產品的正常運作，並且擔任公司與客戶之間以及公司內部跨部門之間的橋樑。如果你嚮往這樣的工作文化與環境，歡迎來與我們一同學習成長。 【工作內容】 1. 負責第一線即時技術支援服務及問題排除2. 處理客戶回報之緊急狀況3. 使用 Grafana、ELK 等相關工具進行系統監控與事件記錄4. 撰寫技術文件及各類工作報告5. 使用 Jira 追蹤問題、任務及專案進度6. 協助執行系統維護及測試與驗證工作7. 參與跨國團隊協作與溝通8. 配合團隊輪班及 On Call 機制9. 主管交辦任務

這是一個充滿奇想與刺激的工作，你我將會併肩前行，分享彼此所擁有的專業及知識，共同成長，在樂趣中尋求創意、在創意中尋求偉大的夢想。鈦坦科技落實自發性管理、流動式組織、真正的彈性工時，但也更需要你身段靈活並且能自己掌握自己的資源及時間。我們擁有一套完整的工作流程讓你可以獲得從探尋、調研、計劃、設計、開發一路從頭開始打造產品的經驗，你會自發性地不斷學習新的相關知識或技術，你瞭解眼前出自你手的設計，是為了解決什麼樣的問題而生。你希望能在設計這條路上不斷成長，而不僅僅只是個不斷趕稿的機器，你富有創意，亦能將創意實際地融入商業需求之中。【工作內容】1.負責產品 Web 與活動介面設計、互動設計、視覺設計與維護，Flow Chart、UI Flow、Wireframe、Low-fi Hi-fi Prototype、UI Design。2.負責執行從零到有的 HTML5/CSS3 切版、介面維護(Desktop / Mobile / RWD)，會使用前端框架者尤佳。3.建立、制定並維護設計規範，以確保產品設計的一致性和可擴展性。4.與開發團隊成員密切協作，確保產品設計在執行上達到完整度和一致性。5.主動與使用者進行溝通和回饋，將其轉化為設計需求和改進方向。6.提供具體的設計方案和建議，以提升產品價值和使用者體驗。7.即時應對需求的迅速變動，並適時調整，以確保產出最大價值的成果為首要考慮。8.可接受一年約 2 週內的國內或者國外出差【我們使用…】1.Photoshop、Illustrator、Figma2.Google Docs、Jira、Confluence、Miro3.其他: GA/GTM、Vue3、Git【職務必備條件】1.擁有網站、網頁互動介面及視覺設計經驗2.熟悉 Web 網站、網頁規劃階段整體概念3.熟悉使用者介面流程設計，並注重設計細節4.具備以使用者為中心進行體驗設計的能力5.具備視覺與設計美感6.能夠從零到有的 HTML5/CSS3切版、介面維護(Desktop / Mobile / RWD)7.懷抱熱情，自發地追求學習新的相關知識和技術。8.勇於挑戰並願意接受失敗，透過成功經驗學習，從失敗中獲得成長。9.具備同理心和開放思維，同時展現卓越的責任感和出色的團隊合作能力。10.具備獨立思考的本領，能夠有條理且清晰地表達想法和需求。11.請提供作品集

在這裡，你不只是執行設計，而是從 0 到 1 打造產品的關鍵推手。 我們在尋找：不只想趕稿，更想在設計路上持續成長的你。【工作內容】1. Web 產品全方位設計：涵蓋流程規劃、介面設計、互動設計、視覺設計與維護。2. 設計規範建立：協助制定並維護規範，確保產品設計一致性與可擴展性。3. 跨團隊溝通協作：依 Scrum 流程與跨職能團隊合作，提升設計完整度與品質。4. 使用者導向：主動蒐集利益關係人回饋，靈活應對需求變動，兼顧商業價值與使用者體驗。5. 設計優化：製作提案、追蹤成果並持續改進，必要時支援國內外出差。【工作佔比】(實際情況視團隊安排而訂) a. 80% UX/UI Design: 包含使用者行為數據分析、產品功能設計、資訊架構規劃、製作 User Flows、Wireframes、Mockups 及 Prototypes 等。 b. 10% Visual design: 包含 Key Visuals 、Banner 設計等。 c. 10% Others: 技能學習、跨部門協作、設計師相關行政支援等【職務必備條件】1. 具備後台管理網站規劃與互動介面設計經驗，熟悉 UI/UX 設計流程，重視細節與一致性。2. 以使用者為中心進行體驗設計，能兼顧實際執行與商業可行性。3. 具備視覺設計美感，能進行影像處理，並具 HTML5 / CSS3 與跨平台響應式設計基礎。4. 懷抱熱情，主動學習新知識與技術，勇於挑戰並從成功與失敗中成長。5. 具備同理心與開放心態，展現責任感與良好團隊合作能力。6. 具備獨立思考與清晰表達能力，並能提供完整作品集（含設計流程與成果）。【使用工具】1. Figma, Photoshop, Illustrator2. Google Docs, Jira, Confluence, Miro3. GA4, GTM, Hotjar

職位內容:1. 具備撰寫軟體測試計劃書經驗。2. 能確實按需求文件制定並執行各類軟體測試。3. 熟悉Python程式語言。4. 熟悉並具有CI/CD流程與操作經驗。5. 熟悉Git軟體版本控制。6. 熟悉(JMeter, Appium, Fiddler)，且具備單元測試/行為驅動測試框架的經驗。7. 熟悉SQL語法(MS SQL, MySQL)為佳。8. 協助團隊建立及完善自動化測試相關流程。9. 針對 Web/Android/iOS 編寫並執行自動化測試腳本。