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About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.Responsibilities:Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems. Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps. Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs. Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features. Provide operational support and perform other tasks as assigned by the Supervisor.Qualifications:Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset. Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team environment Experience in customer service, operations, risk management rolesin traditional finance or crypto is a strong advantage. Willingness to work on a shifting schedule. A bachelor's degree or equivalent qualification is a plus.Perks BenefitsCompetitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more! #LI-GL1

About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.Responsibilities:Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. Provide operational support and perform additional tasks as assigned by the Supervisor.Qualifications:Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. Ability to think independently, troubleshoot new problems, and suggest improvements. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team. Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. Willingness to work on a shifting schedule. Bachelor’s degree or equivalent qualification is a plus.Perks BenefitsCompetitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more! #LI-GL1

交易所運營經理（Exchange Operations Manager）是負責管理交易所日常運營、確保交易順暢、客戶服務優良，並協調技術、法規與業務的關鍵職位，職責涵蓋流程優化、風控合規、數據分析與跨部門協作，目標是提升平台效率、安全性和用戶體驗。 主要職責日常運營管理：規劃並執行註冊、KYC、出入金、訂單處理、客戶服務等流程。流程與效率：制定標準作業程序（SOP），優化流程以提高效率並降低風險。數據分析與報告：分析營運數據，建立儀表板，提供洞察以支持決策。風控與合規：確保符合法規要求（如洗錢防制），管理風險，並與法遵團隊合作。技術與產品協作：與技術部門合作優化平台功能與用戶體驗，導入新工具。跨部門協作：與市場、客服、法務等團隊溝通，確保各方目標一致。客戶關係管理：處理客戶問題，維護良好的客戶服務品質。 關鍵技能與條件經驗：金融科技、數位資產交易所或金融服務領域的營運管理經驗。專業知識：支付系統，了解區塊鏈與數位資產市場。分析與優化：強大數據分析、流程優化思維。協調能力：優秀的溝通、問題解決和跨部門協作能力。抗壓性與細心：對細節關注，能在壓力下工作。

Provide exceptional customer support via email, WhatsApp, chatbotand phone, ensuring prompt and professional responses.Handle customer inquiries related to account setup, transactions, disputes, and product features.Assist Mandarin-speaking customers while ensuring seamless communication for English-speaking users.Resolve transaction disputes and provide clear guidance on payment processes and company policies.Verify customer identities and support KYC processes.Work closely with internal teams, including Compliance, Risk, and Technical Support, to resolve escalated cases.Educate customers on platform features, security policies, and troubleshooting steps.Maintain accurate records of customer interactions to improve service quality.Stay updated on industry regulations and company policies to provide accurate information.