Cake 找工作

About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 審核客戶註冊資料與身份文件，確保資訊真實且完整使用第三方供應商工具與內部系統，執行 KYC 流程，深入了解客戶背景依據法務與合規標準操作流程，確保作業符合法規定期檢視並更新 SOP，與最新監管規範保持一致評估已註冊客戶，並與法務、客服部門協作，確認是否符合國際反洗錢 (AML) 規範分析客戶註冊流程數據，找出錯誤或瓶頸，提出改善方案，協助優化註冊體驗 上班時間14:00～23:00，休息時間1.5小時 你將獲得 工作生活平衡外商工作氛圍輕鬆與好相處同事雙節（各0.5個月）與年終獎金優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.Responsibilities:Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems. Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps. Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs. Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features. Provide operational support and perform other tasks as assigned by the Supervisor.Qualifications:Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset. Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team environment Experience in customer service, operations, risk management rolesin traditional finance or crypto is a strong advantage. Willingness to work on a shifting schedule. A bachelor's degree or equivalent qualification is a plus.Perks BenefitsCompetitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more! #LI-GL1

About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.Responsibilities:Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. Provide operational support and perform additional tasks as assigned by the Supervisor.Qualifications:Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. Ability to think independently, troubleshoot new problems, and suggest improvements. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team. Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. Willingness to work on a shifting schedule. Bachelor’s degree or equivalent qualification is a plus.Perks BenefitsCompetitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more! #LI-GL1

About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role: Finance Operations Treasury role is responsible for managing daily crypto liquidity, overseeing wallet and custody operations, and ensuring accurate reconciliation and reporting of crypto balances. This role ensures smooth user deposit and withdrawal operations, strong fund controls, and compliance with internal policies and SRO reporting requirements. Key Responsibilities: Manage daily crypto liquidity to support smooth user deposit and withdrawal operations. Maintain adequate crypto balances across wallets in line with internal policies. Execute and monitor crypto settlements and fund movements. Oversee company and user wallets across blockchain networks and custody providers. Execute crypto transfers in accordance with approval matrix and segregation of duties. Monitor wallet balances, transaction confirmations, and blockchain network status. Coordinate wallet replenishment and top-ups as required. Monitor large or unusual fund movements and escalate potential risks. Ensure strict separation between user funds and company funds. Perform daily reconciliation of crypto balances across on-chain, custody, and internal systems. Ensure accurate reporting of crypto transactions to the relevant regulators. Qualifications: Bachelor’s degree in Finance, Accounting, Economics, or related field. 2–5 years of experience in Treasury Operations, Finance Operations, or Cash Management, preferably in exchange, fintech, or financial services companies. Experience working with a crypto exchange is preferred. Strong understanding of cash management, liquidity management, and fund flow processes. Knowledge of crypto wallets, blockchain transactions, and custody flows is highly preferred. High attention to detail, strong risk awareness, and good analytical skills. Ability to work in a high-volume, fast-paced environment. Proficient in Excel / Google Sheets (advanced formulas, reconciliation). Strong coordination and communication skills. Nice to Haves: Experience in crypto or digital asset exchanges. Familiarity with AML, KYC, Travel Rule, and regulatory requirements. Experience with wallet management and multi-signature setups. Experience supporting regulatory or external audits. Knowledge of treasury management systems (TMS) or ERP platforms. Perks Benefits: Key role in ensuring financial stability and liquidity of an exchange company. Direct exposure to crypto, blockchain, and digital asset treasury operations. Competitive compensation and strong career growth opportunities. #LI-GV1

工作內容 1.審核開戶資料並確保資料之正確性2.辨識開戶資料是否異常並即時回報3.優化與維護審核作業規範4.完成主管交辦之事項排班制：＊每週六或週日任選一天排班(到職第一個月會先以週一到五正常班為主，之後會再視實際學習狀況轉換成排班制) 福利與環境 13" Macbook Pro + 27" 大螢幕隨時補充滿滿的零食與飲料不定期辦公室聚餐與教育訓練開放式管理風格與舒適工作環境便利交通位置，捷運站出口直達 出勤與休假 彈性上班時間，可在家工作員工一入職每年享有30日不扣薪事病假女性員工每年還有3日不扣薪生理假 薪資與津貼補助 年度健康促進補助NTD 30

交易所運營經理（Exchange Operations Manager）是負責管理交易所日常運營、確保交易順暢、客戶服務優良，並協調技術、法規與業務的關鍵職位，職責涵蓋流程優化、風控合規、數據分析與跨部門協作，目標是提升平台效率、安全性和用戶體驗。 主要職責日常運營管理：規劃並執行註冊、KYC、出入金、訂單處理、客戶服務等流程。流程與效率：制定標準作業程序（SOP），優化流程以提高效率並降低風險。數據分析與報告：分析營運數據，建立儀表板，提供洞察以支持決策。風控與合規：確保符合法規要求（如洗錢防制），管理風險，並與法遵團隊合作。技術與產品協作：與技術部門合作優化平台功能與用戶體驗，導入新工具。跨部門協作：與市場、客服、法務等團隊溝通，確保各方目標一致。客戶關係管理：處理客戶問題，維護良好的客戶服務品質。 關鍵技能與條件經驗：金融科技、數位資產交易所或金融服務領域的營運管理經驗。專業知識：支付系統，了解區塊鏈與數位資產市場。分析與優化：強大數據分析、流程優化思維。協調能力：優秀的溝通、問題解決和跨部門協作能力。抗壓性與細心：對細節關注，能在壓力下工作。

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced Senior KYC Specialist. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Advanced Verification: Process intricate identity and business verification applications, focusing on cases that exhibit potential risks or require specialized knowledge.Suspicious Case Handling: Take the lead in analyzing and resolving complex, suspicious cases, applying your advanced understanding of AML regulations and practices.Internal Consultancy: Serve as a go-to expert for junior staff, providing guidance on challenging cases and contributing to their professional development.Process Enhancement: Actively participate in reviewing and enhancing KYC-related processes and SOPs, identifying discrepancies and areas for improvement.Communicate with Regulatory and Law Enforcement Agencies: Handle sensitive requests from law enforcement and regulatory authorities, ensuring compliance and safeguarding user privacy.Operational Leadership: Play a key role in both the day-to-day operations and strategic planning of the KYC function, aiming to optimize efficiency and effectiveness. Requirements Proven experience in KYC, KYB, and AML compliance, preferably within the fintech or blockchain sectors.Possesses exceptional analytical skills, demonstrated by a history of managing complex verification cases and pinpointing fraudulent patterns. Skilled in conducting detailed risk assessments through critical and logical thinking to uphold integrity in all activities.Experience in leading by example, providing mentorship to junior team members, and fostering a collaborative team environment.Strong capability in identifying process inefficiencies and implementing strategic improvements.Familiarity with global compliance regulations, and experience in communicating with regulatory and law enforcement authorities.Proficient in English with excellent communication skills, capable of effectively interacting with both internal teams and external entities. Career Growth and Development At XREX, we are deeply invested in the career progression of our employees. As a Senior KYC Specialist, you'll have opportunities for continuous learning, personal development, and movement into higher leadership roles within the customer success department. We provide the resources and support for you to excel in your role and shape the future of compliance in the fintech and blockchain landscape. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced KYC (Know Your Customer) Specialist . The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Identity Verification: Process applications by reviewing documents and effectively utilizing both vendor and internal tools to conduct KYC procedures.Compliance and SOP Adherence: Become thoroughly familiar with our internal SOPs and compliance standards, applying them diligently in all tasks.Suspicious Activity Identification: Identify suspicious users, patterns, and trends that may indicate fraudulent activity. Demonstrate alertness in detecting potential bad actors.Team Collaboration: Work closely with the KYC team, sharing insights from case findings and contributing to discussions on improving internal processes. Requirements Demonstrated interest in blockchain, fintech, AML, and keeping abreast of the latest regulatory policies, showing a strong commitment to customer centricity and service excellence.Proficiency in English with excellent listening, speaking, reading, and writing skills, coupled with clear and effective communication abilities and a high level of responsibility.Ability to perform risk assessments with attention to detail, utilizing critical and logical thinking skills to ensure integrity in all actions.Willingness to work collaboratively in a team, share insights, and contribute to process improvements, emphasizing the importance of customer feedback in enhancing service delivery.Flexibility in adapting to new SOPs and evolving processes in the fintech and blockchain landscape, with a continuous learning mindset.Previous experience in KYC, compliance, banking, or fintech is advantageous, equipping the candidate with a solid foundation for contributing to our dynamic environment. Career Growth and Development At XREX, we believe in nurturing our talent and providing ample opportunities for professional growth and advancement. As a Junior KYC Specialist, you will receive hands-on experience in the fintech and blockchain industries, along with personalized training and mentorship. You'll have the chance to contribute to critical initiatives, enhance your skill set, and advance within the customer success department. We are committed to your career development, offering a path that could lead to roles in senior positions, project management, or even leadership opportunities within our rapidly expanding organization. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

Develop & manage potential customers upon the Bank's business strategy.Prepare loan relate documents & analysis over the customer's business sector, financial background, due diligencce, etc.Responsible for monitoring credit quality of the portfolio with all risk factors.Deploy and monitor periodical /casual on-site check with the clients' mortgages and collaterals.Maintain sensitivity to economic and regulatory issues which may impact specific account.Fully acknowledge & comply with legal & credit related regulations as well as Know Your Client(KYC) practice.Perform crss-sale of other banking services including Cash & Deposit, Remittance & Trade Finance, etc.Closely cooperate with other colleagues & departments to fullfill all tasks assigned.

Provide exceptional customer support via email, WhatsApp, chatbotand phone, ensuring prompt and professional responses.Handle customer inquiries related to account setup, transactions, disputes, and product features.Assist Mandarin-speaking customers while ensuring seamless communication for English-speaking users.Resolve transaction disputes and provide clear guidance on payment processes and company policies.Verify customer identities and support KYC processes.Work closely with internal teams, including Compliance, Risk, and Technical Support, to resolve escalated cases.Educate customers on platform features, security policies, and troubleshooting steps.Maintain accurate records of customer interactions to improve service quality.Stay updated on industry regulations and company policies to provide accurate information.