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PURPOSE AND SCOPE OF ROLE: Your primary role is to act as a strategic consultant for our key clients (FMCG Retail), ensuring their marketing objectives are met through flawless Event Activation execution. You will lead the entire project lifecycle—from receiving briefs and pitc

1. Organizational Excellence ManagementLead the planning, coordination, and execution of organisational development initiatives across the business.Manage end-to-end delivery of assigned projects, including feasibility study, scope definition, timeline planning, stakeholder alignment, resource coordination, risk management, and post-event / post-project review.Drive cross-functional collaboration with Operations, , Internal Communications, and other relevant teams to ensure successful execution.Monitor project progress, resolve issues proactively, and escalate risks where appropriate.Build standard ways of working, templates, trackers, and SOPs to improve project delivery quality and scalability over time.2. Immersion Trip Planning and ExecutionOrganise leadership and organisational immersion trips to operational sites, partner locations, or other relevant ecosystems.Develop trip objectives, agenda, content flow, logistics plan, participant coordination, and follow-up actions.Coordinate with internal site teams and external parties (when needed) to ensure smooth preparation and execution.Ensure immersion trips are not only operationally well-organised but also aligned with intended learning, alignment, or culture-building outcomes.Capture key observations, action points, and follow-up recommendations after each immersion program.Support organization-wide alignment through strategic internal communications, ensuring clarity of priorities, decisions, and leadership intent.3. Company Event and Management Workshop ManagementPlan and deliver internal company events and leadership forums such as management workshops, townhalls, offsites, and strategic review sessions.Support event design from both logistics and content perspectives, including objectives, key messages, agenda flow, participant experience, materials, and facilitation coordination.Work closely with leadership and relevant functions to ensure event outputs are actionable and aligned with business priorities.Manage vendors, venue arrangements, budgets, event operations, and contingency planning where required.Conduct post-event evaluation and identify opportunities to improve future event effectiveness.4. Leadership Communications SupportSupport development and coordination of leadership communications for internal audiences.Draft, structure, and refine communication materials such as key messages, speeches, presentation outlines, leadership updates, talking points, and internal announcements.Ensure communication messages are clear, well-structured, and aligned with business direction, organisational priorities, and leadership tone.Coordinate with relevant stakeholders to gather inputs, validate content, and ensure timely delivery.Support communication planning around key business milestones, organisational changes, and leadership engagement initiatives.5. Organisational Enablement and Employee Experience ProjectsDrive organisational enablement initiatives that improve employee experience, engagement, and workplace effectiveness.Drive delivery of projects such as employee well-being improvement, workplace experience enhancement, internal engagement programs, and other culture-building initiatives.Conduct basic diagnosis and problem framing through employee feedback, operational observations, data gathering, and stakeholder interviews where applicable.Translate organisational pain points into structured initiatives with practical implementation plans.Track project outcomes and propose recommendations for continuous improvement.6. Stakeholder Management and PMO GovernanceAct as a coordination point across multiple teams and stakeholders with different priorities and expectations.Prepare project updates, status reports, meeting materials, action logs, and leadership summaries.Ensure governance discipline across assigned projects, including timeline tracking, follow-up actions, meeting cadence, and decision documentation.Maintain strong execution visibility and ensure leadership is updated on project progress, risks, and required decisions.Support ad hoc strategic and organisational projects assigned by leadership.

This role operates under the Administration shared-service structure, supporting administrative operations, workplace services, operational coordination, and senior leadership coordination activities when required.The role supports multiple operational priorities and internal stakeholders to ensure smooth execution, service quality, and operational efficiency across the office environment.Mô tả công việcAdministrative OperationsSupport daily administrative operations and assigned office operational activities.Handle document processing, submission coordination, and operational follow-up tasks.Maintain administrative records, operational tracking files, and related documentation.Ensure assigned operational tasks are completed accurately and within timeline.Workplace Service CoordinationCoordinate office services including hospitality arrangements, pantry support, office supplies, printing services, and workplace-related support.Monitor meeting room readiness, service standards, and workplace conditions.Coordinate with vendors and service providers to ensure operational continuity and service quality.Support management of office service contracts, operational expenses, and related administrative processes.Support lunch operation coordination, vendor follow-up, and issue handling when required.Senior Leadership Coordination SupportProvide coordination support for senior leadership activities and related stakeholders when required.Coordinate meetings, schedules, hospitality arrangements, and related logistics support.Support reception arrangements for executives, guests, and business partners.Support follow-up of assigned coordination tasks and leadership-related operational activities.Business Travel Event OperationsSupport overseas business trip arrangements and related travel coordination for senior leadership activities when required.Coordinate travel logistics including transportation, accommodation, visa support, and related administrative documentation.Coordinate with travel vendors and internal stakeholders to support smooth execution of assigned travel activities.Support logistics preparation and operational coordination for company meetings, events, and leadership-related activities when required.Payment Processing Operational ReportingProcess payment requests, disbursement documentation, and expense-related administrative paperwork.Coordinate with Finance and related stakeholders regarding payment timelines and supporting documents.Support budget tracking, operational expense monitoring, and payment reconciliation activities.Maintain payment records and operational follow-up documentation. Yêu cầu công việcEducation: Bachelor’s degree in Business Administration, Operations, Hospitality, Office Administration, or related fields.Experience:Minimum 4 years of experience in Administration, Office Operations, Workplace Services, Hospitality, Executive Coordination, or related functions.Experience in corporate administration or operational coordination environments is preferred.Experience supporting senior leadership coordination activities is an advantage.Skills Competencies:Strong coordination and multitasking capability.Good operational follow-up and execution skills.Professional communication and stakeholder management.Service-oriented mindset with attention to detail.Ability to prioritize multiple requests and adapt to changing operational needs.Strong ownership and execution accountability.Ability to coordinate across multiple stakeholders and vendors effectively.Good problem-solving capability in dynamic working environments.Ability to handle confidential information professionally.Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).Good English communication skills, both written and verbal.

TheHead of New Businessis a senior leadership role responsible for drivingstrategic growth and expansionof MoMo’sPublic Services portfolio, with a strong focus onHealthcareandEducation.This role goes beyond traditional Business Development. The Head of New Business will leadbusiness strategy, data-driven insights, product development, and ecosystem growth, working closely with senior stakeholders to accelerate growth.The role owns end-to-end performance acrossPayments, Products, and User Experience, ensuring scalable and sustainable growth.Mô tả công việcBusiness Strategy Portfolio OwnershipOwn the overall business strategy for Public Services, including portfolio separation and prioritization (Healthcare, Education, and other public services).Define clear growth roadmaps, targets, and KPIs aligned with MoMo’s long-term strategy.Act as a strategic partner to senior leadership in shaping Utilities Telco business direction.Ecosystem Expansion Strategic PartnershipsLead the expansion of the public service ecosystem, focusing on hospitals, healthcare providers, schools, and education systems.Identify, negotiate, and manage strategic partnerships at senior decision-maker level.Collaborate with government agencies and authorities to accelerate cashless payment adoption.Product Commercial DevelopmentDrive product strategy and solution design in collaboration with Product, Technology, and Data teams.Design and optimize pricing schemes, commercial models, and incentive frameworks.Ensure products are user-centric, compliant, scalable, and aligned with market needs.Data, Market Insight Performance ManagementLead data-driven decision making through market analysis, user insights, and performance tracking.Own MAU, revenue, and growth KPIs across the portfolio.Identify growth levers and continuously optimize business performance.Leadership Cross-functional ExecutionBuild and lead a high-performing team with clear accountability and execution discipline.Work closely with Product, Tech, Operations, Legal, Finance, Risk, and Compliance teams.Establish structured, measurable operating models and reporting mechanisms.Yêu cầu công việcEducation: Bachelor’s degree in Business Administration, Economics, Finance, Public Policy, Technology, Healthcare Management, Education Management, or related fields.Master’s degree (MBA or equivalent) is a strong advantage.Experience Expertise8–12+ years of experience in Business Strategy, New Business, Fintech, Payments, Telecom, or Technology.Proven experience working with or building ecosystems in Healthcare and/or Education is strongly preferred.Strong background in business strategy, data analysis, and product collaboration.Skills QualitiesStrategic and analytical mindset with strong data-driven decision making.Senior-level leadership and stakeholder management capability.Excellent communication, negotiation, and problem-solving skills.Ability to operate effectively in high-pressure, fast-changing environments

We’re looking for a Growth Team Leader who thrives at the intersection of strategy, data, and innovation. You’ll lead a high-performing team to design, test, and scale growth initiatives across multiple use cases — with a strong focus on online payment solutions.The ideal candidate has a solid background in digital growth within tech, fintech, or e-commerce, understands user behavior across funnels, and knows how to turn insights into scalable business impact.Why You’ll Love Working Here:Impactful work: You’ll shape the growth strategy behind cutting-edge payment and digital commerce solutions used by thousands of customers and partners.Innovation-driven culture: Experiment fast, learn faster — we embrace creativity, data, and AI-driven decision-making.Cross-functional collaboration: Work with talented teams across product, tech, and business functions to turn ambitious ideas into measurable results.Career growth: We invest in people who take ownership — you’ll have the autonomy, resources, and mentorship to grow into a senior leadership role.Dynamic environment: Join a fast-paced, collaborative, and forward-thinking team in the heart of the digital transformation wave.Mô tả công việcDevelop and execute yearly, quarterly and monthly growth plans for multiple use cases, including customer acquisition, activation, retention, and monetization.Drive the growth roadmap for online payment products, ensuring seamless user experience and business scalability.Analyze customer and partner data to identify growth opportunities, conversion bottlenecks, and optimization levers.Manage and allocate resources effectively across cross-functional teams (marketing, product, data, and design).Apply the Build–Measure–Learn framework to drive experimentation and continuous improvement.Collaborate with internal stakeholders to enhance online payment flows, partnership integrations, and customer journey optimization.Leverage AI and automation tools to personalize user experiences and boost marketing efficiency.Coach, mentor, and upskill team members to foster professional growth and career progression.Track, analyze, and report growth KPIs and OKRs to leadership.Yêu cầu công việc4–6 years of experience in growth, product marketing, or digital strategy, preferably in tech, fintech, banking, or e-commerce.Hands-on experience in online payment products, merchant integrations, or partnership growth strategies.Proven knowledge of the AARRR (Acquisition–Activation–Retention–Revenue–Referral) framework.Deep understanding of digital growth channels — paid media, SEO, CRM, lifecycle marketing, referral, and affiliate partnerships.Strategic thinker with ownership, system-thinking, and a growth mindset.Strong leadership and communication skills; experienced in managing cross-functional teams.Ability to communicate complex ideas with clarity and influence.

1. Supply Chain Performance Delivery SpeedEnd-to-End Optimization: Identify and resolve structural bottlenecks across the fulfillment lifecycle—from inbound processing to last-mile delivery—to improve overall lead times.Process Engineering: Lead data-driven reviews of supply chain workflows to implement best practices that enhance fulfillment accuracy and velocity.Performance monitoring: Overseeing the control tower to ensure healthy operations and optimize the action framework overtime 2. Customer Seller Experience (CX) ExcellenceExperience Roadmap: Define and monitor key performance indicators (KPIs) for the buyer and seller journeys, focusing on fulfillment speed, delivery reliability, failed delivery reduction, and return efficiency.Seller Integration: Oversee the functional development of the fulfillment portal (UI/UX) to ensure sellers have full transparency and ease of operation within the FBS ecosystem.Root Cause Analysis: Utilize Voice of the Customer (VOC) data and operational metrics to diagnose service failures and lead the corrective cross-functional projects.3. Strategic PMO Stakeholder ManagementUpward Management: Act as the primary point of contact for senior leadership regarding project progress, providing concise, data-backed reporting on strategic initiatives and resource requirements.Cross-Functional Leadership: Drive collaboration between Warehouse Operations, Logistics, Product, and Commercial teams to ensure unified execution of the fulfillment strategy.Governance Risk: Establish project frameworks, manage dependencies across multiple workstreams, and perform rigorous risk assessments to ensure timely delivery of results.

 1.Regional Leadership StrategyLead North-region operating model and annual execution plan aligned with national strategy.Drive region-wide cost–service–people balance; own PL levers (productivity, rider scheme efficiency, infrastructure footprint, quality cost)Identify growth opportunities, structural upgrades, and network expansion needs across provinces.Serve as the escalation point for operational risks, volume surges, and crisis situations. 2. Operational Excellence Performance ManagementOwn daily/weekly operational KPIs: on-time performance, failed delivery rate, loss rate, CS rate, productivity.Implement SOP consistency across all provinces; partner with Sorting Operations Center (SOC) Transportation to close structural gaps.Lead continuous improvement initiatives — process simplification, cost optimisation, and cross-functional issue solving.Monitor hub health: facility readiness, compliance, audit results, safety, asset material management. 3. People Leadership CultureManage a team of thousands of staff and riders through AOMs, Supervisors, Leads.Build a high-ownership, accountable, and collaborative culture across the region.Mentor and coach AOMs for planning, data-driven decision making, and stronger stakeholder management.Lead communication cadence: weekly business reviews, performance deep-dives, and cross-functional syncs.Promote fairness, transparency, and balanced workload across provinces. 4. Cross-Functional CollaborationWork closely with BI/FPA on forecasting, budgeting, and regional cost management.Coordinate with Product teams on feature rollouts, pilot evaluations, and system performance.Partner with Infrastructure for hub opening, relocation, and condition upgrades; ensure timely readiness.Align with the HR on capacity fulfillment, people capability building, engagement, and disciplinary cases.Reporting weekly/ monthly to higher management on regional updates.

1. Process Design StandardizationDriving operational excellence across FLM through process standardization, performance analytics, and continuous improvement initiatives. Ensures that FLM operations are efficient, scalable, and alignment with business goals in productivity, quality, and cost.Analyze existing FLM workflows (Pick up, Sort, Delivery) to identify process gaps and inefficiencies.Design, document, and implement standard operating procedures (SOPs) and process improvement frameworks across regions. Lead pilot runs and process validation for new initiativesFacilitate executive-level and working-level meetings, ensuring structured documentation (e.g., meeting minutes, action logs) and accountability tracking. 2. FLM Performance ManagementDefine and implement performance frameworks and KPIs / key drivers to monitor input and outcomes, functional improvements post-execution.Consolidate insights into regular project health dashboards and performance reports for leadership reviews. 3. Project Management Office (PMO) Lead FLM improvement projects end-to-end: define problem statement, baseline, target, workplan, owners, and milestones.Drive cross-functional execution with Ops, WFM, BI, Product/Tech, and logistics partners (3PL/LM vendors).Standardize processes and playbooks: peak readiness, backlog clearance, exception handling, escalation ladder.Run pilots, evaluate outcomes, and scale best practices across stations/regions. 4. Stakeholder Partner ManagementSupport governance with internal teams and external partners: performance alignment, action follow-up, and accountability.Prepare leadership-ready updates: concise narrative, key risks, decisions required, and next actions.Ensure operational compliance to agreed SOPs and reporting discipline.

MoMo is one of Vietnam’s very first tech unicorns. We offer more than 100 payment, financial and lifestyle services that make life more convenient, simpler and easier for you to enjoy. As our brand is accelerating quickly, we are reforming and expanding our marketing team to prepare for the exciting journey ahead.We are looking for an experienced and strategic Corporate Communication Manager to lead our company’s communication strategies. This role focuses on managing PR content for media, social community engagement, crisis communication, and government relations. The ideal candidate must possess a strong foundation in corporate communication, proven expertise in crisis management, the ability to develop robust frameworks, and exceptional strategic thinking. In this role, you will manage a talented team, oversee the department’s budget, and play a key part in shaping the company’s public image.Mô tả công việcPR Content Media RelationsDevelop and execute PR strategies to enhance the company’s brand reputation and visibility in the market.Oversee the creation of high-quality press releases, media articles, and executive communications aligned with the company’s objectives.Build and nurture relationships with media outlets, journalists, and key influencers to ensure favorable and consistent media coverage.Lead the preparation of proactive communication plans and messaging to address key business initiatives and milestones.Awards and PR-Focused EventsOversee the preparation and submission of entries for prestigious industry awards to enhance the company’s reputation.Participate in planning and organizing exhibitions, conferences, and PR-focused events to promote the company’s image.Collaborate with internal teams to create impactful presentations and materials for events.Crisis Communication ManagementDevelop and maintain a robust crisis communication framework to prepare for and respond to potential reputational risks.Act as the primary spokesperson during crises, providing clear, concise, and effective messaging to the media and stakeholders.Collaborate with internal teams to manage crisis scenarios swiftly and minimize negative impacts on the company’s reputation.Conduct post-crisis evaluations to refine communication strategies and prevent future risks.Team Leadership Budget ManagementDevelop and implement communication frameworks and processes to elevate the effectiveness of corporate communication efforts.Lead, inspire, and mentor a team of communication professionals, fostering a culture of excellence and collaboration.Set clear objectives and KPIs for the team, ensuring alignment with company goals and tracking performance.Oversee the department’s budget, ensuring optimal resource allocation to maximize impact and efficiency.Yêu cầu công việcBachelor’s or Master’s degree in Communications, Public Relations, Journalism, Political Science, or a related field.7+ years of experience in corporate communication, with strong expertise in crisis management, PR, and social media strategy.At least 3–5 years in a leadership role with experience managing teams and budgets.Proven ability to develop and implement communication frameworks and processes.Strong crisis communication skills with a track record of successfully managing and mitigating reputational risks.Exceptional writing and storytelling abilities, with the skill to craft compelling and impactful messages for diverse audiences.Extensive experience in media relations, with an established network of journalists and industry contacts.Solid understanding of social media platforms, trends, and audience engagement techniques.Familiarity with government relations and the ability to navigate regulatory landscapes effectively.Strategic thinker with excellent leadership, project management, and organizational skills.

1. Strategic Project Leadership FacilitationTake ownership as the project lead for a portfolio of high-impact supply chain projects across end-to-end functions (Operations, Marketing, BD, etc.), driving strategic alignment and stakeholder engagement.Lead cross-functional project teams, ensuring effective collaboration, timely resolution of roadblocks, and alignment with business goals.Facilitate executive-level and working-level meetings, ensuring structured documentation (e.g., meeting minutes, action logs) and accountability tracking. 2. Supply Chain Project Management Office (PMO) OversightDrive project excellence by embedding project management standards, tools, and best practices across supply chain initiatives.Provide strategic PMO support across initiatives including but not limited to:Demand Supply Planning: Drive initiatives to improve forecast accuracy, inventory turnover, and demand responsiveness.Warehouse Productivity Optimization: Lead efforts to enhance floor productivity, process standardization, labor efficiency, and automation integration.Network Optimization: Guide data-driven studies on DC/FC placements, route designs, and cost-to-serve models for long-term network efficiency.Delivery Experience Cost Efficiency: Oversee programs aimed at reducing last-mile delivery cost while improving delivery speed, reliability, and customer satisfaction. 3. Operational Execution Go-live ExcellenceServe as the project’s on-ground leader during critical phases—especially for pilots, go-lives, and hypercare periods—ensuring seamless implementation and rapid issue resolution.Conduct on-site project governance across warehouse, linehaul, or last-mile functions, providing visibility into real-time progress and aligning on tactical actions. 4. Performance Management Continuous ImprovementDefine and implement performance frameworks and KPIs to monitor project outcomes and functional improvements post-execution.Leverage data to build business cases, evaluate ROI, and recommend course corrections or enhancement opportunities.Consolidate insights into regular project health dashboards and performance reports for leadership reviews. 5. Coaching Stakeholder EngagementMentor team members and cross-functional stakeholders to build project ownership and problem-solving capabilities.Act as a thought partner to business and operations teams, providing insight-driven recommendations to shape future project pipelines and investment priorities.