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Minimum qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 8 years of experience with program management. 8 years of experience with infrastructure. 5 years of experience with technical teams responsible for project management, engineering, and construction of data center or mission critical facilities. Preferred qualifications: Certifications in Construction manager (CCMJ), Project Management Professional (PMP). 10 years of experience managing multi-group construction projects with civil, architectural, electrical, mechanical, controls, security monitoring, fire safety, networking, server equipment, systems, and infrastructure. 10 years of experience with data center equipment/environments. Experience managing vendor relationships and standard practices in the design and construction industry as well as pursuit of industry leading practices. Knowledge of fast track design build processes and associated documents and agreements. Ability to communicate in English and Bahasa Malay fluently, in order to effectively interact with external stakeholders. About the jobA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. As a Technical Program Manager, you will provide management of large-scale data centers at single complex/multiple scales in Malaysia. You will be tasked with managing and coordinating the needs of multiple partner teams, while managing changes and maintaining a focus on keeping the project on schedule, budget, quality, and safety.You will manage large-scale technical projects in a rapidly changing industry. You will conceptualize and describe the delivery of a data center facility from start to commissioning and understand the nuances and risks that will need to be managed.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Responsibilities Implement communication standards across a portfolio of programs including executive and key partner communications. Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and Resource Stewardship (i.e. effective deployment of machine and people resources) improvements such as efficiency and utilization gains are measurable and the impact can be felt organization wide. Lead a governance structure that drives executive decision-making. Ensure governance structure exposes and mitigate dependencies. Identify change management opportunities that increase program velocity which affect multiple teams. Define/manage a program portfolio solving problems that goals business impact for the organization and product area. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in physical security operations, with 5 years of experience in managing event security. Experience managing regional security vendors and third-party contracted guard forces across multiple APAC jurisdictions. Ability to communicate in English fluently and as well as one or more additional APAC languages (e.g., Mandarin, Japanese, Hindi, or Malay) to support multi-regional stakeholder relationship management across APAC. Preferred qualifications: Experience with managed security for events and executive visits across key APAC markets, including India, China, and Japan, while navigating local regulatory and law enforcement landscapes. Experience supporting high-profile country visits, balancing safety protocols with a high-touch, customer-oriented approach. Ability to be skilled at analyzing global threat intelligence to strategically source and deploy operational resources based on data-driven risk assessments. Ability to demonstrate leadership managing incident response during disruptions and proficiency in Global Security Operation Center (GSOC) technologies and regional budgets. Ability to collaborate and build consensus with cross-functional stakeholders like Marketing and Legal within changing corporate environment. About the jobIn this role, you will be reporting to the Senior Director for Security and Resilience for APAC, as the Lead for Event Security Operations in APAC, you will be responsible for the strategy and execution of safety and security for Google’s portfolio of events throughout the region. This role requires a multi-faceted leader capable of managing dynamic operation ranging from high-profile product launches and developer conferences to internal leadership summits and country visits. You will serve as a key risk consultant, balancing Google’s open and collaborative culture with safety and security requirements. By leading a network of regional partners and vendors, you will influence stakeholders to ensure that every event is resilient, secure, and provides a seamless experience for all attendees.From keeping Googlers safe and secure to managing disruptive events, the ability to anticipate, deter, detect, and act are the pillars of Google’s Global Security and Resilience Services (GSRS) team. As a member of GSRS you will help develop a culture where safety, security and resiliency are integrated into every facet of Google, including the creative process. You will help us continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop programs that drive sustainable effectiveness.Responsibilities Lead the end-to-end planning and execution of security operations for both internal and public-facing Google events across the dynamic APAC region. Perform comprehensive risk assessments and leverage real-time intelligence to identify vulnerabilities, ensuring all security plans align strictly with global GSRS safety and resilience standards. Create detailed operational frameworks covering critical access control, crowd dynamics, emergency response, medical support, and integrated communication protocols to protect all Google attendees and physical assets. Cultivate partnerships with regional vendors, law enforcement, and internal stakeholders while managing budgets to ensure high-touch, cost-effective, and fully legally compliant security delivery. Design and implement specialized training programs for security personnel to maintain service standards and ensure seamless adherence to regulatory guidelines during high-pressure, high-visibility, and dynamic event environments. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company: Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions. At Agridence, we use technology to enable data transparency and strengthen trust. We provide industry intelligence and insights to empower our customers to make smarter decisions. We strive to identify issues and deliver solutions that will redefine how commodities are produced and traded.Please apply directly here:https://agridence-pte-ltd.breezy.hr/p/162a8a0625e7-helpdesk-operations-management-kuala-lumpur-malaysia?state=published Job Summary: The Helpdesk Operations role will be responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing support to the customers. This incumbent is also responsible for delivery exceptional customer service and effectively resolving technical issues. Key Responsibilities: Daily usage of Helpdesk ticketing system (Zendesk), ensuring efficient ticket routing, prioritization, resolution, in line with required service level agreement.Provide customer assistance through a variety of channels – email, webform and webchat. Ensure that the customers’ issues are resolves effectively.Analyse trends, identify root causes of recurring issues, and work with internal teams to develop proactive solutions that minimize future occurrences.Establish, maintain and review key performance indicators (KPIs) to measure team performance, service quality, and customer satisfaction to ensure they are aligned with evolving business needs.Stay up-to-date on emerging technologies and industry best practices in IT support, implementing innovative solutions to improve service delivery.Work with internal teams in helping customers through their onboarding and continuous education of new functions that the Company is offering on the online platform that the Company has built for the customer. Communication and Collaboration: Foster strong communication channels within the Helpdesk team and collaborate effectively with other departments (Product team, Technical team, external client support teams) to ensure seamless technical support across the organization.Act as a liaison between the Helpdesk team and customers, managing expectations and ensuring timely resolution of technical issues.Effectively communicate complex technical information to non-technical audiences, providing clear and concise explanations.Identify Frequently Asked Questions (FAQ) and turning it into resources which would be helpful to customers when they counter any issues. Technical Expertise: Possess a strong understanding of IT service management principlesMaintain a working knowledge of various software and hardware systems commonly used within the organization.Effectively troubleshoot and diagnose technical issues, escalating complex problems to the appropriate teams for resolution. Qualifications and skills About 2-4 years of relevant experience. Those with more years of experience will be considered for Senior Executive role.Excellent analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions.Exceptional communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences in Mandarin (a must to liase with Chinese speaking associates) and English language. Proficiency in Spanish, French, Thai or Malay is desirable but not compulsory.Proficiency in MS Office Suite, and familiarity with Zendesk ticketing system are preferred but not required. This role is to be based in Kuala Lumpur Malaysia and opens to Malaysians or candidates who do not require any sponsorship to work in Malaysia.